- •Нечаева м. И., Воробьева с. В., Самофалова т. П., Кузуб е. В.
- •Предисловие
- •Office work
- •1. Records management
- •Records Management
- •Vocabulary focus
- •Origins of Records and Archives
- •Vocabulary focus
- •Vocabulary focus
- •The Challenge
- •A Model Scheme of Service in the uk
- •Director of Records and Archives
- •Deputy Director of Records and Archives
- •Assistant Director of Records and Archives
- •Records and Archives Officer
- •Records and Archives Clerk
- •Assistant Records and Archives Clerk
- •Dialogue
- •History
- •Vocabulary
- •2. In the Office discovering connections
- •Offices
- •A Small Office Versus a Big Office
- •Vocabulary focus
- •Comprehension
- •Vocabulary focus
- •2½ Million pieces of paper are printed by computers every __________ and 60 million photocopies are made every _______.
- •Comprehension
- •Text 3 The Eternal Coffee Break
- •Vocabulary focus
- •Comprehension
- •Factory Models Work In The Office
- •Meetings
- •Dialogue a Busy Office Read the conversation in pairs and do the tasks below.
- •Telephoning: Getting Through
- •Computers
- •Обязанности секретаря
- •Listening Listening Comprehension I
- •Listening Comprehension II
- •Minutes
- •Listening Comprehension III
- •Discussion
- •Vocabulary
- •3. Job hunting discovering connections
- •Reading
- •Finding the Ideal Job
- •Vocabulary focus
- •Comprehension
- •The Ideal Job
- •Vocabulary focus
- •Comprehension
- •Job Applications
- •A Letter of Application
- •Curriculum vitae
- •Work in Bermuda!
- •Listening Comprehension I
- •Interviews
- •Listening Comprehension II Who Should We Short-list?
- •Panel Interviews
- •Correspondence
- •4. Business letter format discovering connections
- •Parts of Business Letters
- •I. Indispensable Parts of Business Letters
- •II. Optional Parts of Business Letters
- •Addressing Envelopes
- •Business Letter Layout
- •Modified Block Style
- •Useful Expressions and Phrases
- •Reading Specimen Letters
- •I. Letter Layout.
- •II. Parts of a Letter, Beginning and Ending.
- •III. References, Subjects, Notations and Copies.
- •F.G.Bending
- •Dialogue
- •Some things that you can check in your writing
- •Some things that can make a message unclear
- •5. Enquiries discovering connections
- •Replies to Enquiries
- •Useful expressions and phrases
- •Specimen letters
- •I. Import Enquiry.
- •II. Domestic Enquiry.
- •III. Export Enquiry.
- •Word List:
- •Comprehension
- •Dialogue
- •Points to remember
- •Vocabulary
- •6. Offers
- •Types of offers
- •Useful Expressions and Phrases
- • Expressions used in offers and contracts in connection with terms of payment
- •Reading Specimen Letters
- •I. Firm Offer.
- •II. Offer Without Engagement.
- •III. Declining Offers.
- •IV. Accepting Offers.
- •Word List:
- •Comprehension
- •Dialogue
- •7. Orders
- •Placing an order
- •Useful expressions and phrases
- •Specimen letters
- •I. Enclosing Printed Order Form.
- •II. Enclosing an Acknowledgement.
- •III. Import Order.
- •IV. Exchange of Cables.
- •V. Confirmation.
- •Word List:
- •To: Daniele Causio
- •Vocabulary
- •Business
- •8. Economy
- •Economics as an Academic Discipline
- •Vocabulary focus
- •1. Economy
- •3. Economic
- •5. Economically
- •The Basic Economic Questions: What? How? For whom? Read the text below and do the tasks that follow.
- •Vocabulary focus
- •Comprehension
- •Basic Kinds of Economic Systems Read the text below and do the tasks that follow.
- •The division of economic systems
- •Traditional economy
- •Market economy
- •Planned economy
- •Mixed economy
- •Participatory economics
- •The Three Sectors of the Economy
- •Depression
- •Конкуренция
- •Manufacturing and Services
- •Discussion
- •Vocabulary
- •Glossary
- •9. Companies
- •Forms of Business Organizations
- •Sole Proprietorship
- •Advantages
- •Disadvantages
- •Partnerships
- •Advantages
- •Disadvantages
- •Limited Companies
- •Advantages
- •Disadvantages
- •Vocabulary focus
- •Company Structure
- •Vocabulary focus
- •The Board of Directors
- •Investing in a Limited Company
- •Vocabulary
- •10. Management
- •What is Management?
