- •Національний лісотехнічний університет України Кафедра української та іноземних мов
- •Introduce met this first
- •I am afraid This is I′ll ring back
- •Information about your education is often required:
- •In the text.
- •In the text of exercise 8.
- •1. Read and memorize the following words:
- •2.Remember the following notes on letter writing:
- •4. Read and discuss the text:
- •6.Divide these words into two groups and give each one the title:
- •7.Remember the following structure of a Business Letter:
- •3. There are some common abbreviations in business correspondence, such as:
- •8. Name each part of the letter below:
- •9. Read and discuss the letter:
- •10.Answer the questions:
- •11.Choose the correct word or partnership to complete each opening to a
- •12. Use these words to complete the gaps in the sentences. Then decide if they come from the beginning or end of a letter:
- •Information enclose possible letter advertisemtnt Wishes receiving forward
- •13. Now choose from the sentences above to complete the gaps in these letters:
- •14. Work in pairs. Here are three extracts from letters that break some rules.
- •Decide what is wrong with each one and underline any mistakes or faults.
- •15. Write a letter to your foreign partner. In your letter:
- •1. Read and memorize the following words:
- •2.Match the words and word combinations in column a with their English equivalents in column b:
- •3. Read and discuss the text: Business correspondence
- •4. Read and discuss:
- •Words and phrases:
- •6. Translate this letter into English:
- •7. Think of a firm you would like to have and write down a letter of introduction of the firm.
- •Inquiry
- •8.Read and discuss:
- •9. Answer the questions on the text:
- •Words, phrases and patterns used in inquiries:
- •Inquiry Letter
- •11.Fill in the blanks with the necessary words in brackets:
- •12.Read and discuss:
- •Phrases and patterns used in replies to inquiries:
- •14. Look back at the inquiry letter in Exercise 9 of this unit. Write down the reply to this inquiry letter .
- •15. Read and discuss the samples of formal letters:
- •16. Work in groups. Use the information of the Exercise 15 and write down your own formal letters.
- •Read and memorize the following words and word-combinations:
- •2. Match the words and word combinations in column a with their English equivalents in column b:
- •3.Choose from these verbs to complete the sentences below. Remember to use the correct form of each verb:
- •4. Here are some tips for speaking in meetings. Which ones do you agree with?
- •5. Read and translate the text: Make meetings work for you
- •6. Read the text and complete the following chart:
- •8. These word partnerships are missing from the memo. Can you put them in
- •9. Look at this agenda and answer the questions:
- •11. Look at the headings. Find two phrases in the dialogue which do each of these things and write them under the headings:
- •12. Work in groups. You have decided to hold a meeting to plan social events for next term:
- •1. Read and memorize the following words and word-combinations:
- •2. Match the words and word combinations in column a with their English equivalents in column b:
- •3. Complete the sentences with the words and phrases from the box:
- •4. Here are some “rules” for preparing a presentation. Match the first sentence of each paragraph (1-6) with the paragraphs (a-f). Translate:
- •5. Read and memorize the Presentation Procedure:
- •Introduction вступ
- •6. Part a: You have to give a presentation. Here are some things to do at the beginning of a presentation. Number them in the order you would do them:
- •7. The speaker used these phrases in the rest of the presentation. Write the number of each phrase under the correct heading:
- •Introduction ……………………………..
- •8. Work in pairs. Look at some ways of ending a presentation. Which ones do you think are good ways of ending? Which are not good? Why?
- •9. Imagine you have to give your presentation tomorrow. Think about what you will say. Remember, if you read your presentation, it won`t sound natural. Make notes to help you speak naturally.
- •10. Work in groups. You are going to give your presentation. Use the information on introductions and conclusions in this unit and follow these steps.
- •1. Read and memorize the following words:
- •2.Match the words and word combinations in column a with their English equivalents in column b:
- •4. What do you think?
