Intentions

Time remaining

Reseating of passengers

Special instructions

«SAFETY POSITION» /BRACING POSITION/ BRACE! BRACE!/BRACE FOR IMPACT!

«ATTENTION CREW: ON STATION»

«PASSENGER EVACUATION, KEEP CLOSED …… EXIT(S)»

«CANCEL ALERT»

«CONTROLLED DISEMBARKATION,

USING : EXIT(S)… WITH SLIDES/ WITH AIRSTAIRS»

Ex.7 (Listening 3.6) Practice saying these sentences in a caring and attentive way. Listen and repeat. Try to copy the intonation you hear.

- Hello, madam, are you feeling better now?

- Can I help you, sir?

- Did you call, sir?

- Hello there, is everything all right?

- No problem, madam.

- I do apologize. I’ll get it immediately.

- You’re quite right, sir.

- Yes, that’s fine. Go ahead.

Ex.8 Read and translate.

Airline accidents are very rear and fatal accidents even more so. In 2010 the Polish President and many top public figures died when their jet crashed en route to a war memorial service in Russia. This was one of the more notable crashes in recent time, along with the Concorde crash in 2000 in Paris. In both these accidents there were no survivors and there is nothing that the cabin crew could have done to avert disaster. Cabin crew were, however, able to play an important part in an incident involving US Airways flight 1549 in February 2009. You are going to read a newspaper article about this incident.

«Unbelievable, but true….

US Airways Flight 1549 lost both engines following a massive bird-strike three and a half minutes after take-off and made an emergency landing in the Hudson River yesterday in the afternoon. There were 150 passengers and five crew members, including the captain, first officer and three flight attendants on board. All 155 survived.

The plane ditched exactly at 15.31, less then 7 minutes after take-off. Four minutes later all the passengers and crew had been evacuated on to the wings of the floating aircraft or onto the slightly inflated slides. They were taken to safety to Hudson River ferries. Before leaving the aircraft himself, the captain made one last check inside to see that no one was left behind. There were no serious injuries.

Many are calling this a miracle. However, aviation authorities are saying that the real reason for the success of the landing and evacuation was the first class training of the pilot and cabin crew. They knew what to do and did it superbly.»

Ex.9 Read and translate.

Ted: Ladies and gentlemen, the captain switched on the “Fasten Seat Belts” sign. Please, return immediately to your seats and fasten your seatbelts. Due to air turbulence, all in-flight service is stopped and will be resumed as soon as possible.

Leila: Hemal, can you bring the meal trolley back to the galley as quickly as possible and get it stowed away securely?

Hemal: Yes… but those people in row 20 haven’t sat down yet…

Leila: What are they doing still standing around? OK, I’ll deal with that….Excuse me, could you sit down and fasten your seat belts, please?

Man: This lady’s been hurt. She’s bleeding.

Leila: What’s happened?....Hello….Are you all right? Can you hear me?

Man: The overhead bin flew open with the turbulence and a laptop fell onto her face! I think she’s unconscious.

Leila: OK, thank you for letting me know. I’ll deal with the lady now, sir. Please, take your seat and tighten your seat belt.(calls out for colleague, Hemal) Hemal – I need some help. Get the first aid kit immediately.

Hemal: OK. (pause – takes the trolley back to galley and talks to another cabin attendant) Sophie, can you secure my trolley for me, please, and call Ted to inform him that we have a passenger with a head injury in Zone D, and that Leila is dealing with it.

UNIT 5

Ex.1 Translate into English.

1.Могу я Вам помочь с коляской?

2. Позвольте мне поместить Вашу коляску в гардеробе для Вашего удобства.

3.Позвольте мне сложить Вашу коляску. Вы можете разместить её в гардеробе. Оставлять коляску здесь запрещено.

4. На время взлёта (посадки) возьмите Вашего ребенка на руки, но не пристёгивайте его.

5. Люлька предназначена для детей в возрасте до одного года.

6. Мы принесем Вам люльку после набора высоты.

7. Люлька должна быть сложена на время снижения и посадки.

8. Позвольте мне подогреть молоко для Вашего ребёнка.

9. К сожалению, у нас нет специального детского питания, но я могу предложить Вам молоко и фрукты.

10. Когда Вы предпочли бы получить детское питание?

11. Туалет с пеленальным столиком расположен в хвостовой части самолета.

12. Где документы на несопровождаемого ребёнка?

14. На борту находится ребёнок без сопровождения. Вот его документы.

