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LETTER OF COMPLAINT 6

5 High View

Newborough

NB1 3RS

Reference Number: CT2118M

22 August 2007

Mr R T Black

Customer Services Department

Sunny Holidays

PO Box 4

Brampton

BR4 3JH

Dear Mr Black,

Following our telephone conversation earlier today, I am writing to give details of my dissatisfaction with my holiday at the New Hotel, Los Christianos, Tenerife (10 to 18 August 2005) that I booked with your company for myself and my family.

My central complaint is that the hotel fell far short of the description in the brochure. We had booked two double en-suite rooms (numbers 213 and 214); although said to be four-star accommodation, the bedrooms were very cramped and the furnishings worn and dirty. The toilet was blocked in room 214 and the shower wasn’t working in room 213. The hotel’s grounds, described in the brochure as ‘pleasant, tranquil, and spacious’ were in fact bordered on two sides by a very busy main road, while the swimming pool was closed the entire week for repairs.

When we spoke to your representative (Tracey Mills), she promised to try to get the shower and toilet fixed but this took an unacceptably long time to happen – 3 days from when we first complained. I asked her to fill out a holiday report form detailing these issues and enclose a copy for your information, together with photos of the bedrooms and the hotel grounds.

As stated in my telephone call, I feel that we are due a full refund for this holiday as it failed to meet the description in the brochure, together with compensation to make up for the fact our holiday was ruined.

I look forward to hearing from you within the next fortnight.

Yours sincerely

Maria Johnson (Mrs)

Maria Johnson

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LETTER OF COMPLAINT 7

Flat 122a

Fordham Way

Kington

KG8 6LP

6 November 2009

Mr G J Warren

18 Hurst Rise

Lower Minford

MN5 3TR

Essential repairs: Flat 122a Fordham Way, Kington

Dear Mr Warren,

Further to my telephone calls on 1 and 4 November about the leaking radiator in the main bedroom, I am writing to express my concern that repair work has not yet been carried out.

As I stressed when we spoke, this leak is causing a very damp patch near to an electrical socket and as a result I have been unable to use the socket for my PC for a week. Apart from the dangerous aspects of this situation, it is also causing me much inconvenience and disrupting my studies, as I have to use the power point in the shared living room instead.

I would be grateful if you could arrange for the radiator to be fixed within the next two days. Please contact me as soon as possible to let me know when the heating engineer will arrive, so that I can be at the flat to show him the extent of the problem.

Yours sincerely,

Daniel Simmons

Daniel Simmons

52

APPENDIX 3

LETTER OF APPLICATION/COVERING LETTER 1 (Textile Designer)

25 Westbound Road

Borehamwood

Herts

WD6 1DX

I would like to apply for the position advertised in The Guardian on 16 June for a Textile Designer.

As you will see from my c.v., much of the work I do in my present position is that of a Textile Designer. I deal not only with the routine work of a secretary, but also represent the Assistant Director at small meetings and functions, and am delegated to take a number of policy decisions in his absence.

Your advertisement asked for knowledge of languages. I have kept up my French, and learnt Italian for the past two years at evening classes, and have regularly visited Belgium and Italy with the Assistant Director, acting as an interpreter and translator for him.

I am also familiar with the latest developments in Information Technology, having just completed a one-month course at The City College, in addition to previous day release courses I attend when I was with Johnson Bros.

I am particularly interested in the situation you are offering, as I would like to become more involved with an IT organization. I am quite familiar with many of the software products that ICS manufacture for office technology.

As well as my secretarial skills and experience of running a busy office, I am used to working with technicians and other specialized personnel in the field of computers. I have a genuine interest in computer development and the people involved in the profession.

Please let me know if there is any further information you require. I look forward to hearing from you.

Your sincerely,

Carol Brice

Carol Brice (Ms)

Encl. c.v.

