II. Make your own dialogue.

DIALOGUE 1

A: MGL Company. Can I help you?

B: Can I speak to Mr Edwards, please?

A: I'm afraid he is very busy now, he is having a meeting. Can I take a message?

B: Well, this is John Rey speaking. I'm calling from my Ukrainian office. I'm visiting our suppliers here. Can you ask Mr Edwards to call me back?

A: Certainly. Could you tell me the telephone number of your Ukrainian office, please?

B: Yes, it is 332 223. Thank you. Good-bye.

DIALOGUE 2

A: Black and white Company. What can I do for you?

B: This is Pete Edwards from MGL Company. Could I speak to Mrs. Phillips?

A: Just a moment, I'll put you through.

C: Susan Phillips speaking,

B: Hello, Susan. This is Pete Edwards. How are you?

C: Fine. I'm just phoning to see if we could fix a meeting for next week.

B: Yes, of course. We've got to discuss next year's order.

C: Just a moment. I'll get my diary... Right, next week...?

B: Could you manage Tuesday?

C: I'm sorry. I'm out all day on Tuesday.

B: What about Friday then?

C: Yes, Friday in the morning would suit me fine.

B: Good, that suits me too. Shall we say 10 o'clock?

C: Fine. So at 10 o'clock here then?

III. Retell the text. Telephone etiquette

І.Study the vocabulary:

to call/to ring up телефонувати, дзвонити по телефону

to answer the call відповісти на дзвінок

to call back передзвонити

busy / engaged зайнятий

free /clear вільний

buzzing гудок

to connect (to put through) з'єднати

dial диск, циферблат; набирати номер

receiver слухавка

to pick ар брати, знімати (трубку)

switchboard комутатор

to cut off роз'єднати

to hang up (to put down the receiver)вішати слухавку

to hold the line тримати трубку, не вішати слухавку

Iі. Read and translate the text.

The techniques of telephoning are very much the same in all countries. Only remember your good telephone manners:

1. When talking on the telephone - speak clearly. Don't shout and take your cigarette out of your mouth.

2. Make sure that your conversation with a busy person is as brief as possible.

3. When calling a friend who does not recognize your voice - don't play: "Guess who?" Announce yourself promptly.

4. When you get a wrong number don't ask: "What number is this?" It is good manners to ask: "Is this two-three-four-five-six?" If not - apologize.

5. If wrong-number call comes through don't lose your temper. Simply say: "Sorry, wrong number' - and hang up. Don't bang the receiver.

6. Always identify yourself when making a call, especially if you are calling on business, e.g. 'This is Mr Volkov of the Ukrainian Trade Mission. Could I speak to Mr Johns...?"

7. If yon have a visitor, do not carry on a long chat while your visitor tries hard to avoid listening to your conversation. The best thing to do is to say you are busy at the moment and... "May I call you back in a little while?" But don't forget to do so.

8. When inviting friends to a party do not ask: "What are you doing Saturday night?" or "Will you be busy on Saturday night?" The correct way is to say: "We'd like to have you over for dinner on Saturday."

9. If you don't understand or hear the other person properly say: "Sorry, I didn't quite catch that" or just, "I'm sorry?" or "Sorry, I don't understand." Remember that it is not polite to say: "Please repeat!"

10. Finally, remember: if you make the call, you should terminate it yourself. Do not "drag it out"

Remember: before starting a telephone conversation smile, that will make your voice sound friendly.

DIALOGUE 1

Leaving a message.

A: Hello! This is Richard Baker. May I speak to Mr. Reeds, please?

B: I’m sorry, Mr Baker. He has just left. Any message?

A: Will you tell him to call me back?

B: Yes, certainly. Does he know your telephone number?

A: Well...I’m not sure. Will you put it down, just in case?

B: Yes, what is it?

A: 340-1906. Thanks a lot.

B: No trouble. Good-bye.

DIALOGUE 2

Getting the wrong number.

A: Hello, I’d like to talk to Mr. Lawson.

B: I’m afraid you have the wrong number. What number were you calling?

A: 843-1227.

B: Well, this is 843-1227. But there is no one by the name of Lawson here. This is private residence.

A: I’m sorry to have bothered you.

B: That’s quite all right.

DIALOGUE 3

Making an appointment.

A: Two-four-eight, double six-double two.

B: Can I speak to Mr. Parson?

A: Who is calling, please?

B: This is a representative of the Ukrainian firm Torgmash. My name is Dmitry Klimenko.

A: I’m sorry, Mr. Klimenko. Mr. Parson is out at the moment. Would you like to leave a message or call back?

B: I think I’d rather arrange to meet him.

A: O.K. When would you come?

B: Any time you say.

A: Just a moment. I’ll get his schedule. Are you there?

B: Yes.

A: I can fix an appointment for you for tomorrow. That’s Wednesday afternoon. Will 4 p.m. be all right with you?

B: Yes, thank you. You’ve been most helpful. Good-bye.

A: Good-bye.

DIALOGUE 4

A long distance call.

A: International. Good morning.

B: Good morning. I want to book a call to Kyiv. My name is Klimenko.

A: What number are you calling from?

B: It’s 437-8193.

A: What number do you want in Kyiv?

B: The Kyiv number is 252-4112. Can you put me through straightaway?

A: I’m afraid not, sir. The line is busy. I’ll call you back as soon as the call comes through.