- •5. Body
- •6. Complimentary Close
- •7. Signature
- •8. Reference Initials
- •I. Inquiries
- •Specimen letters
- •I. Inquiry from Canadian Importer to German Manufacturer of toys.
- •II. Offers
- •Replies to Inquiries
- •II. Another Inquiry for German Toys
- •III. Inquiry for Air Compressors and Concrete Mixers
- •Sales Letters
- •Specimen Letters
- •I. Reply to Inquiry for Belt Conveyors
- •II. Unsolicited Offer of Tools
- •III. Sales Letter
- •Incorporating the financial news
- •Ill. Orders
- •Replies to Offers
- •Specimen Letters
- •I. Request for a Sample
- •II. Counter-Offer (Price Too High)
- •III. Refusal of Quotation
- •IV. Acknowledgments
- •Replies to Orders
- •Acknowledgments
- •Specimen Letters
- •I. Acknowledgment and Dispatch Advice
- •II. Motorcar Dealer Thanks Customer for His Order
- •III. Manufacturer Acknowledges Order — Customer Referred to Dealer
- •IV. Maker of Tweed Skirts Acknowledges Order from Private Customer—Cannot Promise Delivery Within the Time Desired
- •V. Delivery
- •Execution of Orders
- •Invoices
- •Statements
- •III. Manufacturer Advises Exporter of Impending Completion of Order
- •VI. Payment
- •Acknowledging Receipt of Goods and Making Payment
- •Acknowledging Receipt of Payment
- •VII. Credit Letters
- •Credit Inquiries
- •Credit Information
- •Specimen Letters
- •I. Credit Inquiry
- •II. Credit Inquiry
- •116 N. La salle street, chicago 1, ill.
- •III. Favourable Information
- •IV. Unfavourable Information
- •VIII. Delays in Delivery
- •Delays In Delivery and Non-Delivery
- •Missing Consignments
- •Specimen Letters
- •I. British Representative of German Company Complains of Repeated Delays in Delivery
- •II. Supplier Apologizes for Delay in Delivery
- •III. Parcel Missing
- •IX. Complaints and Adjustments
- •Complaints Concerning Goods Delivered
- •Adjustment of Complaints
- •Specimen Letters
- •I.American Company Complains About Drive Belts of Sewing Machines
- •II. Canadian Agent of German Manufacturer of Cameras Complains About Defective Shutters
- •III. Customer at Fault - Claim Refused
- •X. Collection Letters
- •Delays In Payment and Non-Payment
- •Reminders and Collection Letters
- •XI. Letters of Application
- •Specimen Letters
- •I. Solicited Application
- •II. Unsolicited Application
- •III. Letter of Recommendation
- •Содержание
Содержание
The Form of the Business Letter 2
I. Inquiries 4
Specimen letters 5
II. Offers 7
Replies to Inquiries 7
Offers 7
Sales Letters 8
Specimen Letters 8
Ill. Orders 11
Replies to Offers 11
Orders 11
Specimen Letters 12
IV. Acknowledgments 13
Replies to Orders 13
Acknowledgments 13
Specimen Letters 14
V. Delivery 15
Execution of Orders 15
Invoices 16
Statements 16
Debit and Credit Notes 16
Specimen Letters 17
VI. Payment 18
Acknowledging Receipt of Goods and Making Payment 18
Acknowledging Receipt of Payment 18
Specimen letters 19
VII. Credit Letters 20
Credit Inquiries 20
Credit Information 20
Specimen Letters 21
VIII. Delays in Delivery 23
Delays In Delivery and Non-Delivery 23
Missing Consignments 23
Specimen Letters 23
IX. Complaints and Adjustments 25
Complaints Concerning Goods Delivered 25
Adjustment of Complaints 25
Specimen Letters 26
X. Collection Letters 28
Delays In Payment and Non-Payment 28
Reminders and Collection Letters 28
Specimen Letters 29
XI. Letters of Application 30
Specimen Letters 31
USEFUL PHRASES 33