53

LETTER OF APPLICATION/COVERING LETTER 2 (Textile Designer)

Jamie Mode 076, Curve Street

Jacksonville, Florida, USA (667) 689 2554

Cell no. (535) 468 4589 jamiemode@chainmail.com

Your Ref: FD 235/1

20 June 20___

Irina Windham Human Resources Chic Clothing

828, Atlantis Avenue Jacksonville, Florida, USA

Dear Ms. Windham,

Being a student who has graduated from the prestigious, Florida Fashion School, I have the heard the name of our clothing label a lot and have desired to work as a textile designer for your company. Imagine my joy, when I heard that you were looking for young new designers. I am sending my resume with this letter and hope it is according to your liking.

I recently graduated from Florida Fashion School and received a degree in textile designing with good grades in each year of the course. My designs were also featured on the college's in-house magazine, Flo Fashion, after which the designs were modeled on the ramp for the annual fashion shows.

In my course, I have learned to make unique designs that have commercial value. I always keep the common public in mind and make designs that they would like and buy. I am aware that the Chic Clothing also uses the same core values and hence, I am so eager for this great job opportunity.

I will be able to drop in to your closest location whenever you chose to call me for the interview. I am confident that your company is the best place where I can improve the best and become the best in the business. I am glad that you are choosing o hone young talent. Thank you.

Sincere regards,

Jamie Mode

Jamie Mode

Enclosures:

1.Photocopy of resume

2.Photocopy of degree in textile design

3.Design portfolio

54

LETTER OF APPLICATION/COVERING LETTER 3 (Fashion Designer)

I am writing to you today, because I know that my experience and skills in the area of fashion designing and product development will be of great interest to you and your organization for the post of a Fashion Designer. I have made a huge contribution to the success and growth of every organization that I have worked with in the areas of accessories, clothing and fashion. Now, I would love to bring my 14 years of experience and knowledge to your organization.

I have excellent management experience in product development and directing design departments and companies, which has given me a strong understanding of the operations of the fashion business. I have had a consistent record for leading and creating extremely profitable organizations and departments. Also, I have consistently got all the dramatic increases in the revenue with the creation of highly successful clothing, accessories and product lines. My extensive skills in manufacturing, design, sourcing, strategic planning and operation direction has played a huge role in all my extensive accomplishments.

I am highly skilled in establishing and formulating procedures and policies. I am capable of building a strategic partnership and relationship with all the clients and vendors. All my past achievements indicate that I have been an effective leader who has good communication skills and proven track record of success.

I would like to meet you in person and discuss this opportunity further. You can contact me at 846-284-3746 or e-mail me at w.jennifer@example.com.

Sincerely,

Jennifer Winget

Jennifer Winget

55

LETTER OF APPLICATION/COVERING LETTER 4 (Fashion Stylist)

I am writing this cover letter to apply to the post of Fashion Stylist that was listed on your company website. I am confident that I am highly skilled and would be an asset for Ralph Lauren.

I have graduated from Kingston College in 2004. Since that time, I have been working to create a strong career portfolio for becoming a well known fashion stylist. I have an experience of working with the fashion industry since three years now as the head of accessories. Currently, I am happy with this position, and learnt a lot since three years.

When I came across your advertisement, I knew that I had found the best company for my strengths and experience. I pride myself for staying updated with all the latest fashion trends and the couture movement as well. I thoroughly enjoy what I do, in researching and coordinating fashion styles for every client. I sincerely wish to bring all these qualities to your company.

I would request you to go through my resume and my portfolio style samples. If you wish then you contact me at 298-193-2893 or e-mail me at g.linda@example.com.

Thank you for your time and I look forward to speaking with you.

Sincerely,

Linda Gray

Linda Gray

Enclosure: Resume

56

LETTER OF APPLICATION/COVERING LETTER 5 (Materials Manager)

With reference to your advertisement in "Murray Hills Magazine" for the last week, I am applying for the position of a materials manager in your organization. I am confident that based on my huge experience and skills sets, I would suffice the set criteria.

I started as a materials executive with Eisai Inc in the year 2005.Within just three and a half years, based on exceptional negotiation skills, analyzing and planning skills, I was promoted as a materials manager. My major roles and responsibilities as a materials manager include taking requirements from the production department and designing specification for the raw materials, supervising the inventory and generating monthly inventory, and identifying emergency requirements and arranging supplies for the same.

