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Malcolm-Ed Technology, Inc.

35 7 Avon Street Suffern, ny 10901 Tel. Number: 052 262 23

August 16, 20__

Mr. Dylan Macdonald

150 Armstrong Ave.

Georgetown, L7G 5S4

Dear Mr. Macdonald:

You have repeatedly ignored our written requests for payment of the above-noted invoice and you have not contacted us with any explanation.

Consequently, unless we receive payment in full by the end of the business day, August 30, 2005 we will have to take the unpleasant step of turning your account over to a professional collection agency. We would rather not be forced do this since it will result in damage to your personal credit rating.

To prevent us from taking the final step of turning this matter over to a collection agency, could you please make payment in full by the end of the business day, Friday August 30, 2005.

We urge you to please give this matter your full attention now, before it's too late, and send your payment to us immediately.

Sincerely,

B. R. Egan

Accounts Receivable

cc: M.S. Brandon, Credit Manager

Enc.

TASKS:

  1. Are the following statements True or False?

1. With block format, all new paragraphs are indented.

2. In business letters a salutation is generally followed by a comma or a colon.

3. Business letters should be simple and easy to read.

4. It is advisable to wait a day between writing and sending an important letter.

5. The date on a business letter should appear after the salutation.

6. An «Enclosure» note should appear below the typed name of the sender at the end of the letter.

7. The first paragraph of a business letter should be comprised entirely of «small talk».

8. Contact information generally appears in the closing paragraph of the letter.

9. Identifying the audience is one of the first steps in planning a business letter.

10. It is considered standard formatting to include the recipient's address before the salutation in a business letter.

  1. In what part of a letter can the following sentences be used?

1. Many thanks for your prompt reply.

2. Your inquiry of 5th May, 20__.

3. We hope to establish fruitful business relations with your company.

4. Yours sincerely, Combitex Corporation LTD.

5. We are looking forward to hearing from you.

6. Your name has been given us by the British Chamber of Commerce in Hamburg.

7. Will you please quote prices c.i.f.

8. A prompt reply would be greatly appreciated.

9. We have received your letter dated 13th March.

10. We thank you in advance for your attention to this matter.

11. We assure you that you can fully rely on our help.

12. We are offering apologies for the delay in sending a reply to your letter of 4th May.

13. You may rely on us to carry out your instructions in every detail.

  1. Find the mistakes in the organization of the following letter:

International Import-Export Consultants 2 february, 20__

500 Purley Way

Corydon CRO 5Z

UK England, 64, Darwin Road, NW 16

J. Wood & Co

Dear Sir

Your counter proposal on the above referenced project has been reviewed and is acceptable in its entirety. We are enclosing an executed copy of the agreement along with two copies for your files.

Yours, general manager

J. Long

UNIT 2. INQUIRIES