- •How to be a good negotiator
- •Read the text and summarise the main points as a list of guidelines on negotiating: The Art of Negotiation
- •6. Match the words with the definition:
- •8. Arrange these phrases Jose uses at the beginning of the negotiation in the correct order.
- •I believe you`re flying back on Friday evening, so that gives us three days. I think two days should be enough to cover all the points. On the third day,
- •9. Match the replies (1-6) to the probing questions (a-f) in d:
- •10. Use expressions from e to complete these extract:
- •1) Read both dialogues and complete the following table:
- •2) Read the dialogue 1 again and decide which of the following statements about it are true:
- •3)Read the dialogue 2 again and decide which of the following statements about it are true:
- •12. Role-play: Negotiation
- •1. Read and memorize the following words:
- •2. In the two columns match the words on the left with those on the right to make word partnership about travel:
- •3. Now use some of your partnerships from exercise 2 to complete these dialogues. Translate them:
- •4. Look at the headline of this lesson. Write five questions you would like to ask about business trip.
- •5. Read and translate the text and see if you can find the answers to your questions. Can you guess the answers to your other questions? Business Trip
- •6. Read the text again and choose the best answer for each of the following questions:
- •7. Work in groups and discuss these questions:
- •8. Mark Dean is visiting Spain next week. This is his itinerary:
- •9. Complete this table:
Introduce met this first
heard think Pleased(2) Hello before
Conversation 1
Enrico: Gina, have you …………. Thomas Goldman?
Gina: No, I don’t ………….. so.
Enrico: Well, let me ………. you. Tom, ……….. is Gina Piccolo. Gina’s head of our
marketing department.
Tom: ……………… to meet you, Gina. I’ve …………….. a lot about you.
Gina: All good, I hope!
Conversation 2
Hashim: ………………I’m Hashim Kamil. I’m with the ARP group.
Trudi: ……………. to meet you. I’m Trudi Peters. I’m in the sales department
here. Is this your ………….. trip to Canada?
Hashim: No, I’ve been here once …………. .
Exercise 5. Read and translate the text:
Company′s History
KKK is a famous computer manufacturer based in …. (the name of the country).
The Head Office is in … ( the name of the city/ town), and there are offices in other cities.
Lesson 1.A Visit of a foreign partner.
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KKK is a leader in the field of minicomputers and business microcomputers, and it is a major software producer. It has a large customer service division, with a wide network of dealers and agents.
KKK has three main production workshops and is planning to expand manufacturing capacity in the next two years.
KKK started business in 1981, and produced small electronic components for the first few years. Then is launched its first micro and moved into the computer market in 1986. Now it has five branch offices; in 1991 it opened its overseas subsidiary.
In 1997 KKK launches the famous L66 models and gets the contract to build control systems for the Space Program.
The Company′s total sales exceed …. . The turnover in 2000 exceeded … . Its profits reach … .
KKK works through five divisions: Research & Development, Production & Engineering, Software, Administration & Central services, Sales & Marketing.
Exercise 6. Answer the following questions:
1. What does the company do?
2. What does it sell?
3. What does it operate?
4. What were the main activities of the company when it started its business?
5. What are the milestones of its history in the period from 1981 to 1991?
6. How are its activities in recent years characterized?
7. What economic indicators are mentioned to illustrate its financial results?
8. What are the divisions through which the Company′s organizational activities are
performed?
Lesson 1.A Visit of a foreign partner.
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Exercise 7. Prepare a story of the history of any company you know.
PHRASES TO BE USED when speaking about a company:
to be established in … бути створеним
to have a strong position in the market мати міцну позицію на ринку
to enjoy an excellent reputation мати відмінну репутацію
to provide services to… надавати послуги
to offer high-quality products and innovative technologies… пропонувати високоякісні товари та новітні технології
to have qualified/ skilled / technically trained employees мати кваліфікованих⁄ освічених ⁄техчнічно підготовлених службовців
to be in the process of transformation into a joint-stock company перебувати у процесі перетворення в акціонерне товариство.
