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3.02 Oceania Routes of Service bar manual 10-29...doc
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Beverage service sequence

EXAMPLE OF BEVERAGE SERVICE SEQUENCE

The Bar staff must be fully knowledgeable about the following

  1. B everage selection

  2. Wine by the glass selection

  3. Daily specials and promotions

  4. Special upcoming events such as Martini tastings

  5. Snack and canapés selection

1

Greeting the Guests

Always greet and acknowledge the Guests as they enter, passing through or sitting in the lounge or bar

2

Approaching

When approaching the table ensure they have a bar list and place a napkin and coaster in front of them, ensuring the coaster faces toward the Guest with the napkin folded on the right side.

3

Taking the order

  1. Orders should be taken within a reasonable time after Guests are seated

  2. The right approach must be used

“What would like to drink?”

  1. Question with a YES or NO answer must be avoided

  2. Listen and repeat the order carefully making suggestions/giving options if needed

”May I interest you in our daily specials, which are….”

“For your vodka martini, may I suggest Grey goose or Kettle One?”

4

Preparing the order

The order must be delivered to the Bartender and prepared promptly

5

Serving the drinks

  1. Drinks should be served within a 5 minutes time frame

  2. Before serving ensure the presentation, garnish and straw/stirrer are as per standard

  3. Serve the ladies first always remembering who order what and mentioning the name of the drink

  4. Ensure the snacks or canapés are served and refilled

6

Checking the Guests

  1. The staff should always focus onto the entire venue, scanning always the tables ensuring Guests are happy

  2. Check for a second round at the right time, when one of the Guests is about to finish the drink.

7

Charging

At this stage the personnel should ask the Guests for the World Card

  1. “May I get your World Card?”

  2. The check must be prepared carefully ensuring the correct drinks are being posted

  3. The check must be presented inside the check presenter with a logo pen for the Guests to sign

8

Farewell

It is as important to greet the Guests on the way out to ensure they have enjoyed their experience.

The staff should thank the Guests using their name and possibly invite them back

“Hope to see you tomorrow, I’ll be in the Martini Bar”

Basic bar techniques

Shaking

Shaking is the method by which you use a cocktail shaker to mix ingredients together and chill them simultaneously.

The object is to almost freeze the drink while breaking down and combining the ingredients. Normally, this is done with ice cubes added to the shaker about ¾ of the way to the top. Then pour in the ingredients, hold the shaker in both hands with one hand on top and one hand supporting the base. Give the shaker a short, sharp, snappy shake.

DO NOT rock your cocktail to sleep.

W hen water has begun to condense on the surface of the shaker, the cocktail is chilled and ready to be strained.

Straining

Cocktail shakers have a build-in strainer or hawthorn strainer.

When a drink calls for straining, ensure you've used ice cubes, as crushed ice tends to clog the strainer of a standard shaker.

If a drink is required shaken with crushed ice, it is to be served unstrained.

Stirring

You can stir cocktails effectively with a metal or glass rod in a mixing glass.

If you use ice, use them to prevent dilution and strain the contents into a glass when the surface of the mixing glass begins to collect condensation.

Muddling

To extract the most flavors from certain fresh ingredients such as fruit or mint garnishes, you should crush the ingredient with the muddler on the back end of your bar spoon, or with a pestle.

Blending

An electric blender is often needed for recipes containing fruit or other ingredients that do not break down by shaking.

Blending is a great way to combine these ingredients with others creating a smooth, ready to serve mixture.

Some recipes call for ice to be placed in the blender in which case you would use a suitable amount of crushed ice to produce a smooth, pleasant tasting drink.

Building

When building a cocktail, the ingredients are poured into the glass in which the cocktail will be served.

Usually, the ingredients are floated on top of each other, but occasionally, a swizzle stick is put in the glass, allowing the ingredients to be mixed.

Layering

To layer or float an ingredient such as cream liquor on top of another, use the rounded, back part of a spoon and rest it against the inside of a glass.

Slowly pour the liquor down the spoon and into the glass.

The ingredient should run down the inside of the glass and remains separated from the ingredient below it.