- •Оглавление
- •Введение
- •Предисловие. Мобильный этикет
- •Part I. The telephone. A glimpse of history a glimpse of history
- •Words and phrases
- •Activities
- •Part II. Telephoning dialogues
- •Words & phrases
- •Phonetic alphabet used in radio telephony
- •The most common words used when spelling names on the phone
- •Russian letters vs latin ones
- •Std code number
- •International dialling
- •Activities
- •Part III. Topical telephone conversations Unit 1. Leaving a message
- •Dialogue
- •Key expressions
- •Activities
- •Unit 2. The wrong number
- •Dialogue
- •Key expressions
- •Activities
- •Unit 3. A personnel inquiry
- •Dialogue
- •Key expressions
- •Activities
- •Unit 4. Making hotel reservations
- •Dialogue
- •Key expressions
- •Activities
- •Unit 5. Booking air travel
- •Dialogue
- •Key expressions
- •Activities
- •Unit 6. Changing flight reservations
- •Situation
- •Dialogue
- •Key expressions
- •Activities
- •Unit 7. An invitation
- •Dialogue
- •Key expressions
- •Activities
- •Unit 8. A cancellation
- •Dialogue
- •Key expressions
- •Activities
- •Unit 9. An overdue order
- •Dialogue
- •Key expressions
- •Activities
- •Unit 10. Recorded information
- •Unit 11. Answerphones
- •Situation 2
- •Recording 3
- •Key expressions
- •Activities
- •Part IV. Business telephone conversations business visa
- •Appointment
- •Placing an order
- •Gettting or passing on information
- •Arrival of inspectors
- •Delay in shipment
- •Force majeure
- •Activities
- •Part V. Appendix business correspondence (telexes)
- •1. Presentation
- •2. Grammar
- •2.1 . Reductions
- •2.2. Expressions
- •Telex abbreviations
- •Answer key
- •Vocabulary
- •Bibliography
Key expressions
TAKING THE CALL |
MAKING THE CALL |
Asking about an event |
Introducing an invitation |
When is the reception? Where is it being held? |
As you know, we'll be moving into our new offices next month. |
What exactly do you have planned? |
We are launching a new car in October. |
Accepting an invitation That date's fine with me. |
You're probably already aware that we've just taken over AutoDesign. |
That would be lovely. |
Extending an invitation |
I'd be delighted to join you. |
We're holding a reception for our major |
Declining an invitation I'm sorry. I can't make it that day. I'm afraid I have another engagement |
customers and we'd like to invite you to join us for the occasion. We're having a press conference on 10 |
on 5 May. I'll be on holiday then, I'm afraid. |
February. Can I send you an invitation? |
Saying you'll check on something |
Describing an event |
Let me have a word with George and Stephen. |
It's on 25 September at 6 p.m. at our new offices. |
Can you leave it with me? |
There will be a presentation, followed by |
I'll have a word with George and Stephen. |
refreshments (буфет, легкая закуска). It's at the Manhattan Hotel. |
Leave it with me. |
Thanking |
|
That's very kind of you. |
|
I do appreciate it. |
to be delighted быть довольным
launch, v выпускать в продажу
to be aware знать
Activities
Exercise. Practise invitations. Work in pairs using the role cards given below.
ROLE CARD A MAKE CALL 1: You are Gabi Braun, PR Officer at Auto GmbH in Frankfurt. Call Janine Larousse, motor editor at the French Magazine Press in Paris, and invite her to a press conference at your headquarters on 15 October to mark the launch of a new car. TAKE CALL 2: You are Franz Steger, Chief Engineer at AutoDesign, responsible for selecting new software products. |
ROLE CARD B TAKE CALL 1: You are Janine Larousse, motor editor at the French Magazine Press in Paris. You are on holiday for four weeks in October. MAKE CALL 2: You are Larry Hodge at International Software Consultants in the UK. Call Franz Steger, Chief Engineer at AutoDesign, and invite him, expenses (расходы) paid, to visit your company at his convenience (когда ему будет удобно) for a demonstration of your new software (программное обеспечение). |
Unit 8. A cancellation
SITUATION Giovanni Brilli has to cancel his trip to Athens. He calls Aphrodite Thianiki at Greek Transport to let her know and ask her to cancel the hotel reservations she made for him. |
|
cancel, v аннулировать
deal, n сделка, соглашение
fall through, v провалиться, потерпеть неудачу
asap = as soon as possible как можно скорее