Exercise 8. Look at the example of the business card and decide whether the following pieces of advice are true or false:
Megabook Ω Publishing
34 Dean Street, Soho, London W 1R 4EF
JAMES CASSIDY
Sales Director
Tel: 020 8971 7650
Fax: 020 8971 7651
E-mail james. cassidy @ megabook. com
Lesson 1.A Visit of a foreign partner.
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1. It′s possible to use Mr, Mrs. or Miss on its own, or with a first name.
2. It′s possible to introduce yourself by saying your family name then you first
name.
3. You can always use someone′s first name to talk to them, even if you don′t
know them very well.
4. Ms is being used more and more as a title for women.
5. You can show your qualifications after your name on your business card.
▪ How are names used in business in your country?
GRAMMAR ( Present Simple, Continuous and Perfect
Tenses )
Exercise 1. Underline the most suitable verb form in each sentence.
1. What sort of work do you do / are you doing ?
2. I can′t talk now. I sign / am signing the agreement.
3. Do you like / Are you liking meeting partners?
4. What do the people here do / are the people here doing in the evenings?
5. A lot of people think that he earns / is earning a lot of money.
6. Excuse me, do you read / are you reading your newspaper ? Could I borrow it?
Exercise 2. Fill in yet or already, since or for:
1. He has known her …. 1990.
2. She hasn′t finished her work … .
Lesson 1.A Visit of a foreign partner.
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3. I have … seen this manager.
4. We have worked together …. 8 years.
5. He has been in Madrid … ten years.
6. They have …. met him.
7. I′ve been in Germany … a long time.
8. We haven′t found a financial manager …. .
Exerrcise 3. Put the verbs in brackets into the correct tense ( present simple, continuous or perfect ):
Arthur: I 1) … .. (search) for a house now but so far I 2) …. (not / find) anything
suitable.
Sandra: Why 3) ….. (you / want) to move?
Arthur: Well, the people living next to me 4) ….. (be) the main problem. They 5)..
(always / argue), especially at night.
Sandra: Oh dear! 6) ….. (you / ever / complain ) to them ?
Arthur: Yes, but they 7) ….. (not / stop ). They 8)…. (keep on) making noise.
I 9) ….. (not / be able) to sleep well lately, and I 10)….. (feel) sleepy all
week.
Sandra: How awful!
Exercise 4. Translate the following into English:
1. Цей чоловік веде бізнес у Лондоні.
2. Ми щойно уклали угоду.
3. Вони в цей час обговорюють цікаву пропозицію.
4. Ця компанія має кваліфікованих працівників.
Lesson 1.A Visit of a foreign partner.
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5. Я не бачив вас цілу вічніcть.
6. Ми знайшли спільну мову.
7. Що саме кожна компанія збирається зробити?
8. Рада директорів вже обговорила всі умови оплати.
9. Ваша компанія має міцну позицію на ринку?
Lesson 2. Arranging an appointment.
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Lesson 2
ARRANGING AN APPOINTMENT
Exercise 1. Read the following dialogues and pay attention to the words in bold:
1.
- Good morning.
- Good morning. Is this Mr.Howard′s office? I was wondering whether Mr.Howard
could see me. My name is Bool.
- Mr. Bool, I am very sorry, but I′m afraid Mr.Howard has several engagements to-
day. He is in the meeting now and he has some other appointments this after-
noon.
Then would you kindly make an appointment for me ?
Yes, certainly. I′ll just look in my diary. Now, would Friday at three-fifteen suit you?
No, I′m afraid I won′t be in town on Friday.
Then would you be able to come on Monday at eleven?
Yes, that would be quite all right.
Good. I′ll make it for eleven o’clock on Monday, then.
Thank you very much.
2.
- Do you have any engagements for Saturday evening?
- No. Why?
- Would you come and have dinner with me and my wife?
- That′s very kind of you. I′d love to. What time shall I come
- About seven o’clock. Is it all right with you ?
