Increasing employees' hourly pay rate

1. Stress has been defined as the reaction of the human organism to a threatening situation.

True

2. Unions view stress as the result of excessive demands, poor supervision, or conflicting demands.

True

3. Industrial stress involves the physical state resulting from a perceived difference between the level of occupational demand and a person’s ability to cope with this demand.

False

4. A poll for Northwestern National Life Insurance Company showed an epidemic of industrial stress.

True

5. The study showed that stress may lead to increased productivity.

False

6. The human response to industrial stress may be likened to that of a rubber band being stretched.

True

7. Psychosocial questionnaires evaluate workers’ productivity on the job.

False

8. Shift work can require some employees to work when the majority of people are resting.

True

9. All sources of stress on the job can be eliminated, if precautions are taken.

False

10. One of the most important factors with stress is learning to recognize its symptoms and taking the symptoms seriously.

True

Chapter 12

1. Demonstration is the process in which the instructor:

Shows students how to perform specific skills or task

2. Learners retain most from which type of instruction?

Doing

3. In order to know if training has improved performance, what do health and safety professionals need to know?

All of the above

4. Illiteracy in the workplace will result in:

Difficulty in filling high-skill jobs

5. Select the agency where an Advance Safety Certificate may be earned by health and safety professionals.

National Safety Council

1. Workers who have not been trained how to perform their jobs safely are more likely to have accidents.

True

2. The Occupational Safety and Health Act of 1970 mandates that employers provide health and safety training.

True

3. OSHA and the Secretary of Labor are not responsible for health and safety training.

False

4. Labor unions have been very aggressive in the development of health and safety training programs.

True

5. Specific regulations have been established by OSHA that delineate safety and health training requirements by type of industry.

True

6. The four-step teaching method is a new approach to conducting training.

False

7. The trainer should be knowledgeable about the fundamental principles of learning.

True

8. The four-step teaching method involves preparation, presentation, application, and evaluation.

True

9. Lesson plans are an important part of the planning step.

True

10. The lecture/discussion method of teaching may be used in any situation.

False

Chapter 13

1. Which of the following defines workplace violence?

Violent acts, behavior, or threats that occur in the workplace

2. High-risk occupations in terms of workplace violence are:

All of the above

3. How many individuals are direct victims of some form of violent crime in the workplace every year?