- •Unit 1 people in tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •II. Respond:
- •The tourism manager
- •III. Make up your own dialogue on choosing a career in tourism. Texts
- •The tour operator
- •Comprehension questions
- •The travel agent
- •Comprehension questions
- •Comprehension questions
- •The tour guide
- •Comprehension questions
- •The animator
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (4 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense to be (сильный)
- •I. Make up interrogative and negative sentences:
- •III. Make up tail-questions:
- •1) Customers tip guides.
- •2) Customers don't tip guides.
- •IV. Make up special questions:
- •1) She is a knowledgeable tour guide.
- •2) She handles tour groups in high season because she is a guide.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The present continuous tense to work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is he speaking over the phone or to the general manager?
- •III. Make up tail-questions:
- •1) We are doing well in English.
- •2) We are not doing well in English.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VI. Translate from Russian into English:
- •То be going то
- •I. Transform the sentenced in the Present Continuous Tense
- •Into the sentences with to be soine to:
- •Il Translate from Russian into English:
- •Unit 2 tourist companies active vocabulary
- •Substitution driil
- •I. Practice:
- •Tour operators
- •Comprehension questions
- •Travel agencies
- •Comprehension questions
- •Tourist information offices
- •Comprehension questions
- •Tourist outlets
- •Comprehension questions
- •Free-lancers
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills there is…/there are…
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •Is there a timetable or a map on the wall?
- •III. Make up tail-questions:
- •1) There is a resort in their destination.
- •2) There isn't any resort in their destination.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 3 pages from the history of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •How it all started
- •Comprehension questions
- •Tourism in the 19th century
- •Comprehension questions
- •Thomas cook company
- •Comprehension questions
- •The world tourist organization
- •Comprehension questions
- •The outset of tourism in russia
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •To get (слабый неправильный)
- •I. Make up interrogative and negative sentences:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense to be (сильный)
- •To work (слабый правильный)
- •II. Make up alternative questions:
- •1) The travellers were pleased with the coach.
- •2) The travellers took a tour to Athens.
- •IV. Make up special questions:
- •1) The chief animator was on the stage during the whole contest last night.
- •2) The tourists spent their paid holidays at the health resort last season.
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •The past habitual tense used to
- •I used to travel a lot.
- •I. Translate from English into Russian:
- •II. Transform the Past Indefinite Tense into the Past Habitual Tense:
- •III. Translate from Russian into English:
- •Unit 4 types of tourism active vocabulary
- •Substitution driil
- •I. Practice:
- •Leisure tourism
- •Comprehension questions
- •Sports tourism
- •Comprehension questions
- •Business tourism
- •Comprehension questions
- •Incentive tourism
- •Comprehension questions
- •Familiarization tourism
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the future indefinite tense
- •To work
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •III. Make up tail-questions:
- •1) Tourism will grow faster.
- •2) Tourism will not grow faster.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 5 people in hospitality active vocabulary
- •Substitution driil
- •I. Practice:
- •The receptionist
- •Comprehension questions
- •The concierge
- •Comprehension questions
- •The hotel manager
- •Comprehension questions
- •The chef
- •Comprehension questions
- •The restaurant manager
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills modal verbs can, may, must, need, have to
- •Have to
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) The guide can speak German well.
- •2) The guide has to meet the travellers at the airport.
- •IV. Make up special questions:
- •1) The night manager must stay at the hotel at night.
- •2) Hotel guests have to fill in registration cards during the check-in.
- •V. Transform the sentences using the modal verb may and translate them into Russian:
- •1) Perhaps the hotel manager is at the reception desk now. - The hotel manager may be at the reception desk now.
- •VI. Transform the sentences using the modal verb must and translate them into Russian:
- •1) The hotel manager is probably at the reception desk now. - The hotel manager must be at the reception desk now.
- •2) Не will probably be back soon. - He must be back soon. Вероятно, он скоро вернется.
- •VII. Insert can, may, must, need, have to:
- •VIII. Translate from Russian into English:
- •Unit 6 hotel services active vocabulary
- •Substitution driil
- •I. Practice:
- •The front office
- •Comprehension questions
- •The bell service
- •Comprehension questions
- •The housekeeping
- •Comprehension questions
- •The telephone department
- •Comprehension questions
- •The security department
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the complex object
- •I want you to help me.
- •I. Translate from English into Russian:
- •II. Say what hotel guests expect, want, would like the hotel staff to do. Use the expressions:
- •III. Say what the guide, the room clerk, the maid saw, watched, noticed, heard a/the customer do. Use the expressions:
- •IV. Translate from Russian into English:
- •Unit 7 restaurant services active vocabulary
- •Substitution driil
- •I. Practice:
- •Types of restaurants
- •Comprehension questions
- •The food and beverage department
- •Comprehension questions
- •The food and beverage staff
- •Comprehension questions
- •The catering department
- •Comprehension questions
- •The banqueting services
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •III. Group the following terms according to the titles in the table (6 terms in each group):
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present perfect tense to develop (правильный)
- •To grow (неправильный)
- •I. Make up interrogative and negative sentences:
- •II. Make up alternative questions:
- •1) He has chosen a full English breakfast.
