If a passenger is afraid to fly or is a first-time flier, you may calm him down, saying the following:

"Don't worry, our aircraft is safe, well-equipped and reliable. Our captain is experienced and professional. If you have any problems or wishes, don't hesitate, call me anytime."

Height/altitude Speed Length of the route World Country City/town Capital Peninsula Island Mountain

Hill Desert Ocean (Arctic, Pacific, Atlantic, Indian) River Lake Sea Frontier Equator Gulf/bay North/East/South/West

Ex.3 Rearrange the letters to match the definitions.

icgni an invisible slippery surface that can form on the runway in cold weather

bpumy (used about a flight) uncomfortable because of bad weather

dehnrtu the loud noise that you sometimes hear in the sky during a storm

zdeirlz very light rain

osrtf a thin white layer of powdery ice that forms on things outside when the

weather is very cold

aegl a very strong wind

gghiilnnt the bright flashes of light that you see in the sky during a storm

yeilprps it is difficult to move on because it is smooth or wet

Ex.4 Translate into English.

1.Скорость ветра составляет 5 метров в секунду.

2.Идёт дождь.

3.Идёт снег.

4.Гроза закончилась.

5.Небо ясное.

6.Небо покрыто облаками.

7.Температура за бортом составляет минус 50 градусов.

8.Взлётная полоса мокрая/скользкая/покрыта льдом.

9.Рейс задерживается из-за погодных условий.

10.Мы летим в условиях плохой погоды.

11.Какая погода в Москве?

12.Температура на борту составляет плюс 22 градуса.

13. Температура в месте прибытия составляет плюс 10 градусов.

14. Время полёта составляет 4 часа, скорость 800 км/ч, высота 10 000 метров.

15. Мы рассчитываем прибыть в аэропорт Шереметьево города Москвы вовремя.

16. Мы прибываем с опозданием/с опережением.

17. Оставшееся время в полёте составляет 3 часа.

18. Мы не ожидаем турбулентность.

19. Мы ожидаем лёгкую/сильную турбулентность.

20. Разница во времени между Москвой и Самарой составляет плюс 2 часа.

21. К сожалению мы вынуждены поменять план полета по техническим причинам.

23. Мы заходим на второй круг вокруг аэропорта.

24. Мы ожидаем разрешение на посадку.

25. Условия полета благоприятные.

WOULD LIKE часто употребляется в значении want, особенно в вежливых просьбах и предложениях.

Would you like to change seats?

Would you like a cup of tea?

Ex.5 Use a more polite way: Take your seat. – Would you take your seat, please?

1. Go up the steps.

2. Take any vacant seats.

3. Put your hand luggage under the seat in front of you.

4. Put your light items to the overhead bin.

5. Keep your briefcase on the floor under your seat.

6. Fasten your seat belts.

7. Do not smoke.

8. Change seats with this lady.

9. Take a window seat.

10. Use a baby-cot for your baby.

11. Show me your boarding card.

12. Put your baby into the cradle.

Ex.6 Practice your own dialogues between the CA and the passengers having some problems:

1. A passenger wants to locate his seat;

2. A passenger is sitting in the wrong seat;

3. A passenger would like to seat by the window;

4. A passenger sitting in the first class, has an economy class card;

5. Two passengers are arguing over the same seats;

6. A young mother asks you to help her with her baby;

Ex.7 Match a line in A with a line in B.

A 1.A man says he has never flown before. 2.A passenger drops her bag at the top of the steps and the contents fall out. 3.A young mother asks about feeding her baby. 4.A passenger lights a cigarette as he walks up the steps. 5.A young woman is crying as she enters the cabin. 6.A passenger requests reassurance about the flight and destination. 7.A passenger wants to know where to sit. 8.A female passenger smiles but says nothing on entering the cabin. 9.A passenger seems nervous and asks how smooth the flight will be. 10.A passenger asks about the duration of the flight.

