- •1. Definition&meanings of marketing; goals, essence of theory; importance in modern society.
- •2. Different approaches to marketing and concepts: similarities and differences.
- •3. Needs, wants, demands; customer Value and requirements to the creation of this process.
- •4. Relationship marketing theory and practice: customer satisfaction and retention; the basic principles of crm.
- •5. Basic features of consumer and services marketing
- •6. Basic principles of exchange and transaction in marketing
- •7. Holistic marketing concept as an integral approach to modern vend; 4 themes of holistic marketing
- •8. Marketing process and implications of marketing; the steps of target marketing
- •9. Marketing Mix: concept and components. Product and service models.
- •10. The extended marketing mix: extra elements and features of application.
- •13. Marketing strategy and tactics: basic steps of the plan of marketing
- •14. Channels of distribution (affecting factors, advantages, limitations, approaches to policy).
- •Marketing channels.
- •Multichannel distribution.
- •15. The meaning of the augmented product: 5 levels of products and services
- •16. Product decisions based on lifestyle and reasons for product diversification; Boston matrix.
- •17. Decisions on branding and packaging: brand name, equity and repositioning; basic functions of packaging.
- •18. Product-market integration strategies; Ansoff matrix.
- •19. Marketing environment: external factors of influence.
- •20. Pest analysis in marketing.
- •21. Swot analysis for internal and external marketing environment.
- •22. Competitive environment, analysis and strategies, Porter’s 5 Forces tool.
- •24. Marketing segmentation: methods, benefits and basic requirements for efficient segmentation
- •25. The basic of consumer decision-making process: factors, influencing consumer’s behavior.
- •26. Marketing information system and marketing research
- •27. Promotional mix: basic reasons, tools, purposes and features.
- •28. The meaning and objective of advertising, decision areas, media, methods of budgeting, and effectiveness of evaluation.
- •29. Public relations: definition and functions of pr, major tools, effectiveness evaluation
- •30. Sales promotion: methods, tools, influencing factors, and effectiveness evaluation
- •31. Personal selling: meaning, steps involved and the basics of sales personnel management.
- •32. Principles of communications in marketing: the meaning of marketing message
- •33. Communications pipeline in marketing: process essentials and the aida communicative model
- •34. The concept of Integral marketing communications
- •35. The major bases of marketing performance evaluation
- •37. Digital marketing as a tool of marketing communication
- •38. The new communicative environment: new tools and issues of marketing
- •39. The basics of international and global marketing
- •40. Role of marketing in national projects and public administration
13. Marketing strategy and tactics: basic steps of the plan of marketing
A marketing plan is the central instrument for direction and coordination of all marketing efforts.
The strategic marketing plan lays out the target markets and the value proposition that will be offered based on the analysis of the best market opportunities.
The tactical marketing plan specifies the marketing tactics including product features, promotion, merchandising, pricing, sales channels and service.
The basic steps of a plan of marketing are the following:
Mission statement and main goals (long-term objectives)
Situation SWOT analysis (sales, costs, competitors, market size and growth)
Target market→ MK strategy (Ansoff matrix, marketing warfare)→ implementation tactics
Financial projections (sales and expense forecast)
Implementation controls (planning for monitoring and evaluation)
14. Channels of distribution (affecting factors, advantages, limitations, approaches to policy).
Channels of distribution are routes from producer to customer.
A marketing channel (or distribution channel)—a set of interdependent organizations that help make a product or service available for use or consumption by the consumer or business user.
A company’s channel decisions directly affect every other marketing decision. Pricing depends on whether the company works with national discount chains, uses high-quality specialty stores, or sells directly to consumers online. The firm’s sales force and communications decisions depend on how much persuasion, training, motivation, and support its channel partners need. Whether a company develops or acquires certain new products may depend on how well those products fit the capabilities of its channel members. Distribution channel decisions often involve long-term commitments to other firms.
How distributer reduces the number of channel transactions.
Benefits of Reducing the Amount of Distribution Channels:
While manufacturers are always looking to increase volume sales, it actually might benefit companies to reduce the amount of distribution channels. The manufacturer can focus on maximizing the efficiency of one distribution channel, reducing cost per unit and potentially increasing profit, even though unit sales may be lower.
Advantages & Disadvantages of Marketing & Sales Intermediaries:
+ customer convenience, + financial support, + costs and time saving, + better marketing, + boost sales, + valuable information; - lack of (communication) control, - loss of revenue and product importance.
The Advantages & Disadvantages of Direct Marketing:
+ request responses from potential customers, making the results trackable and allowing companies to quickly determine if the campaign is successful. Beneficial to test consumer responses with a small campaign before scaling up and launching a full, expensive campaign. Builds brand loyalty as customers enjoy receiving information on deals and discounts, and easily become repeat customers.
- demand from consumers to end unsolicited contact from companies. Generate poor quality leads and fail to bring a high number of repeat customers.
Advantages & Disadvantages of Industrial Distributors:
-/+ Cost and speed, + inventory, - innovation, + staff and administrative training.