- •Vocabulary focus
- •The General Manager
- •Vocabulary focus
- •Comprehension
- •Summary of General Management
- •Management and Human Resources Development
- •Vocabulary focus
- •Comprehension
- •Financial Management
- •Dialogue
- •Translation What Makes a Good Manager? Here are 10 Tips by Bill Gates
- •Listening The Retail Sector
- •Vocabulary
- •Glossary
- •Finance
- •11. Money and banking
- •Discovering connections
- •Money in the Modern World
- •Vocabulary focus
- •Comprehension
- •Vocabulary focus
- •Forms of Money
- •Vocabulary focus
- •Money is a Spectrum of Assets
- •Text 4 The Role of Banks in Theory
- •Vocabulary focus
- •Comprehension
- •Dialogue
- •Translation a) Read the two texts and translate them into Russian in writing.
- •B) Read the two texts and translate them into English in writing.
- •Listening c entral Banking
- •Role play Getting a Bank Loan
- •How soon do you want the loan repaid?
- •Discussion
- •Jokes Money is the root of all evil and a man needs roots!
- •Vocabulary
- •Glossary
- •12. Taxation
- •Discovering connections
- •Reading
- •Taxation (and how to avoid it!)
- •Vocabulary focus
- •Comprehension
- •The Income Tax
- •Vocabulary focus
- •Value Added Tax
- •Ex. 2. Make up the plan of the text.
- •Fiscal Policy
- •Double-taxation agreement
- •Listening Floating exchange rates versus a common currency
- •Vocabulary
- •13. Insurance
- •How much insurance money will you get?
- •Text 1
- •Insurance
- •Vocabulary focus
- •Term Insurance
- •Vocabulary focus
- •Whole Life Insurance
- •Vocabulary focus
- •Insurance Companies
- •Dialogue
- •A) Translate the text into English using the previous texts and the terms you have learnt. Оберег для вашего ребенка
- •Listening
- •Insurance
- •Vocabulary
- •Glossary
- •14. Marketing
- •Reading
- •The Centrality of Marketing
- •Vocabulary focus
- •The Marketing Concept
- •Marketing Plan
- •Vocabulary focus
- •Comprehension
- •Marketing Research
- •Vocabulary focus
- •Comprehension
- •Marketing Management
- •Comprehension
- •Marketing Department
- •Dialogue
- •Translation Making Sense of swot
- •Listening Listening Comprehension I The Story of the Swatch
- •Listening Comprehension II
- •Discussion
- •Vocabulary
- •15. Advertising
- •Advertising and Advertisements
- •Vocabulary focus
- •How companies advertise?
- •Vocabulary focus
- •The World of tv Commercials
- •Ex. 2. Identify these advertising media. Eight different ways of advertising are illustrated (one of them by the indirect means of sports sponsorship).
- •Commercial Advertising Media
- •The Four Major Promotional Tools
- •Public Service Advertising
- •Listening Comprehension I
- •Commercial 2
- •Commercial 3
- •Listening comprehension II
- •Listening comprehension III
- •Discussion
- •Vocabulary
- •16. International trade discovering connections
- •Reading
- •Protectionism and Free Trade
- •Vocabulary focus
- •Comprehension
- •Markets
- •Vocabulary focus
- •Comprehension
- •The Two Aspects of Foreign Trade
- •International Monetary Fund
- •Vocabulary focus
- •Dialogue Read the dialogue “ Shipping” in pairs and do the following exercises.
- •Translation Dell Tries to Crack South America
- •Listening Comprehension I
- •Listening Comprehension II
- •Vocabulary
- •Glossary
- •Tapescript
- •Tapescript 1 First version of the conversation
- •Second version of the conversation
- •Литература
Reading Specimen Letters
I. Letter Layout.
Ex. 1. Look at the following two letters and answer the questions.
What can you notice about the layout of the paragraphs?
Is there any punctuation in the addresses?
What differences are there between the two letters?
What style is it?
