Vocabulary of the text

Exercise 1. Give the English equivalents for:

максимальне задоволення потреб клієнта; гарантування безпеки і комфорту; поводитися відповідно до правил і норм; випадки деструктивної поведінки; не залишати без реагування жодне порушення; льотний та наземний персонал; сприяти уповноваженим органам у притягуванні порушників до відповідальності; відшкодовувати; підвищити рівень обслуговування; запобігання правопорушенням; послуги, передбачені умовами договору; піддавати небезпеці; учасники двостороннього договору; безквитковий переліт; попередження або штраф; бути обов’язковими.

Exercise 2. Match the two parts of these sentences.

For the comfort of the passengers UTA reminds you …	stow your hand luggage either under the seat in front of you or in the overhead locker.
For safety reasons, you must securely …	are closed and be off at all times during your flight.
Cellular Phones must be switched off when the aircraft doors …	that smoking is not allowed onboard, regardless of flight or service class.
After landing, when the aircraft is parked …	dictaphones or other recording devices shall not be used during taxi, take-off and landing.
Laptop computers, video cameras, music players, electric shavers, …	and engines shut down, the use of cellular phones is permitted.

Speaking

Exercise 1. Make up situations using these words and word-combinations.

1. Ukraine International Airline; to provide the passengers with; to improve one’s service standards; full comfort and service; to comply with the rules; to react adequately in case of destructive behaviour;

2. current Ukrainian legislation; according to the Rules of Conduct; in order to ensure flight safety; to demand rendering of all services; to stipulate; the terms and conditions of the contract;

Lesson 4. Travel Insurance Reading

Most holidays result in wonderful memories. But on occasion, unexpected events or accidents can leave you with cancelled plans and significant unbudgeted expenses. The reason is that many travellers do not take out travel insurance believing “it won’t happen to me”. But it can and does happen to many travellers across the world.

Travel insurance can help you protect yourself, your belongings and your travel investment against unwelcome surprises.

Many coach touring companies will not let you depart on a tour if you don’t have sufficient travel insurance. This includes companies such as Trafalgar Tours and Contiki. Medical costs can be very expensive when travelling internationally, but medicare does not cover you in most overseas countries. Some companies provide limited benefit health insurance only. They don’t major medical insurance as defined by the New York State Insurance Department.

Emergency help of Mike Henry Insurance Policy is available 24 hours a day, 365 days a year wherever you are in the world from a New Zealand. This is very unique to the New Zealand travel insurance market! Simply phone a toll free phone number for assistance.

Thanks to insurance you may travel with total peace of mind and give yourself more time to take care of your business.

Among the services offered are:

• Payment of hospital accounts

• Emergency repatriation to New Zealand

• Advice for replacing lost passports, money and other lost documents

• Advice regarding lost or stolen business items/equipment

• Advice in the event you need to curtail or interrupt your business trip

• Assistance with legal problems

Travel insurance is an essential component of your travel booking process.