Тема 19 Требования клиента

Help that is available to a customer after they have bought a product is …

1. after –sale service

2. options

3. specification

4. standard

If I … hard, I’ll become a salesman.

1. work

2. will work

3. worked

4. working

Продолжите предложение: She is an extremely demanding customer …

1. …and often expects a discount.

2. …and we’ve been supplying his firm for years.

3. …is male, and aged between 18 and 25.

4. …care and after-sales service we provide.

Продолжите предложение: He is regular customer…

1. …... is male, and aged between 18 and 25.

2. …and often expects a discount.

3. ….and we’ve been supplying his firm for years.

4. …care and after-sales service we provide.

If you … free, I shall come to see you.

1. are

2. am

3. is

4. an

If I… a ticket, I ‘ll go to the Philhar­monic.

1. get

2. will get

3. gets

4. got

I am … that you can visit the new facility.

1. delighted

2. tired

3. was

4. want

Тема 20 Бизнес в режиме «on-line»

Payment-

1. Платеж

2. Пляж

3. Покупка

4. Продажа

To order-

1. Заказывать

2. Показывать

3. Привозить

4. Отдавать

If I…French I’d get a job in Paris.

1. Learn

2. Learning

3. Learnt

4. Learns

What would you if you … your job?

1. Lost

2. Lose

3. Loses

4. Losing

Computers use this kind of technology:

1. Digital

2. Original

3. Family

4. Similar

Wake me up by nine o'clock – I… long enough by the.

1. Shall be sleeping

2. Shall sleep

3. Sleeping

4. sleep

…. my homework at six o'clock tomorrow.

1. I’ll be doing

2. I’ll do

3. I’ll did

4. I’ll doing

When you come to my place tomorrow, I … your book.

1. Shall be reading

2. Shall reading

3. Reading

4. read

Тема 21 Благотворительные организации

Someone who helps to pay for an event is a …

1. Sponsor

2. Buyer

3. Seller

4. Customer

Someone who offers their services for free is a …

1. Volunteer

2. Founder

3. help

4. partner

The train stopped ..

1. suddenly

2. sudden

3. immediate

4. careful

Her job is very …

1. hard

2. hardly

3. hardly ever

4. ever

Ben can run …

1. fast

2. fastly

3. quick

4. slow

She speaks English …

1. very well

2. very good

3. good

4. very

To begin or start up a new organization or charity means …

1. to found

2. to seat

3. to seat down

4. to employ

We made a foolish … and lost all our money.

1. Investment

2. Organization

3. Employment

4. Shareholder

We had thirty … last year. Now we have sixty.

1. Employees

2. Employment

3. Investment

4. Organization

Тема 22 Разрешение проблемных ситуаций

Working at a company only for a short time; not permanent.

1. Temporary

2. Willingly

3. Vision

4. Venue

What … when her boss called her?

1. Was Jane doing

2. Did Jane doing

3. Was Jane done

4. Does Jane do

What … when her boss called her?

1. Did Kate do

2. Does Kate doing

3. Does Kate did

4. Does Kate done

Everybody … at 9a.m.

1. Arrives

2. Arrive

3. Arriving

4. Arrivings.

Did you … to solve the problem?

1. Manage

2. Managed

3. Managing

4. Manages

The company decided … production abroad

1. To move

2. Move

3. Moved

4. Moving

They still haven’t succeeded … a new Managing Director.

1. To find

2. Found

3. Founding

4. Of founding

The firm needs to hire someone who has the … to finish the job.

1. Know-how

2. How to

3. A can do

4. Can doing

I … at 10.30 last night.

1. was working

2. worked

3. working

4. works

A: “What did she say?”

B: “I don’t know. I …

1. wasn’t listening

2. didn’t listen

3. don’t listen

4. doesn’t listening