Text 3. Replies to Enquiries: Offers

A reply to an enquiry from a regular customer is normally fairly brief, and does not need to be more than polite and direct. Provided the supplier is in a position to meet his correspondent's requirements, his reply will generally:

a) thank the writer of the letter of enquiry;

b) supply all the information requested, and refer both to enclosures and to samples, catalogues and other items being sent by separate post;

c) provide additional information, not specially requested by the customer, so long as it is relevant;

d) conclude with one or two lines encouraging the customer to place orders and assuring him of good service.

Task 1. Read text 3 and render it.

Task 2. Listen to some suggestions of replies to enquiries.

Opening lines.

1. Many thanks for your enquiry of 3 April...

2. We thank you for your letter of 6 January, in which you enquire about...

3. We are pleased to have your enquiry about...

4. Replying to your enquiry of 2 June...

5. … we are pleased to inform you that...

6. … we have pleasure in confirming that we can ...

7. ... we can offer you immediately ...

8. In reply to your enquiry of 8 August we are enclosing...

9. … the brochures you requested, full range of samples, our revised price list.

Supplying all the information requested.

10. We are pleased to inform you...

11. We have pleasure in offering you the following goods ...

12.You will be interested (in) (to hear that) ...

13. You will find enclosed with this letter a sample of...

14. As a result of a favourable supply situation we are able to offer you ... for immediate delivery...

Providing additional information on prices and terms.

15.Our prices are quoted c.i.f. Hamburg / c.i.f. London.

16. Our prices include packing and carriage.

17. Freight and packing cases are included in the price.

Conditions and demands.

18. This is a special offer and cannot be repeated.

19. This offer is firm for 3 days subject to contract.

20. This offer must be withdrawn if not accepted within 7 days.

21. This article is in great demand.

Concluding sentences.

22. Our whole experience is at your service.

23. We hope you will make use of it.

24. It will be pleasure to give you an immediate reply.

25. We should appreciate the opportunity of showing you how efficiently we can serve you.

26. You may rely on us to give your requirements immediate attention.

27. An early reply would help us to help you.

28. Our services are at your disposal.

29. We look forward to the pleasure of serving you.

Task 3. Write your own reply to a letter of enquiry. Use the example.

Reply to Enquiry (Example)

Dear Sirs,

Replying to your enquiry of 25 January, this year, we have pleasure in confirming that we can offer you services in placing your client's advertisements in magazines published in France.

You will find enclosed with the letter the brochures with full information about the magazines you requested, a sample of one of the magazines and our revised price list.

We have to assure you that these magazines are in great demand among the people and the youth especially.

We look forward to the pleasure of serving you.

Yours faithfully.

Task 4. Read these replies to enquiries. Translate them into Ukrainian