- •Developing Skills in Intercultural Communication Read and analyze the cases. For your analysis use the “Guidelines for Analyzing Cases” in Handout 9.
- •American Hosts
- •Наши в Америке
- •Was Somebody Saying No?
- •Most Misunderstood Passenger
- •U.N. Survey
- •Peggy’s Expectations
- •Central Asia’s Magic Bus Ride
- •Cultural shock, or welcome to Kazakhstan
- •How not to be clever. By George Mikes
- •The Russian Style of Business
- •From Headlight, Russia, 2000
- •To the citizens of the United States of America from Her Sovereign Majesty Queen Elizabeth II:
- •A Peruvian’s Experience
- •An Overseas Transfer
- •The Shinto Priest
- •My African Posting
- •Visiting a Japanese Home
- •Korean vs. American Values
- •Caregiver
- •American Character
- •Missing Her Appointment
- •Efficiency
- •Understanding Another Person
- •Chinese Guests
- •Living in a Foreign Country
- •A Honolulu Barbershop
- •An Obsession
- •Challenges of Traveling
- •Misunderstandings
- •What Was It that You Said?
- •Gender Issues
- •Reflection
American Character
American society seems to be much more informal than the British and, in some ways, is characterized by less social distinction. Students do not rise when a teacher enters the room. One does not always address a person by his title, such as “Major” or “General” or “Doctor” in the case of a holder of a Doctor of Philosophy degree. The respectful “Sir” is not always used in the northern and western parts of the country. However, it is best to use a person’s title when first meeting him/her, and then allow the person to tell you how he/she wishes to be called.
They use first names when calling each other, slap on the back, joke and are much freer in their speech, which is more slangy than the conversational British English. You will often hear the word “Hi” (a form of greeting among friends) used instead of the usual “Hello” and “Howdy instead of “How do you do?” Those who don’t easily show these signs of friendship are called “snooty” or “snobbish”. In contrast, people who show such simple signs of friendship, particularly to their own economic and social inferiors, are praised as “regular guys”, or as “truly democratic”. As a description of character, democratic is generally used to signify that a person of high social or economic status acts in such a way that his or her inferiors are not reminded of their inferiority.
Yet, in spite of all the informality, Americans, even in the way they address each other, show consciousness of social distinction. For example, one is likely to use somewhat more formal language when talking to superiors. While the informal “Hello” is an acceptable greeting from employee to employer, the employee is more apt to say “Hello, Mr. Ferguson” while the employer may reply “Hello, Jim”. Southerners make a point of saying “Yes, sir”, or “Yes, Ma’am”, or “No, sir” or “No, Ma’am”, when talking to an older person or a person in a position of authority. While this is a good form all over the United States, “Yes, Mr. Weston” or “No, Mrs. Baker” is somewhat more common in a similar situation in the North or West.
Certain other forms of politeness are observed on social occasions. Women may wear hats in church, in restaurants, and often when attending luncheons in public places and other public social functions except those that take place in the evening. Men who do wear hats ordinarily remove them in elevators, churches, restaurants, private homes, business offices – in fact, in most public situations when they wish to show respect.
Case #20
Missing Her Appointment
Chu was a student at an American University, having arrived shortly before from Malaysia. Although suffering from culture shock, she adapted to American ways eagerly and was doing well in her classes.
One of Chu’s classmates, Virginia, became friendly with her and they often did their homework together. During one class, the professor asked for two volunteers to help him with a special project. Virginia volunteered and also proposed Chu’s name, to work with her. Chu stammered her regrets, saying that her English wasn’t good enough. Virginia assured the professor that Chu could handle the work easily and accepted the assignment for both of them.
Chu failed to appear for the special project, and Virginia had to do the work alone. When she saw Chu next, Virginia asked her why she didn’t show up. Chu apologized, saying something had come up. Put out by Chu’s excuse, Virginia asked why Chu hadn’t called to tell her of the conflict. Chu said nothing.
Case #21