B 1.Don't worry, madam. Let me help you. 2.Let me see, 27C. Right here and you'll find it at the end on the left. 3.Flight time is about 6 hours. 4.Yes, this is the flight to Frankfurt. 5.Don't worry, sir. I'm sure you'll have an enjoyable flight. 6.Good morning, madam! Welcome on board! 7.The flight conditions reported as favorable. 8.You'll have a special seat allocated to make feeding easier. Your CA will be with you after take-off. 9.Is there anything I can do to help you, madam? 10.Excuse me, extinguish this cigarette immediately!

Breakfast/lunch/dinner Dessert Snack/appetizer/starter Garnish/side dish Soup/broth Sour cream Cottage cheese, dumplings Yoghurt Cheese(processed/hard/soft/Emmental/ Swiss) Egg(soft boiled egg/hard boiled egg; the white/yolk) Fried eggs Scrambled eggs Omelette Vegetable oil Olive oil Butter Ketchup Mayonnaise Mustard Sauce/dressing/seasoning Vinegar Salt, pepper

Horseradish Spicy Salty, sweet Bitter Sour Piquant Rice, buckwheat Pasta/macaronis/noodles/spaghetti Mushrooms Roll (white, poppy-seed, caraway seed, bran, sesame, muffin, croissant, Danish, cinnamon) Bread (rye, white, brown, fresh, stale) Pancake Sippets Confectionary Sweets (with cream filling) Chocolate bar Pastry/cake Sponge cake Flaky cake Chocolate sweets/Assorted chocolates Cracker Biscuits/cookie Waffles Jam Sugar/lump of sugar Sugar substitute Ice cream Canned fruit to taste Tasty/delicious/tasteless Tray/serving tray

Ex.8 Listening (13) Listen to the conversations and write them down.

Ex.9 In all emergencies, the cabin crew must give clear instructions, calm the passengers and act quickly. Work with a partner. During an emergency situation, what would you say to these people? Choose from the sentences below. There may be several possible answers.

1. a worried passenger whose wife has just fainted

2. a pregnant woman experiencing contractions

3. a young boy running in the aisle to the toilet

4. a panic hyper-ventilating passenger

5. a noise group who are not taking the emergency instructions seriously

6. a mother whose child is sick and vomiting

7. a woman with headphones who is listening to music

• Please keep quiet

• Don’t worry, you will be fine

• Listen, stop

• Do not be upset. We will take care of her.

• Keep quiet please – you are disturbing others.

• Don’t shout. Speak normally.

• Breathe slowly and deeply.

• Calm down now, please.

• That’s enough. Control yourself.

• Try to relax. I will stay with you.

• Listen carefully, please, these instructions are for you.

• Wait until we land.

CHML child meal DBML diabetic meal FPML fresh fruit platter HNML hindu meal LCML low calorie meal LFML low cholesterol meal/low fat meal LPML low protein meal LSML low salt/sodium meal MOML moslem meal SFML seafood meal SPML special medical meal

VGML vegeterian/non-diary meal VLML vegetarian lacto ovo meal KSML kosher meal BBML infant/baby meal AVML asian vegeterian meal BLML bland meal GFML gluten free meal HFML high fiber meal NSML no salt added meal ORML oriental meal PRML low purin meal RVML raw vegetarian meal

UNIT 7

Cup/glass/wine glass/champagne glass Tumbler Pint glass Plate Saucer Table ware/flatware/cutlery Fork (dessert) Knife Spoon (tea/dessert/soup) Pie server Cocktail straw Corkscrew (Can) opener Nippers/tongs Tin/can Bottle (plastic/glass) One litre bottle/half litre bottle Jug/jag Sauceboat Salt cellar Sugar bowl Pepper pot Toothpick Hot towel Napkin/tissue Linen Casserole dish Pre-set tray/lunchbox Fish/seafood Caviar Sturgeon Salmon Tuna Perch Pike-perch

(Salted) herring Crab (meat) Shrimps/prawns Mussels Squid Oysters Octopus Lobster Meat Poultry Chicken (breast) Duck Turkey Beef Veal Pork Mutton Lamb Goose Rabbit Liver (Pork) chop Beefsteak/roast beef(welldone/overdone /underdone) Sausages Sausage (boiled/smoked) Ham Cold boiled pork Carbonade (Cold) tongue Pate/paste Goulash

CA: Would you like beef or chicken, sir? Or the vegetarian option, the lasagne?