Lesson 2. Arranging an appointment.
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- Yes, it′s all right with me. I′ll be there about seven.
Exercise 2. Learn new vocabulary:
to have an engagement – бути зайнятим, мати ділову зустріч
to be in the meeting – бути на зборах
to have an appointment – мати (ділову) зустріч
to make an appointment – призначити (ділову) зустріч
diary – щоденник
suit smb. – підходити, влаштовувати
Is it all right with you? – Це вам підходить?
It′s all right with me. – Це мене влаштовує.
confirm – підтверджувати
postpone –відкласти, перенести
to fix the date – призначити дату
convenient for smb. – зручно для кого-небудь
to have a chat – поговорити, побалакати
Hold the line. – Не кладіть трубку.
to remind of - …нагадати про…
Care to join me? – Хочеш до мене приєднатися?
istead of me - замість мене
Are you engaged? – Ви зайняті?
What has happened? - Що трапилось?
early next week – на початку наступного тижня.
Exercise 3. Translate and reproduce:
1. – Алло, це 1-2-1-0-0-3-8?
- Yes. Who is speaking, please?
- This is Fred Smiler. May I speak to John Fisher?
Lesson 2. Arranging an appointment.
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- Одну хвилинку… Не вішайте слухавку.
- Here is John Fisher. Hello, Fred.
- Hello, John. Glad to hear your voice.
- Що сталося? Чому ти мені телефонуєш?
- I've got some news for you. It is urgent.
- Давай зустрінемось біля кінотеатру після роботи.
- It suits me O.K.What time?
- Давай домовимось о пів на сьому.
- Settled. See you later.
- Бувай!
2. – Hello. This is Robert Flesh. Am I speaking to Mr.Thomson?
- Here is Thomson. Hello, Mr.Flesh. What can I do for you?
- I want to remind you of the talks which are to be held at 10.30 tomorrow.
- Thank you for reminding me of that. Боюсь, що не зможу бути присутнім.
У мене ділове побачення. Замість мене прийде наш керуючий.
- Шкода, що ми вас завтра не побачимо. Як прізвище керуючого?
- Homer. Allan Homer. H-o-m-e-r.
- Homer. All right.
3. – How about game of golf next week?
- Це гарна ідея. Що ти робиш в понеділок вранці?
- Sorry. Monday morning is no good. I'm seeing the doctor. Are you free in
the afternoon though?
- Боюсь, що ні. Я іду на збори акціонерів.
- I am free all day Tuesday. Is that any good?
- Ні. Це також не підходить. Я іду на конференцію.
- Well, I'm traveling to Oxford on Friday morning so we must meet on Wed
Lesson 2. Arranging an appointment.
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nesday or Thursday.
Як на рахунок четверга? Я нічого не буду робити вдень. Ти будеш
вільний?
- Нарешті. Я теж нічого не буду робити. Я прийду до тебе десь о пів на
другу.
- See you on Thursday.
Exercise 4. Read and translate the text:
Multifaceted Process of Running a Business
A variety of operations keep businesses, especially large corporations, running efficiently and effectively. Common business operation divisions include production, marketing, finances, and human resource management.
Production includes those activities involved in conceptualizing, designing, and creating products and services. Marketing research is conducted to study consumer behaviour. Changing attitudes and modes of living directly affect the sale ability of products. Consumers today expect product innovations. Competition between manufacturers of similar products naturally accelerates the speed of changes made in those products.
Marketing concentrates primarily on the buyers, or consumers, determining their needs and desires, developing strategies to persuade them to buy. Marketing management includes planning, organizing, directing, and controlling decision making regarding product lines, pricing, promotion, and servicing. In addition, the marketing department of a business firm is responsible for the physical distribution of the products. Marketing and sales departments prepare documentation, handle cargo, do packing for clients, advise on insurance and the best means of transport, handle customs procedures.
Lesson 2. Arranging an appointment.
