3 Виберіть одну з відповідей a, b, c чи d, яку ви вважаєте вірною за змістом.

1. Netiquette demands that _______.

a you can emphasize by having whole words in capital letters.

b. use a lot of exclamation marks to show your emotions

c. your name, position, address, phone number and e-mail address are at the bottom of each e-mail

d. you use emoticons such as :-) in formal emails

2. The most important part of the interview is _______.

a. first minute

b. answers to the "toughest" questions

c. final minute

d. the whole time

3. E-mails have many advantages: ______.

a they are fast (usually)

b. they are cheap

c. they are flexible, as you don't have to be at home (or at work) to receive them

d. secure

4. A Fax is different from a conventional business letter because _______.

a it is short

b. it is formal

c. it indicates number of pages

d. it is not a paper document

5. The key to writing good Emails is to be able to write good letters. That means you shouldn’t use _______.

a good spelling

b. a lot of emoticons such as :-)

c. good punctuation

d. good style

6. In a formal letter your last paragraph should not include _______.

a. requests

b. reasons for writing

c. reminders

d. notes on enclosures

7. The Facsimile transmitter has become one of the most commonly used business communication devices because _______.

a. It costs the same to send a fax as to make a telephone call

b. you can send exact copies of documents

c. you can fax documents to anywhere in the world

d. all of the above

8. A formal Memo doesn’t usually have _______.

a. a heading section

b. a date

c. a signature

d. a discussion section

9. You should send a Cover Letter _______.

a. only when an ad specifically requests it

b. every time you send out your resume

c. when you need to list your salary requirement

d. when you need to list references

10. A business letter _______.

a. should be written to identified audience

b. should be lengthy and pretentious

c. should begin with a small talk

d. should never contain reference that you wait for a responce

4 . Розташуйте частини поданого нижче ділового документу (а- l) у необхідній послідовності (1-12) за схемою.

a) Mr. Appleyard

Area Sales Manager

18 Feltwell Street

Sidney

Australia

b) Dear Mr. Appleyard,

c) Michael Briggs

d) Win Monk Co.,

302 Barr Street

Kangoon

Burma

5. We have had some difficulty in obtaining this order as the prices quoted by you exceed the limits given us by our customer. You will doubtless be aware of the growing competition in this market from Indian and Chinese products, all of which are of quite good quality and considerably cheaper than yours. The pleasing designs of your patterns finally decided our customer to place his order, but we think that you would find a general reduction in prices advisable if you wish to remain competitive.

f) Yours sincerely,

g) Please arrange for early shipment and draw on us at 2 months for the amount of your invoice, less our commission and charges as noted.

h) Purchasing Manager

i) 7^th July, 1997

j) I’m looking forward to hearing from you.

k) Michael Briggs

l) With reference to your quotation of May 21^st, we now have the pleasure of sending you our Indent No. 36 for various Tablecloths and Curtain material.