- •2) The kitchen helpers have peeled the vegetables.
- •III. Make up tail-questions:
- •1. You have been to the Rules restaurant.
- •2. You haven't been to the Rules restaurant.
- •IV. Make up special questions:
- •V. Open the brackets:
- •VII. Translate from Russian into English:
- •Unit 8 types of hotels active vocabulary
- •Substitution driil
- •I. Practice:
- •The inexpensive hotel
- •Comprehension questions
- •The moderate hotel
- •The expensive hotel
- •Comprehension questions
- •The deluxe hotel
- •Comprehension questions
- •The superdeluxe hotel
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the present indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •I. Translate from English into Russian:
- •1) В этой гостинице предлагается обслуживание в номере.
- •2) В этой гостинице предлагают обслуживание в номере.
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Present Indefinite Active or the Present Indefinite Passive:
- •VI. Translate from Russian into English:
- •Unit 9 methods of payment active vocabulary
- •Substitution driil
- •I. Practice:
- •Comprehension questions
- •Traveller's cheques
- •Comprehension questions
- •Personal cheques
- •Comprehension questions
- •Eurocheques
- •Comprehension questions
- •Credit cards and charge cards
- •Comprehension questions
- •Active vocabulary
- •Vocabulary drill
- •I. Match up:
- •II. Cross out one odd term in each line:
- •IV. Match the terms with the definitions:
- •V. Pick out the right definition:
- •VI. Fill in the blanks:
- •Grammar drills the past indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Past Indefinite Active or the Past Indefinite Passive:
- •VI. Translate from Russian into English:
- •The future indefinite tense passive to ask (правильный)
- •To show (неправильный)
- •II. Make up interrogative and negative sentences:
- •III. Make up special questions:
- •IV. Open the brackets and translate into Russian:
- •V. Open the brackets and use the Future Indefinite Active or the Future Indefinite Passive:
- •VI. Translate from Russian into English:
Comprehension questions
1. What kind of companies are tourist information offices?
2. Where are tourist information offices located?
3. What kind of advice do tourist information office clerks give?
4. What do tourist information office clerks do? What sort of information do they give?
5. Why do tourist information office clerks fluently speak foreign languages?
6. What kind of manuals for travellers are there in tourist information offices?
Tourist outlets
Many large travel companies have got a lot of outlets within a city, a region, a country or throughout the world. An outlet is a point of sales of a company. There are outlets of travel agencies, airlines, car hire companies, coaching and cruising companies.
There are travel agency outlets in hotels, airport, terminals, railway stations, big department stores, at large factories and plants, and in office sites.
If a travel company has got an outlet at a factory or in an office building, it means that it serves employees of those companies. Such an outlet provides the same services as other outlets and the head office of the travel company. It means that offers and prices are the same in all outlets.
There is usually just one travel clerk at a sales outlet. He or she does all the work. He or she answers phone calls, meets customers in person, works on the computer, does paperwork. This clerk makes bookings, issues and sells tickets, collects money and gives receipts. Of course, the clerk keeps in touch with the head office and knows all the up-to-date information on tours and tickets.
Comprehension questions
1. What is an outlet?
2. What sort of tourist outlets are there?
3. Where are travel agency outlets located?
4. What kind of customers does a travel agency outlet at a factory or in an office building services?
5. What does it mean that all travel agency outlets provide the same services?
6. How many clerks are there normally at a sales outlet?
7. What does a tourist outlet clerk do?
8. How does an outlet clerk get to know all the up-to-date information?
Free-lancers
There are people in tourism who work for themselves. They are called free-lancers. They don't work full-time for any tourist company. They work part-time or in high season only. They don't work in low and off-season.
Among free-lancers there are guides, guides-interpreters, escorts, animators, travel writers. Tourist companies employ them for seasonal work. Cruising companies, resort hotels and holiday centres employ animators for summer high season. Travel agencies which deal with in-coming tourism employ guides, guides-interpreters, escorts. Travel writers offer their articles to magazines and newspapers when they wish to. Often magazines order special articles on tourist subjects from travel writers.
Free-lancers are registered. It means that, on the one hand they have got licences. Licences prove their qualifications and give them permission to work. On the other hand, if they are registered, they pay taxes.
Freelancers are, as a rule, members of professional associations.
In high season free-lancers earn a lot of money. In low and off-season they don't earn any money at all or do some other job. Teachers work as freelance guides. Students work as escorts. Actors work as animators. Travel writers are often permanent free-lancers.