Man: Beef, please.

CA: Here we are. What would you like to drink?

Man: A glass of red wine, please.

CA: OK.

Man: Is it French?

CA: No, it’s a South African wine – it’s very nice. Would you like to try it?

Man: Yes, thanks.

CA: And you, madam, would you like beef, chicken or the lasagne?

Woman: Oh, have you got any fish?

CA: No, I’m sorry. Our choices are beef, chicken or vegetable lasagne today.

Woman: Is the chicken very spicy?

CA: No, it’s just mildly spiced. It’s not like a curry – would you like to try it?

Woman: Good, I’ll take the chicken. Could I have a glass of water, too?

CA: Certainly, madam. Would you like still or sparkling?

Woman: Still, please.

CA: There you are. Enjoy your meal, please.

Ex.1 Read and translate in English.

1.Что бы Вы предпочли?

2.Что бы Вы порекомендовали?

3. Вы голодны?

4. Вы бы хотели что-нибудь ещё?

5. Что сегодня в меню?

6. Я принесу Вам сейчас меню.

7. Пожалуйста, вернитесь на своё место и приготовьте столик.

8. Вкусы отличаются.

9. К сожалению, у нас нет специального детского питания, но я могу предложить Вам молоко и фрукты.

10. Сегодня у нас цыплёнок с пюре, а также сёмга с рисом.

11. Сегодня у нас рыбные котлеты с тушёными овощами и говядина с гречкой.

12. Что бы Вы предпочли на гарнир?

13. Какую закуску Вы бы предпочли: мясную или рыбную?

16. Позвольте мне поменять Вашу льняную салфетку.

17.Извините, но цыплёнок закончился. У нас осталась только говядина.

18. Извините, но сегодня у нас нет блюд из свинины.

19. К сожалению, это всё что у нас есть.

20. Вместо этого я могу предложить Вам цыплёнка.

21. Я могу предложить Вам говядину вместо цыплёнка.

22. Позвольте мне взять Ваш поднос.

23. Позвольте мне пройти.

24. Поставьте спинку кресла вертикально для комфорта пассажиров сзади.

25. Будьте осторожны, горячо!

26. Пожалуйста, передайте поднос пассажиру у окна.

27. Извините, но мы получаем готовое питание.

28. Вы заказывали специальное питание заранее?

29. В нашей компании специальное питание следует заказывать за 8 часов до рейса.

30. Я уверена, что мы найдем что-нибудь для Вас.

31. Вы закончили свой завтрак?

Vegetables Vegetable salad = green salad Vegetable ragout Potatoes (boiled/fried/mashed/French fries) Carrot Cabbage Cauliflower Broccoli Brussel sprouts Asparagas Spinach Marrow/zucchini Aurbergine/eggplant Beetroot Cucumber Tomato Radish Paprika/sweet pepper Chilli Green peas, peas in pod Beans French beans Corn Olives, black olives Capers Lettuce Onion Spring onions Leek Garlic Celery Parsley Dill Potato cutlets Cabbage/carrot cutlets Stuffed pepper Fruit Apricot Apple Banana Grape Grapefruit Kiwi Lemon, lime Mango

