- •Answers (mid 2):
- •Variant a
- •Write the definitions of decision making, programmed decisions, non-programmed decisions.
- •Define Maslow’s hierarchy of needs theory. Give examples for each need.
- •What is the team cohesiveness? Explain the difference between members of highly cohesive team and members of less cohesive team?
- •Write all styles to handle conflict. What is the difference between competing (forcing) and accommodating styles? Give examples.
- •Variant b
- •What is the difference between intrinsic and extrinsic rewards? Give examples.
- •Define decision-making steps. Briefly explain one of them.
- •Give the definition of conflict? How many roles people can have in any conflict?
- •List four team member roles. Explain each of them.
- •Variant c
- •Give the definition of team. Although a team is a group of people, two terms are interchangeable or not? If no, please explain the differences.
- •What is the chain of command and span of management?
- •Write about needs for achievement, affiliation and power.
- •Write all styles to handle conflict. What is the difference between avoiding and collaborating styles? Give examples.
- •Variant d
- •What is communication? Write about how much time managers spend on communication.
- •Managers have to take into consideration team characteristics. Write three characteristics of team and briefly explain the diversity.
- •Briefly define motivation process theories.
- •Difference between the centralization, decentralization and departmentalization.
- •Variant e
- •What is the motivation? And give simple model of motivation.
- •Difference between channel richness and non-verbal communication.
- •Write types of Formal teams? Briefly explain each of them.
- •Please, give the definition of brainstorming. Brainstorming process has some of guidelines, please define some of them.
Give the definition of conflict? How many roles people can have in any conflict?
Conflict – rival interaction in which one party attempts to contradict the intentions or goals of another. In any conflict a person will have one of three possible roles:
Initiator – the person who confronts another person about a conflict with a view to resolving it.
Responder – the person confronted by the initiator.
Mediator – the person who brings conflicting parties together and helps them to resolve the dispute.
List four team member roles. Explain each of them.
Socio-emotional role- a role in which the individual focuses on people needs of team over task.
Task specialist role- a role in which the individual spends personal time and energy helping the team to reach its goal.
Dual role- a role in which the individual both contributes to the team’s task and supports members’ emotional needs. May be a team leader.
Non-participator role- a role in which the individual contributes little to either the task or members’ socio-emotional needs.
Variant c
Give the definition of team. Although a team is a group of people, two terms are interchangeable or not? If no, please explain the differences.
Team - 2 or more people who interact and coordinate their work to accomplish a specific goal.
Two terms are not interchangeable.
Difference between groups and teams:
Group
-Designated leader
-Individual accountability
-Individual work products
-Runs efficient meetings
Team
-Shares leadership role
-Accountable to each other
-Collective work products
-Encourages open-ended discussions
What is the chain of command and span of management?
Chain of command- the line of authority that links all persons in the organization and shows who report to whom.
Span of management- the number of employees who report to the supervisor.
Write about needs for achievement, affiliation and power.
Need for achievement: desire to accomplish something difficult or to accomplish a task or goal more effectively than in the past, reach a high standard of success
Need for affiliation: desire to form close personal relationships, avoid conflict and establish warm friendships.
Need for power: desire to influence or control others, be responsible for others and have authority over others.
Write all styles to handle conflict. What is the difference between avoiding and collaborating styles? Give examples.
Styles to handle conflict:
Collaborating style
Competing (forcing) style
Compromising style
Accommodating style
Avoiding style
Avoiding style: is used when you are not satisfied with your interests and interests other person, the goal is to delay. For example: you want to go to the cinema, but your friend wants to go to the restaurant. In the final result you stay at home and don’t go anywhere.
Collaborating style: is used when a person wants to satisfy both sides. The same example, but in the result you go to the cinema (at first or later) and restaurant (at first or later).