- •1. Put the parts of a formal letter into the correct places.
- •A formal letter
- •17 Blundell road
- •3. Read the following kinds of business letters. Translate them in Russian. Order of goods
- •Confirmation of order by sellers
- •A letter of complaint
- •A letter of adjustment
- •Invoice form
- •Enquiry letter
- •4. Study the following abbreviations. Find out what they mean. Use them in letter writing. A bbreviatious
- •5. Here is the list of phrases you can make use of while writing a business letter.
- •Electronic mail
- •7. Read what these 5 people say about e-mails and answer the questions.
- •1 How many emails a day does she get?
- •2 What do they have in common?
- •1 What is his main point?
- •2 Is he happy to receive a lot of email?
- •9. Label the screen with the following English equivalents.
- •10. Where or how can you do the following?
- •11. Look at the following excerpts from emails and write appropriate subject lines.
- •Match the vocabulary used in formal emails (1-10 ) with the less formal vocabulary below.
- •Complete the email with the words from above.
- •14. Use these notes to write emails to some colleagues.
- •16. One of the exchanges is in formal language., the other is informal. Which is which? Make a list of the phrases that helped you decide..
- •18. Read and translate the text.
- •Internet
- •19. Test yourself
3. Read the following kinds of business letters. Translate them in Russian. Order of goods
HOWARD & PRATT
Ladies’ Clothing
306, 3d Avenue
USA
Nov. 4, 2000
JACSON & MILES
118 Regent Street
London WIC 37D
UK
Gentlemen:
Re: Order of Goods
Thank you for your quotation of October 28. We have pleasure in placing an order with you for 1,500 dresses to the amount of US $38. 745 in the colours and sizes specified below:
Quantity………………………………………………………………….
Size……………………………………………………………………....
Colour……………………………………………………………………
Price per unit…………………………………………………………….
Amount………………………………………………………………….
Delivery: air freight, c.i.f., Chicago
A Letter to Credit will be opened by us with your bank as soon as we receive your confirmation of order.
Please arrange for immediate shipment by air freight.
P.PRATT
(P.Pratt)
Buyers
Complete these sentences using expressions from the box.
require stock samples quote for your letter are sending we look forward to we are pleased in reply discount sold out our terms convenient
We____________immediate delivery within two weeks of order.
T
hank
you_________
dated December 10, 1994.______________ to supply suitcases at the price of £15.20.
___________________ receiving your order.
Please_____________ your best prices.
Do you offer a___________ for large quantities?
We hope you will find____________.
__________________ to your inquiry of 12 November, we quote our lowest prices.
As requested we____________ catalogues and a price list.
We can send 2D 123 and ZD 456 from__________ but ZD 789 is_______________.
Can you send________________ of models 5 and 8?
Confirmation of order by sellers
JACSON & MILES
118 Regent Street
London WIC 37D
UK
HOWARD & PRATT Oct. 15, 2000
Ladies’ Clothing
306, 3d Avenue
Chicago, III. 60602
USA
Dear Sirs,
We acknowledge receipt of your order for women’s dresses dated Nov. 4, 2000 and agree to execute it in strict accordance with its terns and conditions which we hereby accept and confirm in all respects.
D.A.Leary
Manager
Export Department Sellers
A letter of complaint
HOWARD & PRAIT
Ladies’ Clothing
306, 3d Avenue
Chicago, III. 60602
USA
JACKSON & MILES
118 Regent Street
London WIC 37D
UK
November 22 th, 2000
Gentlemen:
Thank you, for your delivery of dresses which were ordered on Nov. 4, 2000. However we wish to draw your attention to two matters.
Concerning the red dresses supplied: one lot of 100 (size 12) included clothes of a lighter red colour than the other sizes. We are returning them and would ask you to replace the whole lot by 100 dresses (size 12) in the correct colour.
As far as your charges for air freight are concerned, we agree to pay the extra costs which you invoiced. However your costs for packing and insurance must have been lower for air cargo, and we request you to take this fact into consideration and to make an adjustment to the invoice amount. Would you please send us a rectified invoice, reduced accordingly.
We look forward to your dealing with these questions, without delay.
Very truly yours, P.PRATT, Jr
(P.Pratt)
Buyers
Choose the phrase from below that best completes each sentence.
We will be pleased We are pleased to supply With reference to We cannot send item XD20 We hope
1._____your order No. 237, we quote these prices.
2. to receive your order.
3. article 27 as a substitute for 26.
4. to quote your order.
5. immediately from stock.
