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8. Choose the best definition for each of the words or phrases.

1. generic

a) not known by a special brand name

b) for general use

c) popular with all types of consumers

2. cannibalism

a) when a product eats into the competitors’ market share

b) when a product reduces sales of other products made by the same manufacturer

c) when an employee leaves his/her company to join a competitor

3. sell-by date

a) the limit placed on sales representatives to meet targets

b) the date by which a food or drug must be sold

c) the date on which a product is sold

4. launch

a) when a product is taken off the market

b) when a product is tested before being sold

c) when a product is first released onto the market

5. product life cycle

a) the normal pattern of sales for a product

b) the process of development of a new product

c) the different stages of improvement in an old product

6. part

a) a product

b) a component

c) a phase in the development of a product

9. There are many ways of attracting customers to your product and keeping your brand name in the public eye. Fill the gaps with suitable words from the box.

packaging, publicity, telephone sales, personal selling, sales literature, trade fairs and exhibitions, point of sale advertising, showrooms, word of mouth, public relations, sponsorship

  1. Brochures, leaflets and catalogues can describe your product in more detail and give more information than an advertisement. Potential customers can be sent direct mail. __________

  2. Displays in retail outlets (supermarkets, chain stores, etc.) can attract the attention of potential customers. ______________

  3. Labels and presentation increase the impact of your product. __________

  4. You can contribute to the cost of a sporting or artistic event, where your brand name or logo is displayed prominently. __________

  5. Potential customers can come to your premises and see a display or a demonstration of your products and get hands-on experience. __________

  6. Your company takes a stand or mounts an exhibit to enable customers to see your products and talk to your representatives. __________

  7. The public are informed of a new development through newspaper articles. You can inform the press by issuing press releases. _________

  8. PR can ensure that your firm keeps a high profile, and that people are aware of your good reputation and image. __________

  9. Exciting customers tell their friends or colleagues about your product and hopefully recommend it to them. __________

  10. Your staff can call customers, or customers can call a toll-free number to request sales literature or ask for information. __________

  11. Your sales rep can visit customers: this is the most effective method of promotion, but also the most expensive.

  1. Use words from the square to complete the text below.

demand, plan, distribution, product, services, goods, customers, mix, marketing, quality, research

Marketers and all levels of management realise the vital importance of 1)_______. This has become the watchword of good business. 2) _______ and experience has shown that 3) _______will pay more for 4) _______and 5) _______of high quality, and also that they expect every aspect of the 6) _______, including 7) _______ , to meet the highest standards. The job of marketers is to design a 8) _______9) _______with a 10) _______of all the necessary components to satisfy consumer 11) _______.

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