General Manager (gm)

In addition to being in charge of overseeing all of the departments

that we have discussed, the hotel’s general manager (GM) is responsible for defining and interpreting the policies established by top management.

The general manager serves as a liaison to the hotel’s owner

or corporate parent, sets (or communicates) the overall strategic

course of the hotel, sets hotel-wide goals, coordinates activities between

departments, and arbitrates interdepartmental disputes. It is common

practice in a large, full-service hotel for a director of public relations

to report directly to the GM. The GM also has corporate-level responsibilities,

participates on civic boards and committees, and engages

in industry-related activities such as serving on the local tourism commission

or hotel-motel association.

In addition to possessing a high level of technical skill (i.e., a thorough

understanding of each operating department in the hotel), the

general manager must also be decisive, analytical, and skilled with both

computers and people. He or she must be able to see the big picture

and how all of the parts of the hotel fit into the overall organization.

An executive may be promoted to relieve the general manager of some

operational duties. This is often accomplished by elevating the duties

and responsibilities of one particular department head without relieving

that person of regular departmental duties. The title of this position

is usually resident manager. It is quite common (and logical) for

the general manager to select the manager of the rooms department

to be resident manager. Responsibilities of the resident manager include

serving as acting GM in the GM’s absence, representing the GM

on interdepartmental hotel committees, and taking responsibility for

important special projects such as major hotel renovations, VIP guests,

and operating reports that require in-depth analysis for the regional

or corporate offices.

Exercise 3. Answer the following questions:

1. Who is a mediator between hotel and hotel’s owner?

2. What is the corporative level of responsibilities of the GM?

3. What skills are a must be in possession of a GM?

4. What is the resident manager?

5. Manager of what department is usually a resident manager?

6. What are the responsibilities of a resident manager?

Exercise 4. English Grammar.

I or me? Select the correct form of the pronoun to fill in the blanks.

Some students have planned a surprise for the rest of the class and _________.

? me

? I

Would you like to come to the party with my friend and __________?

? me

? I

I don't think Anne and __________ will be able to come to the party.

? me

? I

The students gave my colleagues and __________ some beautiful presents.

? me

? I

My mother and __________ shared a piece of cake.

? me

? I

UNIT 9

Exercise 1. Match English words and expressions with their Russian

equivalents:

Exercise 2. Read and translate the text: