- •Учебно-методический комплекс английский язык Основы профессионального речевого этикета агроинженера
- •1 Комплексная цель модуля
- •3 Уровень (c): знать, характеризовать и анализировать
- •2 Научно-теоретическое содержание модуля
- •2.1 Резюме на английском языке / Resume in English
- •Основные составляющие резюме на английском языке
- •Составление резюме на английском
- •2.2 Методика составления делового письма Адреса в Англии и Америке имеют следующий вид:
- •Письмо-предложение (Offer)
- •Заказ (Order).Подтверждение и отклонение заказов. (Confirmation and Refusal of Orders).
- •Письмо-запрос (Enquiry letter)
- •Text a your cv (curriculum vitae)
- •Adjectives
- •Language development
- •City models
- •Strawberry field company
- •Writing
- •Text b a cover letter
- •Language development
- •Writing
- •Verbs used to talk about general preferences are usually followed by another verb ending -ing
- •3.2 Exhibitions
- •3.3 Telephoning
- •I'd like to speak to Max Reed, please.(1)
- •Hi, Max. Simon here.(2)
- •Making sure you understand
- •Ending a call
- •I'd like to speak to Max Reed, please.
- •Hi, Max. Simon here.
- •Would you like to leave a message?
- •Have we covered everything?
- •Anyway, thanks for calling.
- •7) Sorry, I can't hear you very well.
- •8) I'll just go outside.
- •9) If you are calling about an existing order, please press 1.
- •Language development
- •I'll give him the message when I see him.
- •3.4 Enquiry
- •An enquiry
- •Language development
- •Exercise 1. Read the letter. Identify and translate the main parts of it:
- •Inside address (компания и адрес получателя)
- •Vocabulary practice
- •Speaking
- •Offer without obligation
- •Vocabulary notes
- •Text b. The reply of Belagroservice ran as follows:
- •Text c. Discussing the Offer
- •В предложениях (офертах), которые делаются без обязательства, употребляются следующие выражения:
- •Language development
- •Its capacity is much higher than the capacity of similar/ prompt models.
- •The guarantee does not agree/apply to quick-wearing parts.
- •Speaking
- •Vocabulary notes
- •For and on behalf of the Buyers Nikitin, President of Belagroservice
- •Vocabulary practice
- •(B) Exercise 6. Change these sentences according to the given models:
- •Speaking
- •4.1. Приложение 1. Telephoning on the phone
- •A job vacancy
- •Business calls
- •4.2. Приложение 2. Лексический минимум для делового общения
3.3 Telephoning
Useful telephone vocabulary and phrases in English.
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Making contact: |
Hello / Good morning / Good afternoon ... This is John Brown speaking Could I speak to … please? I'd like to speak to ... I'm trying to contact ... |
Giving more information: |
I'm calling from Tokyo / Paris / New York / Sydney ... I'm calling on behalf of Mr. X ... |
Taking a call: |
X speaking. Can I help you? |
Asking for a name / information: |
Who's calling please? Who's speaking? Where are you calling from? Are you sure you have the right number / name? |
Asking the caller to wait: |
Hold the line please. Could you hold on please? Just a moment please. |
Connecting: |
Thank you for holding. The line's free now ... I'll put you through. I'll connect you now / I'm connecting you now |
Giving negative information: |
I'm afraid the line's engaged. Could you call back later? I'm afraid he's in a meeting at the moment. I'm sorry. He's out of the office today. / He isn't in at the moment. I'm afraid we don't have a Mr./Mrs./Ms/Miss. ... here I'm sorry. There's nobody here by that name. Sorry. I think you've dialled the wrong number./ I'm afraid you've got the wrong number. |
Telephone problems: |
The line is very bad ... Could you speak up please? Could you repeat that please? I'm afraid I can't hear you. Sorry. I didn't catch that. Could you say it again please? |
Leaving / Taking a message: |
Can I leave / take a message? Would you like to leave a message? Could you give him/her a message? Could you ask him/her to call me back? Could you tell him/her that I called? Could you give me your name please? Could you spell that please? What's your number please? |
Dialogues 1
Beginning a call
I'd like to speak to Max Reed, please.(1)
Just one moment. I'll connect you ... You're through now.
Max Reed speaking.
Hi, Max. Simon here.(2)
c) Hi, Simon. How are you?
a) Fine. And you?
Checking information
a) Hello.
b) Hello, John. Sven here. Did you get my email?
a) Yes, it's right here in front of me.
b) Fine. I thought it would be quicker to phone than send you another message. I wanted to run through (3) some of the arrangements for Tuesday...
Asking the caller to hold
a) Sorry to keep you waiting (4 )so long. Could you hold on a little longer? The network is very slow today.
b) How long do you think it is going to take to find the information?
a) It won't be long now. Right. Here we are. The figures you need are ...
Asking the caller to leave a message
a) I'm trying to get hold of someone in your sales department. Are you having problems with your phone system? I was cut off earlier and now there is no reply.
b) Just a moment, please. I'll try the number for you. Yes, I'm afraid there's no reply from the department. They must be at lunch. Would you like to leave a message (5) and I'll get someone to call you when they get back.(6)
a) Thanks. My name's Baz Mechot and the number is 453980.