15. Наша развлекательная программа включает в себя немного музыкальных программ и фильмов.

16. Вы можете регулировать громкость с помощью кнопок плюс/минус, которые расположены в подлокотнике Вашего сидения.

17. Звук к фильму находится на каналах 1 и 2.

18. Вы можете выбрать программы на каналах 3-10.

19.К сожалению видео-система не работает.

20. Мы будем раздавать Вам наушники через несколько минут.

21. Сейчас я принесу Вам наушники.

22. Позвольте мне взять Ваши наушники.

23. Беспроводное интернет подключение не бесплатно.

24. Не могли бы Вы убрать индивидуальный монитор?

Ex.2 What would you say in the following situations if you see such problems before take-off (after passenger briefing)? Say what to do and explain why.

- mobile phone is on

- window blind is closed

- bag is in the aisle/near the emergency exit

- seatback is not upright

- tray-table is opened

- passenger stood up

- inappropriate passenger is near the wing exit

Ex.3 Read and translate.

SOME HELPFUL ADVICE

How can we create the right atmosphere with passengers? There are many ways. Show the passenger a nice warm smile. The passenger must know you, believe you, like you. Your voice and manner of speech should express friendly feelings and a helpful attitude. The passenger ought to understand you easily without asking you to repeat. Don’t talk too rapid or too slow. Check yourself every moment. Be polite.

Offer your assistance whenever you can. Little things make our passengers feel they are in good hands. Use the passenger’s name in your conversation, always walk to the left of your passenger. Try to find a solution to the passenger’s problems or wishes. Don’t promise anything you can not do. If you give a promise, don’t forget to keep your promise.

Keep yourself neat. Take special care of your uniform. Your hair, hands and nails must be well-groomed. Check that all catering stores are aboard. Check the heating and ventilating system of the aircraft that the passengers do not get cold or overheated.

After all the passengers are aboard and before the aircraft begins taxiing you must check that all the doors are properly shut. Check that all the passenger are seated in accordance with your information.

Above all you must remain calm and cheerful in any difficulties and be able to calm nervous passengers. Only detailed preparations for every trip will make you an expert in your field.

Ex.4 (Listening 3.7) Listen to the beginning of the service on a long-haul flight. You will hear four short conversations. Answer the questions.

Conversation 1

1.What does the passenger want to know?

2. How long is the flight?

Conversation 2

1. When will the meal be served?

2. What is the problem with the passenger’s children?

Conversation 3

1. What does the passenger ask for?

2. Which channels are the films on?

Conversation 4

1. What does the passenger ask for?

2. Why does the CA put on the call light?

SAFETY POSITION/ BRACING POSITION/ BRACE!BRACE!/BRACE FOR IMPACT

Short distance between chairs:

- Fasten seatbelts

- Push the seatback in front of you forward

- Place your crossed arms on it

- Place your forehead firmly against your arms

- Knees together, feet apart

Long distance between chairs:

- Fasten seatbelts

- Push the seatback in front of you forward

- Place your head on your knees

- Cross your arms under your knees and hold tightly

- Knees together, feet apart

For a baby/ a child under 2 years old:

- Fasten seatbelt, but do not fasten your baby

- Lay the baby across the lap, the head to the window

- Support the baby’s head with one arm

- Lean forward over the baby

- Protect your head with the other arm

For a pregnant woman/ a stout passenger:

- Fasten seatbelt under your belly

- Push the seatback in front of you forward

- Lean down as far as possible

- Cross your arms on your knees

- Hold onto your clothes firmly

- Knees together, feet apart

Ex.5 Read and translate.

SAFETY INSTRUCTION CARD FOR EXIT ROW SEATS

Civil aviation regulations require all passengers seated at the emergency exits be given safety briefing on exit procedures before take-off.

Sitting in an exit row seat requires you to assist the cabin crew in case of an emergency. You must be able to perform the following instructions:

1.Recognize the emergency exit opening mechanism

2.Follow oral commands and hand signals given by a crew member

Please contact CA for re-seating if you:

1.Are less then 15 years old or not able to perform responsibility

2.Are not physically fit

3.Do not wish to perform these functions

Now, identify the nearest exit that you will be responsible for. Read the safety instruction card and be ready for an emergency. If you have any questions, do not hesitate to call on the cabin crew.

