Appendix 1. A letter of complaint
International Business School, Russia
32 Mir Ave., Moscow 010233, Russia
Tel. (095) 219-3204 Telefax: (095) 219-3210
E-mail: christiane@ibs.com.ru
Mrs. Amanda Pitt
C/o Euro Media Russia Ltd.
P.O. Box 229
01023 Moscow
Russia
October 15th 2012
Dear Madam,
Last month I ordered your advertising manager Diana Richardson four color advertisements for our School to be published in your magazine. It should have been in a box, with our logo and five lines of the text. I have paid $350 for that service. Yesterday I received this week’s issue of “What’s on” and saw that the ad is without a logo and black and white.
I hope this mistake will be eliminated in the next issues of your magazine, and I believe my letter has not disappointed you.
I have always appreciated your cooperation which, I hope, will last for many years more.
Faithfully yours,
Christiane Degerhardt
Headmaster
A letter of invitation
International Business School, Russia
32 Mir Ave., Moscow 010233, Russia
Tel. (095) 219-3204 Telefax: (095) 219-3210
E-mail: christiane@ibs.com.ru
Dr. Barbara Phillips
University of Farmington
Farmington, OH 55555
September 15th 2012
Dear Dr. Phillips,
I am very pleased to announce that the project that you presented to the annual award committee has been selected as this year’s winner. Congratulations to you for your hard work and for the innovative approach that you took throughout this project.
In the meantime we are inviting you to participate in our forthcoming conference devoted to the global economic problems to be held October 7 – 10 in our International Business School. The enclosed brochure will give details on papers, speakers, and deadlines for abstracts.
We look forward to your acceptance.
Very truly yours,
Christiane Degerhardt
Headmaster
A letter of request
268 Sacramento street, San Francisco, CA 92115
Tel. (415) 346-2875 Telex 153280417
Sales Dept.
Electronics AG
420 High St.
Chicago IL
February 11, 2012
Dear Sirs,
We are a large record store in the centre of San Francisco and would like to know more about the CDs and DVDs you advertised in the last edition of “Hi-Fi News”.
We would like to know whether the CDs and DVDs are leading brand names, or made by independent companies. It would be helpful if you could send us some samples, and if they are of the brand we require, we will place a substantial order with you. We would also like to know if you are offering any trade discounts.
We await your reply with great interest.
Faithfully yours,
Steve Mathew
Purchase Manager
A letter of acknowledgement
Horizons Books, Inc.
55 Canal Street
Chicago, IL 44444
Central Library
Green River, MA 11111
September 15th 2012
Attention: Orders Dept.
We gratefully acknowledge receipt of your order for one copy of World Problems, by John Doe, Universal Press, 1987, which you sent us on September 1, 2012 with a check for $25.00 (twenty-five dollars) enclosed for cost and shipping.
Unfortunately, we are unable to deliver this item. We will be able to send you this item by October 1, 2012 at the earliest. We can assure you of careful execution of your order. Kindly inform us if this late delivery is acceptable.
We are certain that with the proper execution of your order our companies will enter into a mutually prosperous business relationship.
Faithfully yours,
Grace R. Ames,
Purchase Manager