Word List:
expand – make bigger
filing cabinets – office furniture for keeping files and folders
pp – ‘in the place of’
Ex. 2. There are many ways to lay out a business letter. The letters from Intercity Bank are examples of the most common way. Complete the description:
The name and address of the addressee (the person you are writing to) are at the top on the __________ (left or right?).
There is no punctuation in the address or after “Dear ...” or after “Yours faithfully/sincerely”.
The date is on the __________ (left or right?).
The paragraphs start at the margin. Between each paragraph there is ___________ .
Under the signature, there is ___________and __________ .
1)
Prapatan Office Supplies Jalan Prapatan 7 Jakarta |
Intercity Bank plc Jalan Thamrin 58 Jakarta 11196 Indonesia Tel 021-6376018 Fax 021-6376333 wvwv.intercity.com/indonesia Your ref: Our ref: JL/da/246 12 January 2004
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Dear Sir or Madam We are expanding our offices in Jakarta and we will need extra desks, lights, chairs and filing cabinets. Please send us your catalogue with prices, sizes and colours for these items. Yours faithfully Jennifer Long (Ms) Jennifer Long Manager
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2)
Mr S Basuki Jakarta Furnishings 7 Jalan Arjuna Jakarta |
Intercity Bank plc Jalan Thamrin 58 Jakarta 11196 Indonesia Tel 021-6376018 Fax 021-6376333 wvwv.intercity.com/indonesia Your ref: Our ref: JL/fh/246 12 January 2004
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Dear Mr Basuki Office furniture We are expanding our offices in Jakarta and we will need extra desks, lights, chairs and filing cabinets. Please send us your catalogue with prices, sizes and colours for these items. Yours sincerely Susan Woods pp Jennifer Long Manager
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II. Parts of a Letter, Beginning and Ending.
Interfon, Inc., USA, is looking for new business so they sent a letter to their bank’s branch in Bahrain. They received the faxed reply shown. Read the letters and answer the questions.
What differences are there between the layouts of the two letters?
How can Eastern Bank help Interfon?
Do they send anything with their letter? How could you know about it?
How do Eastern Bank begin the body of their letter?
Word List:
: – sometimes used after opening in American English
catalogs – British English: catalogues
Sincerely yours – British English: Yours sincerely/Yours faithfully
inquire – ask
forward – send further, pass on
enc – short for 'enclosure'
top copy – the original letter (rather than a photocopy or fax)
records – files
Dear Corporate Section Manager: – in American English, a job title is sometimes used to open a letter (British English: Dear Sir or Madam).
1)
Your ref Our ref RW:jd
Corporate Section Manager Eastern Bank PO BOX 3455 Bahrain Arabian Gulf |
Interfon. Inc. 1677 sea Harbor Drive Orlando, Florida 35509 USA Telephone: 407-240 3000 Fax: 407-240 5454 export@interfon.com _______________________ February 8, 2006 |
Dear Corporate Section Manager: We are writing to inquire about agents for our products in Bahrain. Your branch in Orlando, Florida, has told us that you may be able to help us. We manufacture radio telephones. At present, we export to Europe and Latin America, but we would like to start exporting to the Arabian Gulf. Could you please forward this letter to any companies in Bahrain that might be interested in representing us? We enclose some of our catalogs.
Sincerely yours Robert J. Winston Robert J. Winston Export Division enc
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2) 20 2 2005 15:03 FROM: EASTERN BANK, BAHRAIN 254363 p. 01 |
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Your ref: RW:jd Our ref: HD/mm
Mr Robert J Winston Export Division Interfon, Inc. 1677 Sea Harbor Drive Orlando, Florida 35509 USA |
EASTERN BANK PO Box 3455 Bahrain Arabian Gulf Tel 254809 Fax 254363 www.easternbank.com.bh
20 February 2006 |
Dear Mr Winston Thank you for your letter of 8 February, enquiring about agents for your products. I am faxing this reply now but I will forward the top copy to you for your records. We have passed your letter on to the following companies who will contact you direct: Arabian Electronics PO Box 26180 Bahrain Al Khajah Ltd PO Box 453 Bahrain Zayani Radio and Television PO Box 76511 Bahrain We hope that this will help you. Yours sincerely Husain Dhaif Husain Dhaif Corporate Section
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