Finance involves the management of money, controlling capital on hand to pay their bills, seek extra capital to expand their operations. Other common financial activities include granting, monitoring, and collecting on credit or loans, and ensuring that customers pay bills on time. The financial division of any business must also establish a good working relationship with a bank. This is particularly important when business wants to obtain a loan.
Business rely on effective human resource management (HRM) to ensure that they hire and keep good employees, and that they are able to respond to conflicts between workers and management. HRM specialists are responsible for recruiting new employees to replace those who leave and for filling newly created positions. A business′ HRM division also trains or arranges for the training of its staff.
Exercise 5. Answer the questions:
What are common business operation divisions?
What activities usually organize the production sector of a business?
What aspects does marketing management include?
What spheres of business′ activities are encompassed by marketing departments?
What are responsibilities of the financial division of any business?
What is provided and ensured by HRM specialists?
Exercise 6. Give the summary of the text in English.
Lesson 2. Arranging an appointment.
GRAMMAR (Present Continuous & Future Simple Tenses)
Exercise1. Underline the most suitable future form.
1. I think it will rain / is raining tomorrow.
2. Sorry, I can't help you, I am leaving/ will leave in the morning.
3. I can't see you on Thursday afternoon. I am meeting/ will meet my business partner from England.
4. I am sure Tom will get / is getting the job. He has a lot of experience.
5. Do you think we shall sign/ are signing this agreement?
6. This secretary will take/ is taking the meetings next year.
Exercise 2. Put the verbs in brackets into the correct tense ( present continuous or future simple ):
1. Mr Smith (not / to take the floor) at the meetings. He hasn't prepared.
2. They (to discuss) all the items of the agenda tomorrow.
3. What you (to do) tomorrow evening?
4. I promise I (to phone) you as soon as I arrive.
5. I think they (to vote) by secret ballot.
6. Mr Brown (to have) an appointment on Friday morning.
7. He (to do) anything on Thursday 12th?
8. I am afraid I (not/to be) in town on Monday at eleven.
9. Ms Bool (to meet) a client in the morning.
10. I think he (to ask for the floor) at the meetings.
Lesson 2. Arranging an appointment.
Exercise 3. Translate the following into English:
1. Ми думаємо, що він пояснить причину своєї відсутності.
2. Хто вестиме протокол зборів?
3. Містер Норман зустрінеться з клієнтом о 2 год. завтра.
4. Що ви робитимете в понеділок вранці?
5. Я думаю, що він розповість містеру Ховарду про своє рішення завтра.
6. Ми матимемо ділову зустріч у вівторок вранці.
7. Боюсь, що він буде на зборах акціонерів у середу.
8. Вони обговорюватимуть ці питання на зустрічі наступного четверга.
9. Я думаю, що він відмінить цю зустріч.
10. Вона летітиме в Оксфорд в п'ятницю вранці.
Exercise 4. Fill in the diary with things that you are doing this week.
------------------------------------- -------------------------------------------
Monday Tuesday
================ ===================
Wednesday Thursday
====================== ==========================
Friday Saturday / Sunday
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Lesson 3. Speaking over the telephone.
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Lesson 3
SPEAKING OVER THE TELEPHONE
Exercise1. Read the following dialogue and pay attention to the words in bold:
STARTING A PHONE TALK.
Hello, is that the sales department?
May I speak to Mr.N…., please?
Can you put me in touch with Mr.N…?
Who is speaking?
Who is calling?
I didn′t quite catch your name, how do you spell it?
Is that you? I didn′t recognize you at once.
It′s urgent. Could you please tell him he is wanted on the phone?
Who shall I say is calling?
Mr.N… is calling / Mr.N… is on the line.
There′s a call for you / You are wanted on the phone.
THE PERSON YOU ARE CALLING IS NOT IN.
LEAVING A MESSAGE.
Excuse me, could I speak to Mr.N….?
I′m sorry, he is not available / he is in a meeting / he is out at the moment / he is at lunch / he is not at work today / he is with a customer / he is not in now.