Nectarine Orange Pineapple Peach Plum Pomegranate Pear Tangerine DRINKS/BEVERAGES Non-alcoholic drinks/alcohol free drinks Soft drinks/refreshing drinks (Cubes of) ice Water (cold, hot) Plain water = pure water Mineral water Non-carbonated=non-sparkling=still water Carbonated=sparkling water Tonic water/soda water/lemonade Milk/cream Coffee (pure/instant/decaffeinated/freshly brewed) Tea (black/green/fruit/jasmine/herb/ bergamot/strong/weak/in bags) Juice (tomato/apple/orange) Compote=stewed fruit to pour out soup/tea to make tea/coffee Spirits=strong drinks=firm drinks= alcoholic drinks=liquors Aperitif Light drinks Beer(light/dark/stout/lager/) Wine(white/red/rose/sparkling/dry/semi-dry/sweet/semi-sweet/table/dessert/ fortified/light) Champagne Gin/gin-tonic Liqueur Cocktail(Bloody Mary / Manhattan / Screwdriver/on the rocks) Rum Port Irish Whisky Bourbon

Scotch Cognac Brandy Vermouth Sherry

CA: - Would you care for a drink, sir?

PAX: - Yes, please.

CA: - Would you like wine, cognac, vodka, whisky, liqueur, beer or cocktail?

PAX: - Let me start with a short drink.

CA: - Would you prefer gin or vodka, cognac or whiskey?

PAX: - Whiskey on the rocks, please.

CA: - You are welcome. There you are. Would you like a juice, a refreshment?

PAX: - Please, some mineral water without ice.

CA: - I see. Would you prefer sparkling or non-sparkling water?

PAX: - Sparkling. please.

CA: - With pleasure. There you are.

CA: - Can I get you anything to drink, madam?

PAX: - What wine can you offer?

CA: - Red and white, dry and semi-dry, sweet and semi-sweet and also Russian sparkling wine or French brut champagne.

PAX: - Where was red wine produced?

CA: - It's Georgian red wine. Would you care to taste before I pour you a glass?

PAX: - Yes, please. It's very tasty.

CA: - I'm glad you liked it. There you are. Would you care for a juice or a mineral water?

PAX: - Please, orange juice and not much ice in it.

Ex.2 Work with a partner. Take turns to practice ordering and taking orders from the menu. Ask and answer questions about the menu.

A: Is the chicken very spicy?

B: No, it’s not like a curry.

Ex.3 Read and translate the text.

In-Flight Meal Service.

On international flights passengers are served aperitif, appetizers, hot meals, dessert and hot drinks with confectionery.

The type of service depends on the time of day, the class of a passenger and the length of the flight.

The main meals served are breakfast, lunch and dinner.

In general, first class passengers receive a restaurant-type service with a choice of food and alcoholic drinks, but economy-class passengers receive a pre-set tray without variants of choice.

In all classes soft drinks are complimentary. In first class alcoholic drinks are also complimentary.

Breakfast can be, so-called, a continental breakfast that can be a light meal consisting of a roll with jam or marmalade, with fruit juice and tea or coffee.

Lunch and dinner are more substantial meals which are served at midday or in the evening.

They usually consist of: an appetizer, a hot main dish of meat or fish or poultry garnished or with a choice of garnish, dessert of cheese and fresh fruit, tea or coffe with confectionery.

Snacks are small items of food served between main meals.

Pre-set trays for economy-class passengers are prepared on the ground before flight (partially or completely).

Pre-packed hot main courses are often provided and have to be pre-heated in the galley and added to the partially pre-set tray.

Some airlines prefer to offer food of their own national cuisine.

First-class passengers are usually served sturgeon (or salmon) caviar and pancakes with chopped egg-white, egg-yolk, onions and also sour cream, lemon slices and Russian vodka.

Before serving meals the cabin attendants must inform passengers when and what meals to expect.

Ex. 4 Match the passengers' comments on the left with a suitable expression by CAs on the right.

- No chicken for me, please. - I'm not hungry. - Can I have a snack? - What's the main dish? - Do you have a vegetarian dish? - How is the salmon cooked? - Can I have the beef instead?

