Методичні вказівки Ділова іноземна мова

II. Write your own resume/CV. Use the information from the unit and the examples of the letters in Appendix 4. Remember that to strengthen your resume/CV you may use the following action verbs.

I. Analyze the following word combinations and phrases:

1.to avoid - уникнути

2.to be of interest to you – представляти для вас інтерес

3.to be required for the job – бути потрібним для роботи

4.to stay cheerful – залишатися бадьорим

5.the longer a want ad is, the more money it costs – чим більше оголошення, тим воно дорожче

II.Listen to the text «WANT ADs» and decide if the statements are true

(T)or false (F):

1.You can find job advertisements in any section of newspapers, professional or trade journals.

2.You should read the want ads to learn more general information about jobs available and to learn specific information about a particular job.

3.All want ads are easy to read.

4.In order to save money, employers leave unnecessary words in the advertisement.

5.Abbreviation is one of the methods to make want ads cheaper.

41

III. Listen to the text «WANT ADs» again and choose the right word:

1."Want ads" are (job/leisure) advertisements.

2.The ad may tell you about the (location/vacation) of the job.

3.In order to save money, employers use (abbreviations/administrations).

4.Reading all the want ads you will learn (useful/useless) general information.

5.(Analyze/avoid) ads, which are of interest to you.

SECTION D

I. Practise reading the dialogue with your partner.

PREPARING RESUME

-How long have you been in New York, Peter?

-I've been living here about 10 months.

-Do you have a job?

-Yes, I do. But that’s a sad story. I'm an electronics engineer without American experience. So I'm a cab driver now.

-Don't loose heart. If you have a good professional background, sooner or later you will get a job in your special field. Do you have a resume?

-Yes, I do. I have it with me.

-Can I look through? I happened to work for the personnel department of a large company.

-Here it is.

-That kind of resume won't get you a high-level job. Major companies receive about 300 resumes a week. They ignore 290 of them.

-What's the reason for it?

-Many job hunters stress details that don't count. In this resume of yours, these long words and names are rather confusing for an employer.

-But my resume should reflect professional experience, shouldn't it?

-Yes, of course. You describe yourself as an electronics engineer. That's not enough. But what is your objective? What kind of position do you want? You should tell about your strengths and experiences which will let you do that job. Your strengths should be given more space. Other information should be left out.

-Sometimes it's rather difficult to decide what to stress and what to leave out.

-An employer's main interest is in what you can do for the company. Include information that shows that you are the right kind of person for the job. Leave out anything that might give an employer reason for passing you by.

-But the lack of American experience is a serious obstacle to getting a job.

-If the employer realizes that you are the right man for a particular position he will give you an appointment. Write another kind of resume and show it to me.

-Thank you so much.

II. Give the main idea of the dialogue in your own words.

III. Make up your own dialogue using the model of the previous one and key words and expressions from the unit.

42

APPENDIX 1

BUSINESS LETTER 1

Ken's Cheese House

34 Chatley Avenue

Seattle, WA 98765 Tel:

Fax:

Email: kenny@cheese.com

October 23, 2006

Fred Flintstone

Sales Manager

Cheese Specialists Inc.

456 Rubble Road

Rockville, IL

Dear Mr Flintstone,

With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856.

The order will be shipped within three days via UPS and should arrive at your store in about 10 days.

Please contact us again if we can help in any way.

Yours sincerely,

Kenneth Beare

Kenneth Beare

Director of Ken's Cheese House

43

BUSINESS LETTER 2

Porthmouth & Co Ltd

156 Mainstream Street, Hampshire, PO1 2UP, UK

Telephone: 023 92848484

Fax: 023 92848400

October 19, 2009

Ms. Elena Browne

Office Manager

Expert Systems Ltd.

24 Cremona Circle

Toronto, ON

M3M 1R1

Dear Ms. Browne,

Thank you for your order of last Tuesday; we appreciate new clients, as they are the lifeblood of our business.

I am enclosing our latest company brochure, which describes our capabilities and terms of sale. I think you will find the section on peripherals particularly interesting.

Our regional sales representative, Michael Edwards, will call you next week to set up an appointment. At that time, he can explain our products more fully and answer any questions you might have.

We look forward to serving you again.

Sincerely,

John Smith

John Smith

District Sales Manager

Enclosure

c.c. Michael Edwards

44

BUSINESS LETTER 3

L. Franksen PLC

Prince of Wales Road, Sheffield S9 4EX

Telephone: (0742) 24789

Fax: (0742) 25193

Our ref: MP/NK

5th March 2001

D. Clark,

Sales Manager,

Priston & Co Ltd,

28 Kolas Court,

North Middletown, NJ

07734 USA

Dear Mr Clark,

Thank you for your offer of 3rd March.

We are favourably impressed by the quality of your collection of women’s dresses in your October catalogue, but feel that the price is rather high.