He is on another line.
Could you call again later?
Sorry, he hasn′t returned yet.
Can I take a message? / Would you like to leave a message?
I′d like to leave a message for him./ Could you take a message for him?
Lesson 3. Speaking over the telephone.
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Can you tell Mr.N…. …(name) from (company) called. Please ask him to call me. My phone number is ….. .Thank you.
Mr.N…. called and said he′d be calling again tonight.
Mr.N… wants you to call him back.
Was there any call for him?
Somebody called but didn′t leave his name.
BOOKING A CALL
I want to book a call to …(city) for 8 p.m.
What number are you calling from?
Do you want to make it personal?
I just want a station-to-station call.
Will it be on credit? / Is it a credit card call?
Hold the line. I′m putting you through … Go ahead.
Exercise 2. Learn new vocabulary:
to book a call – замовити телефонну розмову
call – телефонний дзвінок, виклик
long distance call – міжміський виклик
personal call / person-to-person call – виклик певної особи
call back – подзвонити ще раз, передзвонити
dial the wrong number – набрати неправильний номер
engaged / busy – зайнято
get in touch with smb. - з′єднатись з ким-небудь по телефону
Lesson 3. Speaking over the telephone.
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go ahead! – Говоріть!
Hold on – Не кладіть трубку!
on the line – біля телефону
be engaged on another line – розмовляти по іншому телефону
leave a message – передати що-небудь
Any message? – Що- небудь передати?
No message - нічого не треба передавати
put down the receiver – покласти трубку
Speaking! – Слухаю!
unobtainable number – номер, на який неможна додзвонитись
spell – назвати по літерах
through ( Are you through? / You are through) – у виразах (Ви розмовляєте /
Вам відповіли? Вас з′єднали).
extension – паралельний апарат, додатковий (номер)
subscriber - абонент
Exercise 3. Translate and reproduce:
- Алло, я розмовляю з Робертом Фастом?
- Yes. Who is speaking?
- Моє прізвище Браун. Джон Браун.
- Будь-ласка, назвіть своє ім′я по літерах.
- B-r-o-w-n. John Brown. Я приїхав із Нью-Йорку. Мені треба з вами
поговорити.
O.K. Where are you now?
Lesson 3. Speaking over the telephone.
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Мені потрібно 20 хвилин, щоб дістатись до вашого офісу.
Fine. I′m waiting for you. Good-bye for now.
Bye-bye.
2.- Am I speaking to Jane Clarke?
- Хвилинку. Її нема. Що передати?
- Нічого не треба передавати. Я передзвоню.
- Подзвоніть за годину.
- All right. Good-bye.
- Good-bye.
3.–Можна поговорити з Анною Фаст?
- Боюсь, що ви помилились номером.
- Щиро шкодую, що потурбував вас.
– Hello. May I speak to Mary Ford?
- Хвилиночку. Вона розмовляє по іншому телефону. Що-небудь передати?
- Ні, дякую. Нічого не треба передавати. Я передзвоню.
- Не кладіть трубку. Вас з’єднали.
- Thank you.
– Алло. Це відділ реклами. Я розмовляю з місс Флейм?
- No. Who is speaking?
- Чи не могли б ви з’єднати мене з нею?
- Вибачте, але вона розмовляє по іншому телефону.
- I′ll call her again.
- All right. Good-bye. - Good-bye.
Lesson 3. Speaking over the telephone.
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Exercise 4. Complete the gaps in the conversations below with the following:
I.
was just going to Can I speaking
Could I speak I′m phoning to check put you through
Witan International. …………………help you?
…………………to Mrs Weiss, please?
One moment, please. I′ll …………….. .
Kristina Weiss ……………………. .
Good morning. Mr.Weiss. This is Ellen Johanssen from Ostlink Travel. …….if you got my letter.
Yes, I′ve just received it. In fact, I ………………… ring you. There are a couple of things I wanted to ask you about…..
II.