Reporting check-list problems

The pressure of the slide is low The pressure of the door opening mechanism is low The seal is damaged ...is missing ...is broken ...is out of order ...is discharged/is not rechargeable The indicator is not on/flashing Other problems(inops) ...is leaking ...is out of date/expired ...needs refilling ..needs fixing/repairing/mending ...needs checking ...needs replacing

...is torn Used during the flight ...does not function ...is loose ...does not lock ...is dirty Work plate Fastener/unit fastener Flap Seat cover Glass drawer Forward Attendant Panel Additional Attendant Panel Reset Call-reset Attendant Indication Panel Area Call Panel

Ex.6 What would you say in the following situations?

- passengers are slow in the entrance

- very heavy/bulky luggage

- passenger has lost his boarding pass

- passenger with a child/baby

- blind passenger

- nervous passenger/first time flier

- drunk passenger

- passenger with a heavy overcoat/fur coat

- first class passenger

UNIT 6

Ex.1 Read the captain’s announcement.

Ladies and gentlemen, this is your captain in speaking. We have a technical problem and for everyone’s safety we have decided to land in the next 20 minutes at the nearest airport. The landing should be perfectly normal, but for safety reasons we will evacuate using the slides. The cabin crew will now give you full instructions and prepare you for the landing. Please listen carefully to their instructions. Thank you.

What do you think will happen after the captain’s announcement? And what will not happen?

The cabin crew will:

- secure everything in the galleys

- continue the food and drinks service

- help the passengers to get their bags from the overhead bins to collect precious items

- begin to go through the cabin, saying “fasten seat belts”

- make sure the toilets are empty

- collect the headsets

- make sure everyone returns to their seats immediately

- wait for instructions

- point out the emergency exits

Weather conditions Visibility (poor/good/zero) Fine/nice/lovely Temperature (outside/inside) Bright/clear Wind (Head/back=tail/cross/gusty) Sunny Breeze Hot Hurricane Warm Gale/storm Dry Rain Stuffy Heavy rain/shower/downpour Changeable Drizzle Bad/nasty/terrible/dreadful Snow Dull Hale Cloudy Snowstorm Foggy Blizzard Frosty Icing Bumpy Glazed ice Cool Lightning (flash) Wet/moist/raw Thunder Cold/chilly Thunderstorm Rainy (Thick=dense) Fog Dangerous for flight Clouds Slippery Continuous clouds Weather forecast Turbulence Pressure (air/high/low) to divert

Ex.2 Read and translate.

THE WEATHER AND FLYING CONDITIONS

The flying conditions are greatly influenced by the weather. The weather is different all the year round. What is the weather like in spring? In early spring the weather remains rather cold. In April the weather is often changeable. The sky is cloudy and it often rains. We have a lot of thunderstorms in May and in June. The sky is covered with clouds. Thunder is heard, lightning is visible. Thunderstorms are very dangerous for flights. In stormy weather conditions there is a heavy turbulence in flight. We say the flight is bumpy. The thunderstorm is sometimes so severe that the flight may be cancelled. In this case we say “The flight is delayed due to the weather”.

In summer the weather is usually hot. The sun comes up in the east very early and goes down in the west very late. The days are long. In autumn the days get shorter and nights longer. It often rains hard, sometimes drizzles. The weather is often foggy. The wind blows from the north. Heavy ice is often formed on the wings of the plane. The runways are wet and slippery. The landing conditions are bad. The airport is closed. The nearer the winter, the colder the days. It often snows heavily. The ground is covered with white snow. The temperature is -25C (twenty-five degrees Centigrade below zero). We are having a severe frost. There is much snow during heavy snowstorms. The pilot must be careful while landing and taking off.

Pilots need the information about weather conditions for the route of flight and at the destination aerodrome. At every airport there is a meteorological station which is equipped with special instruments recording all changes in the atmosphere. They indicate air pressure and temperature, record wind speed and direction, the movements of clouds. It is indicated on special weather charts. It is made every 30 minutes and every 15 minutes if the weather suddenly gets worse or better.

Preparing for the flight the pilot is to get the latest weather information and weather forecasts for the planned route and at the point of destination and the alternates.

20-30 minutes before entering the aerodrome area the controller gives the pilot full information about the terminal weather. Before descent the pilot requests the actual weather and aerodrome conditions for the airport he is going to land. It is considered that the landing of an aircraft is probably the most difficult operation which a pilot has to perform. It is known that fog, rain and clouds often affect the aircraft operation or, in other words, to allow an aircraft to land under low or zero visibility.