If you are a manager you should stick to the following rules in your everyday activities.

• Don’t order, ask and be polite.

• Remember that people work with you, not for you. They like to be treated as associates, not slaves.

• Keep your promises, both important and less important promises.

• Criticize, if you must, only in private—and do it objectively. Never criticize anyone in public or in anger.

• You should say "Good morning" when you come in and "Please" and "Thank you" at every opportunity

Business Ethics

Ethics is the system of moral principles, rules of conduct, and morality of choices that individuals make. Business ethics is the application of moral standards to busi­ness situations. Business ethics has become a matter of public concern.

All business people face ethical issues daily, and they stem from a variety of sources. Although some types of issues arise infrequently, others occur regularly. Let’s take a closer look at several ethical issues. Fairness and honesty in business are two important ethical concerns. Besides obeying all laws and regulations, business people should refrain from deceiving, mis-­ representing, or intimidating others. A business person may be tempted to place his or her personal welfare above the wel-­ fare of the organization. Relationships with customers and cow- orkers often create ethical problems — since confidential infor-­ mation should be secret and all obligations should be honoured. Unethical behaviour in these areas includes not meeting one’s obligations in a mutual agreement, and pressuring others to be­- have unethically. Conflict of interest results when a business person takes advantage of a situation for his or her own personal interest rather than for the employer’s or organi-­ zation’s interest. Such conflict may occur when payments and gifts make their way into business deals. A wise rule to remem-­ ber is that anything given to a person that might unfairly influence that person’s business decision is a bribe, and all bribes are unethical. Business communications, especially advertising, can present ethical questions. False and misleading advertising is illegal and unethical, and it can infuriate customers. Sponsors of advertisements aimed at children must be especially careful to avoid misleading messages. Advertisers of health-relat­ed products must also take precautions against deception.

RESUME

An excellent resume may help you get the job of your dreams and a poor resume may mean a lost opportunity.

Since this is the first piece of information a company will receive about you, it is critically important that your resume be well-written.

It should be presented at the beginning of any interview that you have with a company. Ideally, resume should not be longer than one page.

The contents of a resume can be roughly categorized as: 1) PERSONAL INFORMATION (address and telephone number), 2) JOB OBJECTIVE, 3) EDUCATION, 4) EXPERIENCE, 5) SKILLS, 6) EXTRACURRI­CULAR ACTIVITIES, 7) REFERENCES.

The resume begins with PERSONAL INFORMATION, name, address, telephone number centered at the top page.

After your address, a statement of intent or JOB OBJECTIVE should be written. This objective should be well thought out from the very beginning j since it will influence how you will write the rest of the resume. It should not be too general, e.g.: "To obtain a managerial position in a Western company."

Think about your job search and career goals carefully, write them down in a way that shows you have given this much thought.

For example: "Objective: To obtain a position in telecommunication, that will allow me to use my knowledge of engineering and take advantage of my desire to work in sales."

Notice that your desire to have a well-paid job is not included in this statement. A focus on money in your résumé’s first sentence will not make the best impression anywhere in the world, not just in Russia.

After the statement of intent, describe your EDUCATION.

List the universities, institutes and colleges you have attended in reverse chronological order.

Any studying you have done abroad should be included and courses that you have taken that are relevant.