- It's poached. - I'm sorry, there's no more beef. - Yes, I thinks so. Did you order one? - Yes, what exactly would you like? - It's beef goulash with mushroom sauce - How about beef? - Would you like anything else instead?

Fry Bake Boil Grind Slice Steam

Roast Chop Stuff Stew Grill

Ex.5 Read and translate the flight menu card.

Continental breakfast and lunch Breakfast Orange juice, yoghurt, fresh fruit appetizer of seasonal fruit, a wheat roll served with butter and jam, muffin, tea or coffee. Lunch Starter Seasonal salad with assorted seafood and crunchy garlic bread topped with shredded parmesan, accompanied by light dressing Main Tender pieces of chicken marinated with Arabic spices, cooked with rice, tomatoes, cauliflower and garnished with fried onion, accompanied by French beans and peas or Grilled beef, served with creamy forest mushroom sauce topped with chopped garlic, accompanied by roasted potatoes and red pepper or Vegetable lasagna with a light cheese sauce, accompanied by a fresh green salad Dessert A rich dark chocolate mousse, topped with fresh orange and strawberries, accompanied by fresh cream Roll and butter Tea or coffee with chocolate

Ex.6 Listening (11, 14)

Ex.7 Translate into Russian.

The appetizer is cooked of:

A. - lettuce liner/roast breast of chicken/roast tenderloin of beef/a tomato wedge/a cucumber slice/a parsley sprig

B. - lettuce liner/a ham slice/a chicken roulade/a carbonade slice/two tomato wedges/three cucumber slices/a parsley sprig

C. - lettuce liner/black caviar/two salted salmon slices/one boiled egg half/one lemon wedge/two cucumber slices/one parsley sprig

D. - lettuce liner/smoked salmon/salted white fish/one slice of lemon/one bolied egg half/three cucumber slices/two tomato wedges/one parsley sprig

The hot meal is cooked of:

A. - beef goulash/rice/green beans pods

B. - poached salmon/fried potatoes/parsley butter

C. - chicken Kiev/saffron rice/peas/cauliflower/parsley butter

D. - roast breast of chicken/pasta/peas and carrots/apricot sauce

E. - grilled fillet steak/cubed fried potatoes/peas/a half of tomato/parsley butter

F. - steamed haddock/germinated rice/mixed vegetables/parsley butter

CA: - Would you care for a fish or a meat appetizer, sir?

PAX: - Please, fish. What is it cooked of?

CA: - Sturgeon caviar, salted salmon and crab sticks with garnish. There you are. Enjoy your meal!

CA: - Would you like a meat or a fish appetizer?

PAX: - No fish. I prefer meat. What is it prepared of?

CA: - Roast beef, ham and carbonade.

PAX: - Is the ham fat or lean?

CA: - It's lean.

PAX: - OK. I don't mind having a meat appetizer.

CA: - You're welcome. Enjoy your meal.

CA: - Would you like to have grilled fillet steak and pasta or chicken Kiev and saffron rice or poached salmon and mashed potatoes?

PAX: - Steak, please.

CA: - Would you care for roasted venison or roast breast of chicken or steamed mackarel?

PAX: - Steamed fish, please.

CA: - For garnish we can offer you green peas, green beans pods, carrots, cauliflower, vegetable marrow, corn-cobs, wild rice and pasta.

PAX: - Some vegetables, please.

CA: - You are welcome. Enjoy your meal, sir.

CA: - Which cheese would you prefer: Gouda, Cheddar, Emmental, processed?

PAX: - Please, three different slices of cheese.

CA: - Would you care for carrot and celery sticks?

PAX: - Please, two celery sticks and two packets of crackers.

CA: - You are welcome. Would you like some wine?

PAX: - A glass of red wine.

CA: - What would you like, madam?

PAX: - When are you going to serve dinner?

CA: - In 30 minutes.

PAX: - Do you have a vegetarian meal?

CA: - Yes, I think so. Did you order it?