The prices quoted by other suppliers are, on the average, 10% lower. However, in view of the high quality of your commodity, we are ready to make a deal with you if you re-examine your prices. If you reduce your price by 5% we will place an order for some 10.000 items. We trust that in view of the size of the order you will see your way of making this concession.

Your early reply will be appreciated.

Yours sincerely,

Mike Parson

Mike Parson

Sales Manager

45

APPENDIX 2

LETTER OF COMPLAINT 1

Disc SA

251 rue des Ramoni

Tel: (33) 99681031 Telecopie: 133 102163

Ref: PG/AL

15 August 20—

The Sales Director

R. G. Electronics AG

Haumarte 60l

Dear Mr Gerlach,

Yesterday we received the above consignment to our order, No. T1953, but found on opening boxes 4, 5, and 6 that the CDs and tapes in them were damaged.

Most of the CDs were either split or warped, in boxes 4 and 5, and the majority of cassette cases in box 6 were smashed, with tape spilling out of the cassettes themselves.

The goods cannot be retailed even at a discount.

Yours sincerely,

P. Girard

P. Girard

46

LETTER OF COMPLAINT 2

HOWART & PRATT

Ladies’ Clothing

306, 3d Avenue

Chicago, III. 60602

USA

November 22nd, 2000

JACKSON & MILES

118 Regent Street

London W1C 37D

UK

Gentlemen,

Thank you for your delivery of dresses which were ordered on Nov. 4, 2000. However we wish to draw your attention to two matters.

1.Concerning the red dresses supplied: one lot of 100 (size 12) included clothes of a lighter red colour than the other sizes. We are returning them, and would ask you to replace the whole lot by 100 dresses (size 12) in the correct colour.

2.As far as your charges for air freight are concerned, we agree to pay the extra costs which you invoiced. However your costs for packing and insurance must have been lower for air cargo, and we request you to take this fact into consideration and to make an adjustment to the invoice amount. Would you please send us a rectified invoice, reduced accordingly.

We look forward to ypur dealing with these questions without delay.

Very truly yours,

P. PRATT

(P. PRATT) Buyers

47

LETTER OF COMPLAINT 3

Fortune Goods

317 Orchard Road

Singapore

Re. Order No. 768197

15 November 2013

Attn: Mr David Choi, Sales Manager

Everlong Batteries

171 Choi Hung Road

Hung Hom

Hong Kong

Dear Mr Choi,

I am writing to inform you that the goods we ordered from your company have not been supplied correctly.

On 8 November 2013 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.

This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our supplies.

I look forward to hearing from you by return.

Yours sincerely

J. Wong

J. Wong

Purchasing Officer

48

LETTER OF COMPLAINT 4

Flat 303 Lucky Mansions

856 Cheung Sha Wan Road

Cheung Sha Wan

Kowlon

14 November 2013

The Administrative Officer

Exhibition Services

Exhibitions International

33 Kadoorie Avenue

Kowloon

Dear Sir/Madam,

I attended your exhibition Sound Systems2013 at the Fortune Hotel from 4-7 November and found it informative and interesting.

Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems. I explain each of the problems below.

Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable. The computer would not accept my application. I eventually succeeded in registering by faxing you.

Secondly, the exhibition was held at one of Hong Kong's most prestigious hotels, but frankly the venue was better suited to a medium-sized business conference than to a large exhibition open by registration to the public. The lack of space led to serious overcrowding in the venue, particularly at peak visiting times (i.e. lunch times and early evening). I was also seriously concerned about the physical safety of attendees.

The final point I want to make concerns product information. It is very enjoyable to see and test a range of excellent sound systems, but it is also important to be able to take away leaflets on interesting products, so that more research can be done before deciding which system to buy. However, by the time I attended the exhibition all the leaflets had been taken.

Could I please ask you to look into these matters - not only on my behalf but also on behalf of other attendees, and in fact on behalf of your company, too.

I look forward to hearing from you.

Yours faithfully,

Michael Leung

Michael Leung

49

LETTER OF COMPLAINT 5

Jenny Hawkins

8 Dean Close

NEWFORD

NW3 2NY

RE: EasyIron Electric Iron (Model no: 2279)

11 November 2007

Customer Services Manager

Evans Electrical Products

7 Swan Street

Brampton

BR2 1RW

Dear Sir or Madam,

I bought the above iron from The Electrical Store in Newford on 10 October 2005. On using it for the first time, I found that the temperature control was faulty; it was not possible to set it for any temperature apart from the highest (cotton).

When I returned the iron to the store, they said that they were unable to replace it or offer me a refund, but that it could be sent away for repair. As I need an iron on a daily basis, and it was not clear how long the repair would take, this option was unsatisfactory. As the iron clearly does not function as it should and therefore does not comply with the legal standards of product quality, I am therefore writing to you to ask for a full refund of the price (£35.99).

I look forward to hearing from you within the next fortnight.

Yours faithfully,

Jenny Hawkins (Ms)

Jenny Hawkins

50