While you were out

Message for: Tony

From: Sheila Dallas of (5) ______________________________

Taken by: Jeremy

Message

Re: the phone system we set up for them yesterday

• system doesn’t include enough (6) _______________________

• they’re unable to (7) __________________________ internally

• invoice doesn’t include discount on (8)______________________________________________________

Please ring her back ASAP

Conversation Three

(Questions 9—12)

• Look at the note below.

• You will hear a woman calling about the arrangements for a meeting.

Telephone message

For: John Fitzgerald

Name of caller: Elizabeth Parnell

Date: 7/12/2002

Time: 10.05

Message: Elizabeth will be in the USA until next Tuesday for a (9) ________________________________________.

Could you:

• change the meeting to (10) ____________________________ on Wednesday

• add an item to the agenda: the (11) ____________________?

Please phone Elizabeth today at (12) _______________________.

PART TWO

Questions 13—22

Section One

(Questions 13—17)

• You will hear five short recordings.

• For each recording, decide which book the speaker is talking about.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________

A Effective Time Management B Training that Works C An Introduction to Advertising D How to Advertise Successfully E Organising a Successful Conference F The Perfect Personal Assistant G How to Write Effective Letters H Passing your Interview

Section Two

(Questions 18—22)

• You will hear another five recordings.

• For each recording, decide what reason each person gives.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________

A The media advertising appealed to us. B The company provided a free sample. C A business contact recommended the company. D The company had a good reputation. E The company had a special offer. F The company was conveniently located. G The company guaranteed prompt service. H The company’s prices were competitive.

PART THREE

Questions 23—30

• You will hear a radio report about the London stock market.

• For each question (23—30), mark one letter (A, B or C) for the correct answer.

• After you have listened once, replay the recording.

23 How did the stock market perform today?

A It continued the week’s steady movement.

B It reached its highest level of the week.

C It finished below an earlier peak.

24 Brownlow, the clothing retailer, has

A sold a subsidiary.

B bought a foreign company.

C been taken over.

25 What has happened at Westwales Electricity?

A Training has been offered to the whole workforce.

B The management team has been replaced.

C Many of its engineers have been made redundant.

26 Financial experts advise investors with shares in electricity and gas to

A sell them immediately.

B persuade others to sell them.

C delay any decision about selling.

27 What is said about the pharmaceuticals sector?

A It is the strongest performing sector.

B It is behaving similarly to other sectors.

C It will soon be overtaken by other sectors.

28 Which type of business is continuing to experience difficulties?

A supermarket retailers

B leisure companies

C construction firms

29 What is said about Freewaves, the internet café chain?

A It has increased its research spending.

B It has just announced a loss.

C It has paid shareholders large dividends.

30 What is Simpson’s planning to do?

A expand by taking over other companies

B reorganise the companies in the group

C increase its market share

Test 3 LISTENING 40 minutes (including 10 minutes’ transfer time)

PART ONE

Questions 1—12

• You will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• After you have listened once, replay each recording.

Conversation One

(Questions 1—4)

• Look at the form below.

• You will hear a conversation between two salespeople at BAS, a software company.

RECORD OF SALES CALL

Salesperson: Alan Barnard

Client: Electrolin

Products client is interested in: (1) _________________________________

Name of contact: Steve McCormack

Contact’s position: (2) ________________________________________

New contact X Existing contact __

Action required: Arrange a (3) _______________________________

Location: At BAS (factory)

Level of priority: (4) _____________________________________________

Name of salesperson to follow up enquiry: Janet Huges

Conversation Two

(Questions 5—8)

• Look at the notes below.

• You will hear a sales representative phoning a colleague at Head Office.