Тне animator

The animator organizes and provides entertainments for guests in а hotel or а holiday resort. Не also organizes entertainment pro- grammer for passengers on а cruise ship. The animator organizes and conducts parties, shows, sports or arts contests, games for children and grown-ups. Не involves guests in action: games and shows. The chief animator manages the staff of animators. Не is also called the social director. Не communicati with guests а lot. The animator speaks а few foreign languages. Не communicates with guests in their native languages. The animator not only speaks well. Не is very artistic. Не usually dances well, sings vi11 and acts like an actor. The animator is an easy-going and cheerful person. Не is а pretty good mixer. TIte animator is the main entertainer ш the tourist industry

Tourist information offices

Tourist information offices are also саней tourist information centres. Sometimes they are called visitor information centres. There are tourist information offices at major airports, railway stations, hotels, holiday or leisure centres and many tourist attrac- tions. Tourist information offices have got office clerks who give advice to customers on car hire, sightseeing and other coach tours, accom- modations, flights and so on. The clerks also give city orientations to guests. Tourist information office clerks answer а lot of phone calls and give information on passports and visas, the Customs and luggage, weather and climate, city public transport and food service. The office clerks speak foreign languages fluently because they deal with many international travellers. There are usually racks ful1 of city maps and guide books, book- lets and folders, travellogues and timetables, billboards and posters in tourist information offices. Travellers get most of them free of charge.

Tourist outlets

Many large travel companies have got а lot of outlets within а city, а region, а country or throughout the бога. An outlet is а point of sales of а company. There are outlets of travel agencies, airlines, car hire companies, coachTng arid cruising companies. There are travel agency outlets in hotels, airport terminals, rail- way stations, big department stores, at large factories and plants, and )1 in office sites. If а travel company has got an outlet at а factory or in an office building, it means that it serves employees of those companies. Such an outlet provides the same services as other outlets and the head office of the travel company. It means that offers and prices are the same in all outlets.

There is usually just one travel clerk at а sales outlet. Не or she does all the work. Не or she answers phone calls, meets customers in person, works on the computer, does paperwork. This clerk makes bookings, issues and sells tickets, collects money and gives receipts. Of course, the clerk keeps in touch with the head office and knows all the up-to-date information on tours and tickets.