PAX: - Yes, I did.

CA: - May I see your flight ticket?

PAX: - Certainly. Here it is.

CA: - Excuse me a moment, please. I'm sorry, but we don't have your meal. Did you confirm your vegetarian meal?

PAX: - No, I didn't.

CA: - That's why we don't have your meal. You see, special meals, such as Moslim, vegetarian or Kosher, must be confirmed. Are you a full vegetarian?

CA: - No.

PAX: - We can offer you a vegetarian salad, rice, one apple or one orange, tea or coffee with a roll. May I remind you of confirming your vegetarian meal next time you travel.

UNIT 8

Airshop/sales on board Currency Banknote Coin Small change Change Cash (Invalid) Credit card (Diner’s Club) To sale/to be on sale/to be for sale Sale to sell (sold, sold) to buy = to purchase Purchase (Reasonable) price Receipt Full range Catalogue Brand

Goods Souvenir Gift = present Gift set Accessories Wallet = purse Belt Leather Silk tie Sunglasses Alarm – clock Silver/gold/platinum Silver plated/gold plated Cigarettes (pack of, carton of, block of)filter/mild/mint Tobaccoes Match/lighter A pack of playing card Watches/ logo watches(ladies/gents)

Ex.1 Translate into English.

1. Могу я преложить Вам напиток?

2. Какие виды напитков у Вас есть?

3. Что Вы желаете выпить чай или кофе?

4. Что бы Вы предпочли крепкий или слабый чай?

5. Желаете ломтик лимона в чай?

6. Желаете ещё немного чая? Желаете ещё чашечку кофе?

7. Сегодня у нас широкий выбор чая.

8. Желаете немного льда?

9. Желаете немного вина?

10. Какое вино Вы бы предпочли? Я бы хотел бокал красного вина.

11. Какие алкогольные напитки у Вас есть? У нас есть пиво, красное и белое вино.

12. У вас есть что-нибудь бесплатно? Это всё бесплатно.

13. К сожалению Вы можете выбрать только баночку пива или бутылку вина.

14. Какое вино (сок, пиво) Вы предпочитаете?

15. На апперетив я могу предложить Вам шампанское и вино. Что бы Вы предпочли?

16. Извините, но запрещено пить алкогольные напитки кроме предложенных на борту.

17. Извините, но в соотвествии с правилами аваикомпании мы не обслуживаем несовершеннолетних лиц спиртными напитками.

18. Вот список заказов на прохладительные напитки.

Cosmetics Cosmetic clutch Make-up set/kit Deodorant (spray/stick/roll-on) Eye liner Eye shadows Face powder Liquid powder Hair spray = hair varnish Lip liner Lipstick (long wearing, moisturizing) Mascara (water resistant=water proof) Nail polish = nail varnish = nail enamel Nail polish remover Rouge Lotion (body, after shave) Bath and shower gel Moisturizing cream Skin care kit Perfume/perfume set Perfumes Aroma = fragrance = scent Energizing Faint Feminine

Floral/fruity-floral Fresh/refreshing Herbal Oriental/semi-oriental Persistent Sensual Spicy Woody Jewellery Beads Necklace Chain Pendant Bracelet Brooch Ring Clips Earrings Cuff-links Tie-clip Tie-pin Polished/unpolished Colouring Articles and ornaments Pattern

Ex.2 With your partner, take turns to practice buying and selling duty-free goods from the vocabulary list. Make up for the items.

A: I’d like some mascara, please.

B: Certainly madam. The mascara costs….

Ex. 3 Read the text.

