- •Ділова іноземна мова
- •8.050401 – Туризм
- •8.050402 – Готельне господарство
- •8.050401 – Туризм
- •Unit 1. Tour operators
- •1. Read the article about the work of a team of tour operator representatives in Majorca. Then choose the most suitable sentence from numbers 1-6 for each of the gaps in the text (a-f).
- •2. Read the article above again and tick the phrase which best completes each statement.
- •4. You work in the personnel department of Global Tours Inc. In Tahiti. Using the active or the passive, complete this letter to Sonia, a new rep, who is about to join your team.
- •1. Match types of promotional material to the correct definitions.
- •3. Read this advertisement for Dublin, the capital of Ireland, and fill in the gaps with the brochure language (adjectives).
- •Unit 2. Promoting a destination
- •4. Replace the verbs in bold type in the advertisement above with the verbs in the box.
- •5. The following extract appeared in a brochure advertising Irish golfing hotels. The adjectives have been deleted. Add adjectives in to make the hotel appear as luxurious as possible
- •Unit 3. Responsible tourism
- •1. Match the words on the left to the words on the right to make noun collocations.
- •2. Link the adjectives with the nouns to complete the definitions a-f.
- •3. Choose suitable reporting verbs to complete this extract. Do not use “say” or “tell”. There can be more than one correct answer. Make sure you put the verbs into the appropriate tense.
- •4. Read the article below to answer these questions.
- •5. Find the words in the article above meaning:
- •Unit 4. Transport
- •1. Join these verbs and prepositions and make phrasal verbs to replace the words printed in italics in sentences 1–15.
- •2. Put the words in italics into the correct order.
- •4. In the above mentioned interview the stages in planning a flight program are described. Complete the flow chart below.
- •Unit 5. Customer relations
- •1. Look at the adjectives. Tick those ones which characterize personal qualities necessary for people working with the public and translate them.
- •2. Someone who knows a lot about a subject is well-informed. Add well or self as a prefix to the following adjectives to show a positive quality.
- •3. Read the article and fill in the gaps using either the infinitive with “to” or the gerund (-ing form) of the verbs in brackets.
- •4. Read the text below and answer the questions.
- •5. In paragraph one of the text above, find the words that mean:
- •In paragraphs one and two, find the idiomatic expressions that mean:
- •6. Louise, Alison and Philip are travel consultants. Read how they dealt with a problem and decide which one impressed the customer with the service they gave and why.
- •Unit 6. Hotel facilities
- •1. Put the jumbled adjective phrases in the correct order to complete these sentences.
- •2. Join the two parts of the compound adjectives from columns 1 and 2 in the grid. Match them to a suitable noun in column 3.
- •3. Match the words in column a with those in column b to make collocations with and. Use these collocations to complete sentences a-l.
- •4. What do business travelers want in the hotel of the future? Read this article to find out.
- •5. Complete the correct information from the article Seeking a Grander Hotel under the following headings.
- •6. Look at the article Seeking a Grander Hotel again. Find words in the text to mean:
- •Unit 7. Selecting locations
- •1. Choose the correct conjunction to link these pairs of sentences.
- •2. Rewrite the following sentences replacing the phrases in italics with one of the phrases:
- •4. Local residents are not always in favor of the building of a new attraction in their area. Read the article about a new hotel in Japan and answer the questions.
- •Unit 8. Things to do
- •1. Use the following prompts to make conditional sentences expressing improbability.
- •3. Choose a suitable adverb below to complete these sentences. Use each word once only:
- •4. Read these extracts from a guide to places of interest at Greenwich in London. Choose one of the places (a-I) to complete each gap. Note that there are more places than gaps.
- •Unit 9. Marketing the past
- •1. Add the information in brackets to each sentence, making one sentence with a relative clause.
- •2. Insert commas if and where necessary to these sentences.
- •3. Read about some custodians talking about their work at Dover Castle and decide if these statements are true or false.
- •4. With which periods of history do you associate the words in the box? Write the words under the correct headings. (You may use each word more than once).
- •5. Dover Castle is trying to attract not just foreign but also British visitors, and to encourage the general public to be more aware of their heritage. Read the article and answer these questions.
- •6. Which words in the box would you associate with Victorian museums and which with modern-day ones? Make two lists. Which words give a negative impression and which a positive one?
- •Unit 10. Business travel
- •1. Complete these sentences using the following words:
- •2. Rewrite these sentences using the words in brackets.
- •3. Where are these people going? Match the sentences with the words:
- •4. Use the words in the box to complete the gaps in this brochure extract.
- •6. Answer these questions about the article above.
- •Література
2. Read the article above again and tick the phrase which best completes each statement.
1. The three Tuesday flights:
a) have a supplement;
b) arrive at night;
c) arrive in time for lunch;
d) are popular with families.
2. Tour operators:
tell each other how much they are charging;
send their reps to ask holidaymakers how much they have spent on their holidays;
send their reps to find out how much holidaymakers know about package holidays;
only send their reps to question business clients.
3. Last year:
hoteliers were made to pay the tour operator compensation;
hoteliers didn't allow Ken to give upgrades;
it was easy to find 180 beds in July;
hoteliers paid back the compensation paid out to dissatisfied holidaymakers.
4. Tour representatives:
are in their early 20s;
are all 22 years old;
work six hours a day;
can't act.
3. These words appear in the article Holiday Reps Enjoy a Hard Day's Night. They all have more than one meaning. Tick the dictionary definition, a, b or c, which best fits each word's meaning in the article.
1. stifling
very hot: It was a stifling day;
prevents breathing: A stifling atmosphere;
prevents you from thinking: I was so frightened; their behavior was stifling.
2. to endure/endured
to support or bear: We have had to endure many years of inflation;
to remain alive or exist: A city built to endure;
to suffer something painful for a long time or to deal with an unpleasant situation: There are limits to what the human body can endure.
3. disgorge
to bring food back through the mouth from the stomach: After eating Jonah, the whale disgorged him;
to throw out/emit: The chimney disgorged smoke;
to flow out into the sea: The Mississippi disgorges into the Gulf of Mexico.
4. property/properties
personal belongings;
land and/or the buildings on it;
a quality or power that belongs to somebody or thing: The medicinal properties of a plant.
5. handles/handling
to touch or hold: Do not handle the exhibits;
to control with your hands: The windsurfer handled the board with skill;
to manage or deal with: My secretary will handle all the arrangements.
4. You work in the personnel department of Global Tours Inc. In Tahiti. Using the active or the passive, complete this letter to Sonia, a new rep, who is about to join your team.
Dear Sonia,
I would like to welcome you to our team here in Tahiti and to outline what (a) … (happen) during your first week with us.
On arrival at the airport you (b) … (meet) by John Le Grand, our area manager, and (c) … (drive) to the Pacific Hotel where you (d) … (live) during the season. There (e) … (follow) a five-day training program where you (f) … (introduce) to your colleagues and (g) … (brief). Then you (h) … (show) how to check in plane-loads of holidaymakers, make short presentations and deal with complaints. Also you (i) … (take) around the island to visit the places you (j) … (take) our guests. There (k) … (be) a short test to complete the program, after which you (l) … (give) a certificate.
Here we (m) … all … (look forward) to meeting you on 1st May and working with you over the summer season.
Yours sincerely.