I. Making Airplane reservation by phone

A = Travel agent В = John White

A: “Worldways Travel”. Can I help you?

B: Yes. I'd like to book a flight to Bonn.

A: What day are you planning to leave for Bonn?

B: On the 15^th, next Monday.

A: In the morning, afternoon or evening?

B: In the afternoon, please. I'm going to travel business class.

A: Just a moment... There's flight at 2.15 p.m.

B: That's fine. Can I reserve a seat in business class for me?

A: Certainly. Could I have your name and details of your credit card?

B: John White. VISA, 2456 78903456.

A: Thank you. I'll put your ticket in the mail today.

B: Thank you. Good-bye.

A: Good- bye.

II. Airport reservations

Travel agent: Can I help you?

B: I want to fly to London next week. I'd like to make reservations for a roundtrip ticket.

T. A.: What day are you planning to leave for London?

B.: On the 12th of March.

T. A.: There are three flights to London on that day – at 10 am, at 8.30 and 9 pm. Do you have any preference about the time of the day?

B.: I'd rather leave at 9 pm. I want to get to London early in the morning.

T. A.: I can make a reservation for a TWA flight. Are you going to travel class or economy?

B.: I prefer economy. How much will it be?

T. A.: 440 dollars.

B.: Are meals and refreshments served on the flight?

T. A.: Yes, they are.

B.: What's the flying time?

T. A.: Six hours.

B.: What's the London airport we'll arrive at?

T. A.: Heathrow Airport. How many days are you planning to stay in London?

B.: Seven days.

T. A.: When would you like to fly home from London?

B.: March 22nd.

T. A.: A11 right. Your name and address?

B.: Boris Brown, 64-42 99th Street, Rego-Parte, New York 1 1374.

T. A.: And your telephone number?

B.: (718) 439-7286.

T. A.: Will you pay by credit card?

B.: Yes, by Master Card. Number... Valid until January 15, 1993. When can I get my tickets?

T. A.: You'll have them 2 days before your departure.

III. At the airport

А, В = passengers С = Check-in girl = регистратор рейса

A: We are at the airport. At what time can we check- in?

B: At 10.15. But there are lots of check-in desks. Where must we go?

A: This way. Do you see our flight's number on the schedule?

B: Yes. There are many people. It's all right. The line is moving very fast... Here is my ticket and passport.

C: Thanks. Would you, please, put your baggage on the scales?... I'm afraid there'll be excess baggage.

B: What do you charge for excess?

C: Two dollars, please.

B: Here you are.

C: Here is a tag for carry-on luggage. Attach it to your bag.

B: Oh, I'm sorry. Our departure is delayed, isn't it?

С: Yes, it is. There will be a delay of 20 minutes. Take your boarding pass, please. Row 2, seat B.

B: I wonder whether it is a non-stop flight.

C: No, it isn't, the plane will land in Bonn. You'll have to wait about an hour in the terminal building.

B: Thanks. And when shall we arrive at Moscow?

C: According to the schedule at 8.15 p. m. Please, go to the waiting room: soon passengers will be requested to board your flight. Have a nice flight!

B: Thank you for information.

A: Boarding has just been announced.