IN – FLIGHT DUTY – FREE SALES

During the flight passengers can purchase for currency and major credit cards duty – free goods. The cabin attendants must make an announcement to inform passengers about the goods which will be available on sale. Passengers have a good chance to purchase perfume and cosmetics, such as lotions, lipsticks, mascara, skin – care kits, moisturizing cream, nail polish, also gold and silver plated jewellery, such as earrings, bracelets, rings, brooches, chains, necklaces, pendants. Passengers can also choose travel alarm clocks, pens, spirits in bottles, famous bar milk chocolate with honey and almond nuts, Ferrero Rocher chocolates with hazel nuts, cartons of cigarettes, souvenirs and accessories, such as wallets, passport holders, business card holders, belts, sunglasses, pure silk ties with different patterns, silk scarves and other items.

Ex.4 Read and translate the dialogues.

CA: Perfumes, gifts, chocolates, alcohol, toys….

Man: Yes, please.

CA: What can I get for you, sir?

Man: I’m looking for a light perfume for my daughter’s birthday.

CA: I have the perfect one…no two. This one is delightful and costs only 41 dollars. The other one is classic – the very best, but more expensive at 65 dollars.

Man; Which one would you recommend?

CA: I really like this one.

Man: And the price of it is 41 dollars? Ok, I will take it.

CA: How would you like to pay?

Man: By credit card. But just a minute, can I also see the airline’s specially designed scarves?

CA: Of course. They are pure silk and they are …let me see, 72 dollars each.

Man: I’ll take one.

CA: So, that comes to – let me add it up…41 plus 72…113 dollars.

Man: Ok. Here’s my credit card and my frequent flyers card, too, for the points.

CA: Than you. Would you like a receipt or just a credit card print-out?

Man: I need a receipt, too.

CA: No problem, here is your receipt, here are your cards and these are your gifts.

Man: Thanks a lot.

CA: - Have you chosen something, madam?

PAX: - I would prefer a watch....

CA: - Would you care for ladies or gents or children?

PAX: - Just for myself.

CA: - The choice is wide. How do you like pearl bracelet watches?

PAX: - Beautiful. What kind of pearl is it?

CA: - Cultivated. Would you like a two-row or a three-row bracelet watch?

PAX: - A two-row pearl bracelet watch. May I try it on?

CA: - Certainly. Is the bracelet loosen or tight or comfortable?

PAX: - Quite comfortable.

CA: - Do you take it?

PAX: - Yes, certainly. How much is it?

CA: - The price is 105 euros.

PAX: - Here is the money.

CA: - This is the change. Thank you for your purchase.

PAX: - I don't want to buy anything, but could you please exchange my British pounds for USD?

CA: - I'm sorry, but currency exchange is prohibited on board. In accordance with our regulations and besides that sometimes passengers give us false banknotes. You can exchange your British pounds for USD at Domodedovo bank.

PAX: - I'd like to buy sunglasses.

CA: - Which colour would you prefer: black, light, brown, green, dark blue or yellow?

PAX: - Light brown, please. May I try on?

CA: - Of course. The sunglasses become you very much.

PAX: - Thank you, but I don't like this frame. Could you please change the sunglasses?

CA: - I'm sorry, they are the only ones. Do you take? The price is 30 euros.

PAX: - Why? I think you are wrong. Look at the price, given in the magazine.

CA: - I'm sorry, madam. But the price has been changed this month.

PAX: - I don't have euros, only US dollars. What is the current currency rate?

CA: - 1 euro equals 1,5 US dollars.

CA: - I'm sorry, but I can't accept this banknote. It is old-issued/torn/glued/with fat/ink spots. Could you please change this banknote?

CA: - I'm sorry, madam. I can't slip your credit card. It is broken/damaged/invalid.

Ex.5 Listening (15). Listen to the conversations and write them down.

The perfume costs 41 dollars. The scarves are 72 dollars each. 41 plus 72 makes 113 dollars. 4 times 8 equals 32. A hundred dollar minus 85 – that’s 15 dollars change. That comes to 120 euros. How will you be paying? By card or with cash? How would you like to pay? How much does it cost? What is the price of it?

Ex.6 Make up your own dialogues.

