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Task 11. Based on the video you have seen, discuss these questions:

  1. Which of the views expressed matched your own experiences or theoretical knowledge? Give your reasons.

  2. Which of the views didn’t match your own experiences or theoretical knowledge, and why?

  3. What is your attitude to ‘cold calling’ (telephoning a company to establish contact with them)?

  4. If you have the choice, do/would you prefer to send a fax, telephone, write a letter, send an internal memo or use electronic mail? Give your reasons.

  5. All the speakers seem to prefer to fax – what are the difficulties and drawbacks of sending a fax?

  6. What do/would you do on the phone if there’s a bad connection (noise, echo, time delay, etc.)?

  7. Do you agree that writing things makes you think more clearly about your message than telephoning?

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