II. Motorcar Dealer Thanks Customer for His Order

Dear Mr. Cooper:

We're glad that you decided to become a Volkswagen owner. Thank you for buying your new VW from us.

After all, you might have bought it in any of the other 49 states, or in any of 135 other countries around the world. That's how many places you can travel to and still get service from factory-trained mechanics.

It has been a pleasure helping you pick out your new VW. We wish you many years and many miles of enjoyable driving.

Sincerely,

Murray Motors Inc.

III. Manufacturer Acknowledges Order — Customer Referred to Dealer

Dear Mrs. Myers:

Thank you very much for your order of April 7 for a 15 cu.ft. BLUESPOT Frostless Freezer.

We would like to send you the freezer, but as manufacturers we sell only through dealers and never supply appliances direct from the factory. May we therefore suggest that you visit one of the following dealers in your city:

Kendall Appliances Store, 411 Woodbury Ave.

Harper & Smith, Inc., 66 Union Street

You will receive courteous and prompt service at either of these stores, and we are sure that you will be satisfied with your BLUESPOT Frostless Freezer. The sealed refrigeration system is guaranteed for five years. All other parts carry a similar one-year guarantee.

Yours sincerely,

IV. Maker of Tweed Skirts Acknowledges Order from Private Customer—Cannot Promise Delivery Within the Time Desired

Dear Mrs. Grey,

Thank you for your order of 6th November. Much as we should like to help you, we are sorry to say that we cannot promise delivery by 23rd November.

At this time of the year we are exceptionally busy in all departments. As you know, we make everything individually and specially to order, which naturally takes time, and we normally require about six weeks for delivery.

We would rather tell you this now than disappoint you later and hope that you will instruct us to put your order in hand for delivery as soon as possible.

In the meantime we shall hold your order in our pending file and should be grateful if you would quote the reference AJ/CD/018 in your reply.

Yours sincerely,

V. Delivery

Execution of Orders—Invoices, Statements, Debit and Credit Notes

Execution of Orders

The seller executes buyer's order by delivering the goods according to the terms of the contract.

Before delivery can be made, the goods have to be carefully packed to ensure safe arrival. Adequate packing is of particular importance in the case of overseas shipments. The packing containers must be strong enough to withstand rough handling and the stresses of transport, but, on the other hand, they should be as light and compact as possible.

Invoices

Invoices or bills are usually rendered when the goods are delivered, but they may also be made out before or after delivery. Most invoices are prepared on printed forms with the firm's letterhead (invoice forms, US: billheads). A complete invoice contains the following details:

1. Name and address of buyer.

2. Date and number of invoice.

3. Date and number of order.

4. Quantity and description of the goods; marks, numbers, etc., of packages.

5. Unit price and extension; deductions, additional charges, etc.; total invoice amount.

6. Miscellaneous details, such as method of transport, terms of payment, etc.