1. A passenger asks you for a brand of gin you have sold out.

2. A passenger asks you for Winston cigarettes. You don't have any.

3. A passenger asks you to recommend her a perfume.

4. A passenger asks you to help in choosing a birthday present.

5. A passenger gives you a Master Card in payment for his silk tie.

6. A passenger asks you to exchange his currency.

7. A passenger asks to recommend some inexpensive items.

Ex.7 Translate into English.

1. Обмен валюты запрещен на борту.

2. Ваша банкнота порвана/склеена/старого образца.

3. Запас изделий на борту ограничен.

4. Мы можем провозить только ограниченное количество каждой единицы товара.

5. Русская водка продана. Она пользовалась сегодня спросом. Русская водка хорошо продается.

6. Мы начнем торговлю беспошлинными товарами после обслуживания питанием.

7. Текущий курс валюты составляет..... .

8. На одну кредитную карту оформляется покупка не более чем на 300 долларов.

9. Серьги Вам очень идут.

10. Вы можете померить эти очки если желаете.

11. Прошу Вас оплатить точной суммой, если возможно, так как полетное время короткое.

12. Есть ли у Вас купюра меньшего достоинства?

Passengers' questions and complaints:

- What was that loud bang?

- It was the landing gear locking up/down, sir. Don't worry. It's perfectly normal!

- The wings seem to be bending!

- Yes, sir! They are designed to be flexible. I assure you, it's very safe.

- I think one of the engines is on fire!

- Jet engines work with a flame coming from their exhaust. There is absolutely nothing unusual about it!

- I have never understood. How exactly are we keeping in the air?

- It is a rather technical subject, sir. But basically the air, moving at the speed over our wings, creates a lifting force, that is equal to our weight.

- How on earth does the pilot know which way to fly?

- Well, sir. Our aircraft is equipped with a modern electronic equipment on the flight deck and the captain uses it to navigate towards radio beacons, which are located on the ground.

- How can it be safe to fly through these clouds?

- Don't worry, madam. Our captain uses radar and the latest radio navigation system.

- What if something breaks down?

- All the important pieces of the aircraft are duplicated, sir.

- What would we do if the worst came to the worst?

- Relax, sir. All the cabin crew are highly trained. And in any case, I'm sure nothing is going to be wrong. So, just sit back in your seat and enjoy the flight.

Ankle Arm Armpit Belly Body Buttocks Cheeks Chin Ear Elbow Eye Eyebrow Face Chest Feet – foot Finger Forearm Forehead Joint Hair

Hand Head Heel Hip Knee Leg Lip Mouth Nail Neck Nose Palm Shoulder Teeth – tooth Throat Toe Tongue Waist Wrist

UNIT 9

Blood Blood vessels Bowels Brain Eardrums Heart Kidney Liver Lungs Rib Skin Spine = backbone Stomach Disease = illness Infectious diseases Cholera Yellow fever Smallpox Typhoid fever Plague Malaria Ulcer Indigestion Flatulence Intoxication Diarrhoea/stomach trouble Heartburn Vomiting/nausea Chest pain Claustrophobia Migraine Giddiness Concussion Faint/loss of consciousness Constipation Headache Stomachache Toothache Earache Heartache/heart trouble/cardiac arrest

Insomnia Pain(slight / a bit of / sharp / shooting / swelling) Bleeding (external/internal/nose) Suffocation Sick passenger To feel sick/airsickness Abscess Attack = fit Liver attack (Attack of) epilepsy (Attack of) asthma (Attack) of appendicitis Neural fit Hiccup Spasm Flu = influenza Angina = sore throat Cold Running nose = head cold Cough/fit of coughing Chill Fever (slight/high) Tickling in one’s throat To swallow Pulse (normal/weak/quick) Blood pressure (high/low) A fracture/to fracture An injury/to injure A dislocation/ to dislocate Airsickness bag Breath/ to breathe to breathe in = to inhale to breathe out = exhale Pregnant woman Some fit (Premature) delivery/child birth to deliver a child/to give birth to a child