Lesson 1 speaking over the telephone. Telephone instructions.

Words to master:

To make a call/To give a call - телефонувати

Receiver - слухавка

To lift the receiver /To take up the receiver - зняти слухавку

To listen to dialing tone - чекати гудка

To dial - диск набора

Ringing tone - нечасті гудки

The line is free - номер не зайнятий

Engaged tone - часті гудки (лінія зайнята)

To replace the receiver - покласти слухавку

A series of rapid pips - багато частих сигналів

Coin-box telephone/ Box phone - телефон автомат

Digit - цифра

The line is engaged - лінія зайнята

Subscriber Trunk Dialing - міжміський автоматичний телефонний зв’язок

Subscriber - абонент

Telephone directory - телефонний довідник

To put a call through - з’єднувати абонентів

Read and translate the text:

Speaking over the telephone Telephone instructions

I. Making a call:

• First check the code (if any) and number.

• lift the receiver and listen to dialing tone (a continuous purring).

• dial carefully and allow the dial to return freely.

• then wait for another tone:

• ringing tone (burr-burr) means the number is being called.

• The line is free.

• Engaged tone (a repeated single tone), try again a few minutes later.

• Number unobtainable tone (steady tone), replace the receiver,

• recheck the code and number and then redial.

• at the end of the call replace the receiver surely.

II. When answering the telephone:

• always give your name or the name of the office or your telephone number.

• If you hear a series of rapid pips, the call is coming from a coin -box telephone. Wait until the pips stop and then give your name or phone number.

III. When making a call from a coin-box telephone:

• First drop a coin piece (or pieces) into the slot.

• Lift the receiver and listen to dialing tone.

• Dial your number.

• On hearing ringing tone, which means that the line is free, wait until your call is answered.

IV. Trunk-Calls via operator when booking a trunk-call:

• give the country, the place concerned and the number you want your call to be connected with.

• Say what kind of call you want to book.

• Indicate the duration of your call if possible.

• Give your name and phone number.

V. Subscriber Trunk Dialing (STD):

- keep in your personal telephone directory an up-to-date list of dialing codes and/or number of people you are likely to call. This will save your time in future.

- when you dial do not pause too long between digits.

- if you hear a recorded announcement telling you that the trunk line is engaged, replace the receiver and try again later.

- answer your telephone promptly, giving your name or the name of the office or telephone number. This saves the time and helps the caller.

Find English equivalents to the following word combinations:

1. Візьміть слухавку і чекайте гудка

2. Покладіть слухавку

3. Номер не зайнятий

4. Представтесь і дайте свій номер телефона

5. Здійснити міжміський дзвінок

6. Абонент не відповідає

7. Назвати додатковий номер

8. Зробити оголошення

Complete the sentences:

1. Check the code ……………

2. Ringing tone means ………..

3. Number unobtainable tone replace ….

4. If you hear a series of rapid pips …….

5. On hearing ringing tone ………….

6. If you hear a recorded announcement ………….

Make up dialogues using the text.

Answer the following questions:

1. What should you do if you want to make a call from your telephone?

2. What do you say when you answer the telephone?

3. What are the advantages of Subscriber Trunk Dialing?

4. What information is to be given when a trunk call is booked?

5. In what case would you book a personal call?

Try your best in representing the back translation of the text.