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Киевский национальный торгово-экономический университет
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General question you can use at the grocery.

Hello, can I help you finding anything? Today we have some chocolate spread on offer would you like a sample? Do you have any vouchers? (voucher are used to get discounts on various items) How many plastic bags do you need?

Answering the questions above

Yes please, can you show me where the coconut milk is? or no thanks, I am alright I know were everything is.

Yes please, I would love to try the chocolate spread ? That chocolate spread was very nice, can you tell me where can I find it in the store?

No, we don't have any vouchers at the moment. Yes,we have just got some today I will get you one.

I would like ten plastic bags please. I have brought my own bags to use so I don't need any bags thanks. Yes, I would like some help taking my groceries out to my car.

Some Questions you might want to ask while at the grocery

Please can you tell me which isle the shampoo is? I cant reach the top shelf will you help me please? What is the difference between between the brand coffee and your stores value coffee? I would like 2 kilos of potatoes please? Do you have any more sugar in your storeroom there is none left on the shelf?

List of useful vocabulary for supermarkets and grocery stores

Electronics Household goods Sporting goods Beverages Fruit Vegetables Fish Meat Groceries Chemist’s (UK) Fresh flowers Cashier Check-out counter

Money-back guarantee Refundable Return policy Department Bakery Frozen food Dairy products Canned goods Delicatessen Pet supplies Cosmetics Guarantee Credit card

Debit card Cheque Cash Cash only Banknote Coin Discount coupon Change Sales tax Purchase Delivery Ticket Receipt

Grand opening sale Closeout sale Price Half price 20% off Lift Escalator Warehouse Customer Supervisor Manager Sales assistant Barcode reader

Market Supermarket Mini-market To buy To go shopping To sell Store hours Shopping cart Trolley Shopping basket Till Express lane On sale

Bag Scales Freezer Fridge Aisle Shelf Rack Product Packaging Barcode Nutritional information

Dairy products are food and drinks that are made using milk. Orange juice is a fruit, but can purchased from the dairy product aisle.

Vocabulary for near and around a checkout

1 Supermarket trolley 2: Bread and cakes shelves 3: Small plastic bags for fruit and vegetables 4: Meat 5: Butcher 6: Drinks

7: House hold items 8:  Paper towels 9: Grocery items in trolley 10: aisle 11: Stack of tinned food 12: Price of grocery item

13: customer buying fish 14: Fishmonger 15: Dairy products 16: Frozen food 17: Man in mobility scooter and queue of people

18: Express checkout (basket and 10 items or less only) 19: Cash register or till 20: Checkout assistant 21: Plastic carrier bags

22: Shopping basket full of groceries 23: Shopper leaving with carrier bags full of groceries 

Useful Shopping Phrases

Finding a Shop

Opening Hours

Questions

  • Can you recommend a good toy/clothes shop?

  • Is there a chemists/supermarket in the area?

  • Where can I get toothpaste/pet food?

  • Where's the nearest shopping centre?

Answers/Comments

  • There's a really good bookshop just around the corner.

  • You can buy that here in the hotel.

  • The best toy shop is in the shopping centre.

  • The nearest one is a few miles away.

Questions

  • What time do you open, please?

  • What time do you close, please?

  • What are your opening hours?

  • Are you open all day?

  • Are you open on Sundays?

Answers/Comments

  • We're open 24/7. (24 hours a day / 7 days a week)

  • We're closed at lunchtime, between 12 and 2pm.

  • We're open from 9am till 6pm, Monday to Friday.

Shopping for Clothes

Paying

Questions

  • Could you help me, please?

  • Could you tell me where the ................ department is?

  • Excuse me, I'm looking for a .......... .

  • Is there somewhere I can try this on, please?

  • Does it suit me?

  • Do you have this in a (larger/smaller size) (different colour), please?

  • Do you do alterations?

  • Do you have a refund policy?

  • Is this in the sale?

Answers/Comments

  • It's too long / short.

  • It's too tight / loose.

  • The ladies / gents changing rooms are over there.

  • You can bring it back and exchange it or get a refund within 2 weeks if you keep the receipt.

Questions

  • Do you take credit cards?

  • Do you give credit?

  • Do you have a loyalty card?

  • Does it have a warranty?

  • Can I pay by cheque?

  • Do you offer a cash discount?

  • Could I have a VAT receipt, please?

  • Could I leave my bags here and pick them up later?

Answers/Comments

  • We take all the major credit cards.

  • We only accept cheques with a cheque card.

  • We are offering 6 months free credit with no deposit.

  • Sorry, no.

  • Yes, certainly.
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