- •Contents
- •Chapter 1
- •1. Business Letters in English
- •1.1. Who writes Business Letters?
- •1.1.2. Why write Business Letters?
- •1.2. Business Letter Vocabulary
- •1.3. Business Letter Formats
- •1.3.1. Formatting Business Letters
- •1.3.2. Formatting Envelopes for Business Letters
- •1.3.3. Formatting Business Memos
- •1.3.4. Formatting Business Email
- •1.4. Planning a Business Letter
- •1.4.1. Who am I writing this letter to?
- •1.4.2. Why am I writing this letter?
- •1.4.3. Are there specific details I need to include?
- •1.4.4. Do I require a response?
- •1.4.5. How can I organize my points logically?
- •1.5. Writing a Business Letter
- •1.5.1. Salutation
- •1.5.2. First paragraph
- •1.5.3. Second and third paragraphs
- •1.5.4. Final paragraph
- •1.5.5. Closing
- •1.5.6. Writing Tips
- •1.6. Proofreading a Business Letter
- •1.6.1. Checklist
- •1.7. Business Letters Samples Requesting Information
- •Sending Information
- •Price Change Notice
- •Chapter 2
- •2. Resumes, cVs and Covering Letters in English
- •A cv or resume
- •A covering letter
- •2.2.1. Content
- •2.2.2. Format
- •2.3. Your cv/Resume
- •2.3.1. Content
- •2.3.2. Format
- •2.3.2.1. Word-processed or hand-written?
- •2.3.2.2. How many pages?
- •2.3.2.3. What size paper?
- •2.3.2.4. What quality paper?
- •2.3.2.5. What sort of typeface?
- •2.3.3.1. Do this...
- •2.3.3.2. Don't do this...
- •2.3.4. Vocabulary
- •2.3.4.1. The Value of Simplicity and Clarity
- •2.3.4.2. The Power of Action Verbs
- •2.3.4.3. Power Words to Use
- •2.3.4.4. British and American English
- •Bonus tip: Solve your employer's (hidden) needs
- •2.4. Samples
- •Chapter 3
- •3. Meetings in English
- •3.1. Vocabulary
- •3.2. Preparing for a Meeting
- •3.2.1. Calling a Meeting
- •3.2.2. Writing an Agenda
- •3.2.3. Allocating roles
- •3.3. Opening a Meeting
- •3.3.1. Small Talk
- •3.3.2. Welcome
- •Introductions
- •3.3.3. Roll Call/Apologies
- •3.3.4. Objectives
- •3.4. Following the Agenda
- •3 .4.1. Taking the Minutes
- •3.4.2. Watching the Time
- •3.4.3. Regaining Focus
- •3.4.4. Voting
- •3.4.5. Comments and Feedback
- •3.5. Closing a Meeting
- •3.5.1. Wrapping Up
- •3.5.2. Reminders
- •3.5.3. Thank You' s and Congratulations
- •3.5.4. Follow Up
- •Chapter 4
- •4. Negotiations in English
- •4.1. The Art of Negotiating
- •4.2. Vocabulary
- •4.3. Preparing to Negotiate
- •4.4. Collaborative Negotiating
- •Collaborative Negotiating
- •Language to use to show understanding/agreement on a point:
- •Language to use for objection on a point or offer:
- •4.5. Coming to a Close or Settlement
- •4.5.1. Beware of last-minute strong-arm tactics.
- •4.5.2. Language to use in closing
- •4.5.3. Formalize the agreement/negotiation
- •Chapter 5
- •5. Presentations in English
- •5.1. Introduction
- •5.1.1. Preparation
- •5.1.8. Structure
- •5.1.9. Notes
- •5.1.10. Rehearsal
- •5.2. Equipment
- •5.3.2. Audience Rapport
- •5.3.3. Body Language
- •5.3.4. Cultural Considerations
- •5.3. Delivery
- •5.3.1.Nerves
- •5.3.5. Voice quality
- •5.3.6. Visual aids
- •5.3.7. Audience Reaction
- •5.4. Language
- •5.4.1. Simplicity and Clarity
- •5.4.2. Signposting
- •5.5. The Presentation
- •5.5.1. Introduction
- •5.5.2. Body
- •5.5.3. Conclusion
- •(Give recommendations if appropriate)
- •Thank your audience
- •Invite questions
- •5.5.4. Questions
- •5.6. Review
- •In this seminar, you have learned:
1.7. Business Letters Samples Requesting Information
Dreamtime Movies Universal Ltd 54 Oxford Road, Skagnes SK3 4RG Tel: 0223 123 4567 Fax: 0223 765 4321 Email: info@dreamtimemovies.com.uk Date Lingua Services Galactic Ltd 69 Milk Street LONDON SW7 6AW Dear Sirs Translation Brochure I should be grateful if you would send us your brochure and price list about your translation services. We are currently developing our sales literature and web sites and are interested in translating these into five languages apart from English. I look forward to hearing from you. Yours faithfully Andrea Philips Andrea Philips Marketing Manager |
Sending Information
Lingua Services Galactic Ltd 69 Milk Street, LONDON SW7 6AW, UK Tel: +44 20 123 4567 Fax: +44 20 765 4321 Email: info@linguaservicesgalactic.com Date Ms Andrea Philips Dreamtime Movies Universal Ltd 54 Oxford Road Skagnes SK3 4RG Dear Ms Philips Translation Services & Fees Thank you for your letter of 22 January enquiring about our translation services. Lingua Services Galactic offer a full range of translation services to help you in the development of sales literature and web sites. I have pleasure in enclosing our latest brochures and price list from which you can see that our prices are highly competitive. I look forward to calling you in a few days. Yours sincerely James Brown James T Brown Sales Manager Enc: 3 |
Price Change Notice
Symphony of Sound 12 Main Street, Arrington, Tennessee, 37014 Tel: (615) 395-8765 November 21st, 20-- Alicia Hathoway 14 Sparks Rd Arrington, Tennessee, 37014 Dear Ms. Hathoway: Forthcoming Price Change Season tickets for this year's symphony are going on sale next month and we wanted you to be among the first to know. As you probably know, rental prices have skyrocketed throughout Tennessee this year. Due to our increase in rent at the Arrington Forum, we are finding it necessary to raise the price of our season tickets from $228 to $275. Single viewing tickets will also be subject to a price increase. We hope that you will consider purchasing season tickets for next year despite this change. The Arrington Symphony has been together for 23 years, and relies on season-ticket holders to fill 25% of the seating at each event. Without your support the Arrington Symphony could be forced into retirement before its 25th anniversary. We look forward to having you in our audience again next year. Yours truly, Colin Fairchild Colin Fairchild Promotional Director |
Pino's Pizzaria Viale Silvani 10, 2345 Bologna, Italy Tel:051 520799 November 30th, 20-- Joanne Montague Via Belmeloro 18 40123 Bologna Dear Ms Montague, As you are probably aware, the recent smoking ban has had a profound impact on our business. Our sales have dropped 40 percent in the last six months. Though we do not expect this to be a long-term concern for our business, we don't expect sales to return to normal until the summer when our patio opens for the tourist season. Due to the loss in business we regret to inform you that we are laying-off all of our hosts and hostesses for the winter and spring. With business being so slow our servers can handle the task of greeting and seating customers on their own. You are entitled to two week's severence pay, which will be paid in full on your next paycheck. Please come in for any scheduled shifts next week. Sincerely, Franco Bellini Franco Bellini Owner |