- •Contents
- •Chapter 1
- •1. Business Letters in English
- •1.1. Who writes Business Letters?
- •1.1.2. Why write Business Letters?
- •1.2. Business Letter Vocabulary
- •1.3. Business Letter Formats
- •1.3.1. Formatting Business Letters
- •1.3.2. Formatting Envelopes for Business Letters
- •1.3.3. Formatting Business Memos
- •1.3.4. Formatting Business Email
- •1.4. Planning a Business Letter
- •1.4.1. Who am I writing this letter to?
- •1.4.2. Why am I writing this letter?
- •1.4.3. Are there specific details I need to include?
- •1.4.4. Do I require a response?
- •1.4.5. How can I organize my points logically?
- •1.5. Writing a Business Letter
- •1.5.1. Salutation
- •1.5.2. First paragraph
- •1.5.3. Second and third paragraphs
- •1.5.4. Final paragraph
- •1.5.5. Closing
- •1.5.6. Writing Tips
- •1.6. Proofreading a Business Letter
- •1.6.1. Checklist
- •1.7. Business Letters Samples Requesting Information
- •Sending Information
- •Price Change Notice
- •Chapter 2
- •2. Resumes, cVs and Covering Letters in English
- •A cv or resume
- •A covering letter
- •2.2.1. Content
- •2.2.2. Format
- •2.3. Your cv/Resume
- •2.3.1. Content
- •2.3.2. Format
- •2.3.2.1. Word-processed or hand-written?
- •2.3.2.2. How many pages?
- •2.3.2.3. What size paper?
- •2.3.2.4. What quality paper?
- •2.3.2.5. What sort of typeface?
- •2.3.3.1. Do this...
- •2.3.3.2. Don't do this...
- •2.3.4. Vocabulary
- •2.3.4.1. The Value of Simplicity and Clarity
- •2.3.4.2. The Power of Action Verbs
- •2.3.4.3. Power Words to Use
- •2.3.4.4. British and American English
- •Bonus tip: Solve your employer's (hidden) needs
- •2.4. Samples
- •Chapter 3
- •3. Meetings in English
- •3.1. Vocabulary
- •3.2. Preparing for a Meeting
- •3.2.1. Calling a Meeting
- •3.2.2. Writing an Agenda
- •3.2.3. Allocating roles
- •3.3. Opening a Meeting
- •3.3.1. Small Talk
- •3.3.2. Welcome
- •Introductions
- •3.3.3. Roll Call/Apologies
- •3.3.4. Objectives
- •3.4. Following the Agenda
- •3 .4.1. Taking the Minutes
- •3.4.2. Watching the Time
- •3.4.3. Regaining Focus
- •3.4.4. Voting
- •3.4.5. Comments and Feedback
- •3.5. Closing a Meeting
- •3.5.1. Wrapping Up
- •3.5.2. Reminders
- •3.5.3. Thank You' s and Congratulations
- •3.5.4. Follow Up
- •Chapter 4
- •4. Negotiations in English
- •4.1. The Art of Negotiating
- •4.2. Vocabulary
- •4.3. Preparing to Negotiate
- •4.4. Collaborative Negotiating
- •Collaborative Negotiating
- •Language to use to show understanding/agreement on a point:
- •Language to use for objection on a point or offer:
- •4.5. Coming to a Close or Settlement
- •4.5.1. Beware of last-minute strong-arm tactics.
- •4.5.2. Language to use in closing
- •4.5.3. Formalize the agreement/negotiation
- •Chapter 5
- •5. Presentations in English
- •5.1. Introduction
- •5.1.1. Preparation
- •5.1.8. Structure
- •5.1.9. Notes
- •5.1.10. Rehearsal
- •5.2. Equipment
- •5.3.2. Audience Rapport
- •5.3.3. Body Language
- •5.3.4. Cultural Considerations
- •5.3. Delivery
- •5.3.1.Nerves
- •5.3.5. Voice quality
- •5.3.6. Visual aids
- •5.3.7. Audience Reaction
- •5.4. Language
- •5.4.1. Simplicity and Clarity
- •5.4.2. Signposting
- •5.5. The Presentation
- •5.5.1. Introduction
- •5.5.2. Body
- •5.5.3. Conclusion
- •(Give recommendations if appropriate)
- •Thank your audience
- •Invite questions
- •5.5.4. Questions
- •5.6. Review
- •In this seminar, you have learned:
1.4.3. Are there specific details I need to include?
Gather any dates, addresses, names, prices, times or other information that you may need to include before you write your letter. Double check details rather than relying on your memory.
1.4.4. Do I require a response?
Many types of business letter require a response. Others are written in response to a letter that has been received. Before you start writing, determine whether or not you require an action or response from the recipient. Your request or requirement should be very clear. In some cases you may even need to provide a deadline for a response. If you do require a response, how should the recipient contact you? Indicate this information clearly as well. You may want to provide more than one option, such as an email address and a phone number.
1.4.5. How can I organize my points logically?
Think about how you would organize your thoughts if you were speaking rather than writing to the recipient. First you would introduce yourself. Second you would state your concern or reason for writing. After the main content of your letter you would include information on how you can be contacted. The end of the letter is also a place to express gratitude, wish good-luck, or offer sympathy. Here is an example outline:
RECIPIENT
REASON
SPECIFIC DETAILS
RESPONSE
ORGANIZATION
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