- •I think and say
- •II read and talk
- •1 Read the words and their translation, memorize them.
- •2 Read and translate word combinations.
- •3 Read the text about business management, its history and development.
- •Information technology management.
- •4 Mark the following statements true or false.
- •5 Answer the questions.
- •III check and improve your vocabulary skills
- •1 Guess the words by their definitions:
- •1 Strategic (top-level managers)
- •2 Tactical ( middle-level managers)
- •3 Operational ( low-level managers)
- •2 Complete the sentences with the following words:
- •3 Complete the sentences.
- •4 Fill in proper prepositions.
- •5 Translate into English
- •Iy it is interesting to know
- •1 Read the text about the Semco company and the way they manage their employees.
- •2 Decide if these statements are true or false.
- •3 To go with the topic further, read information about St.Luke’s advertising agency.
- •2 Complete the sentences with the infinitive construction.
- •3 Use a proper infinitive to complete the sentences below.
- •1 Speak about
- •2 Answer the questions.
- •3 Comment on business quotations from Bill Gates
- •1 Read the calls below.
- •2 Look at the phrases below and decide which person may say each one – Caller, Switchboard or Receiver.
- •3 Match the words and phrases 1-10 with similar meanings a-j.
- •4 Role-play the conversation.
1 Speak about
the origin of the word “management”
the definition of management
history of management
branches of management
functions of management
levels of management
2 Answer the questions.
1 Have you got any working experience yet?
2 What relations did you have with your co-workers ? Were you like equals, a manager and a worker, a master and a servant? How comfortable did you feel?
3 Is it easier for you to manage or to be managed?
4 What makes you think that you can manage other people?
3 Comment on business quotations from Bill Gates
As we look ahead into the next century, leaders will be those who empower others.
Success is a bad teacher. It makes smart people think they can’t lose.
If you give people tools, their natural ability and their curiosity, they will develop things in ways that will surprise you very much beyond what you might have expected.
and from Mikhail Khodorkovsky.
Today, a skilled manager makes more than the owner. And owners fight each other to get the skilled managers.
YII BUSINESS COMMUNICATION
TELEPHONING
1 Read the calls below.
Call 1
A: Good morning. John Warner’s office.
B: Hello, can I speak to John Warner, please?
A: I am sorry. He is in the meeting at the moment. Can I help you?
B: No, it is OK. Will he be there this afternoon?
A: I am afraid he will not. He is having a meeting with a client this afternoon.
Call 2
A: Hello, Riverside Communications. Matthew speaking, how can I help you?
B: Hello, I’d like to speak to Ann Plate, please. Is she there?
A: I’ll put you through to her department. One moment, please.
C: Hello, Sales department.
B: Hello, can I speak to Ann Plate, please?
C: Yes, who is calling?
B: My name is Helmut Scholte, from Berlin.
2 Look at the phrases below and decide which person may say each one – Caller, Switchboard or Receiver.
I’d like to speak to Mrs Cameron.
Can I speak to someone who deals with. . . ?
Could I have the Sales department, please?
Hold the line, please.
Sorry, you have the wrong number.
Hello, Sales.
Who is calling, please?
Leo Wan here. Can I help you?
The line is busy. Will you hold?
No thanks. I’ll call her back later.
My name is…
Can I tell her who called?
Knox Oil and Gas. Good morning.
Sorry. You have the wrong extension.
3 Match the words and phrases 1-10 with similar meanings a-j.
1 The line is busy. a I’ll connect you.
2 Will you hold? b One moment.
3 I’ll put you through. c An office number.
4 A code. d Could I have your name?
5 An extension number. e I am ready.
6 Who is calling, please? f The line is engaged.
7 Hold on. g A country or area number.
8 This is . . . h Is that all?
9 Go ahead. i Can you wait?
10 Anything else? j . . . .speaking.