I was also responsible for entering the data in the system and making the updates constantly, taking part in weekly and monthly meeting and providing important details to various departments, responding to the queries of senior executives and managers and helping the junior in the regular work.

I hold an Associate degree and Master's degree in business administration. I have attached my resume for your perusal. If given an opportunity; I will surely surpass your expectations. I am looking forward to be employed with you.

Yours faithfully,

Cyrus Belton

Cyrus Belton

Enclosure: Resume

57

LETTER OF APPLICATION/COVERING LETTER 6

(Manufacturing Engineer)

With reference to your advertisement in "Woodland Daily News", dated December, 12, 2011, I am applying for the position of manufacturing engineer in your organization.

I have worked in various industries such as food, pharmaceutical, plastics and oil. I possess exceptional technical expertise which I have used to optimize, set up, modify and assess the manufacturing process. In order to produce quality goods, I have used cost effective methods minimizing any effects on the production level. I have also worked as a designer in my last two assignments. Based on my exceptional thinking and analytical skills, I was promoted to the senior level of manufacturing engineer.

I started my career with the Delta Manufacturing Inc in the year 2005.I have handled all the major responsibilities surpassing the set expectation of the clients. Some of the major job responsibilities I have handled are organizing plant start up and shut down schedules to minimize the production cost, attending various professional training courses to enrich the subject knowledge, overseeing the work of junior engineers, developing new processes for introducing new products, maintaining daily and monthly records, and handling the budgets.

I have completed my Bachelors' degree in manufacturing engineering from Florida Institute of Science and Technology. I have also completed a certificate course for quality project management conducted by the FISH.

I am confident and positive that my profile will best meet your organizational requirement. I am looking forward to work with you.

Sincerely yours,

Albert Hilton

Albert Hilton

Enclosures: Resume

58

LETTER OF APPLICATION/COVERING LETTER 7 (Software Engineer)

A well qualified software engineer seeking for the new opportunity. I am excellent at building value through expertise in:

Developing and leading the group and identified and resolved the problems.

Object-oriented software engineering and complete life cycle application development.

Carrying concepts through planning, requirements, integration and development.

My foundation of technical expertise stems from a hands-on development and leadership background along with project management and implementation experience. I posses leadership skills from within numerous functional areas that include software engineering, feasibility analysis, requirements, application development, administration and integration of business critical systems.

I effectively employ first-rate collaboration and consulting skills to earn the trust and confidence of staff, management and clients repeatedly, maintaining open channels of communication. In addition, I have effectively led testing, automation, feature enhancement and integration among countless other responsibilities in consulting and internal projects. My record of accomplishment illustrates this aspect of successful performance over the majority of the past decade. This is a trend that I intend to continue long into the future.

If your firm currently has a need for a thorough and insightful senior software engineer with a solid performance track, I would be interested in speaking with you to discuss the value that my strengths and experience can bring to your search. I can be reached in confidence at the above telephone numbers and look forward to hearing from you.

Sincerely,

Richard Anderson

Richard Anderson

Enclosure Resume

59

LETTER OF APPLICATION/COVERING LETTER 8

(Information Technology Manager)

I heard about opening for the post of manager in the information technology field at your company and I am very much interested in it. As I am having wide background and knowledge in the field of computer, I feel that I am suitable for this position. I think I can fulfill your expectations and requirements for this position. As well I have 8 years experience in software development, computer hardware and management course in information technology.

Additionally I can assemble PCs and have experience in providing technical services to the customers for one year. Due to this I gained deep knowledge about S/F and H/W configuration and great communication skills.

I am very much comfortable to work in time-based manner and independent due to information technology management at ABC University.

Please have look at my resume that I have attached with this covering letter and consider me for the interview. Feel free to contact me at above phone number. I am eagerly waiting for your call. Thank you for your consideration and time.

Sincerely,

Richard Anderson

Richard Anderson

Enclosure: Resume

60