Telephone notes

Re: Sales Literature for Paris Show

30 more copies of the (5) ________________________________ catalogue needed.

Correct the wheel (6) ________________________________ for children’s cycles on page 3 of the leaflet.

Query re missing (7) ________________________________ for lightweight touring cycles.

Send order forms for (8) ______________________________.

Conversation Three

(Questions 9—12)

• Look at the form below.

• You will hear a customer telephoning a company about a delivery.

Delivery note

Customer: Planet Design Shops

Order No: 300571

Address for delivery: (9) __________________________________________

Instructions for driver:

Parking available in (10) ______________________________.

Give (11) ____________________________________ to customer.

Collect old (12) _________________________ from customer.

PART TWO

Questions 13—22

Section One

(Questions 13—17)

• You will hear five short recordings.

• For each recording, decide what action the speaker is proposing.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________

A attracting investment B revising salaries C withdrawing a product D reviewing prices E increasing production efficiency F reducing rental costs G replacing equipment H introducing incentives

Section Two

(Questions 18—22)

• You will hear another five recordings.

• For each recording, decide what the speaker’s reason was for accepting their present job.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________

A modern offices B salary offered C location of company D opportunity to travel E reputation of company F training opportunities G working hours H benefits package

PART THREE

Questions 23—30

• You will hear the Purchasing Manager of a manufacturing company giving a presentation to senior management about four possible new suppliers.

• For each question (23—30), mark one letter (A, B or C) for the correct answer.

• After you have listened once, replay the recording.

23 The advantage of the first company is

A the size of the factory. B the competence of the MD.

C the production capacity.

24 The speaker is concerned that the first company lacks

A sufficient firm orders. B fully trained staff.

C reliable distributors.

25 The speaker was initially impressed by the second company because of

A its relationship with employees at the mines.

B its access to the raw materials needed.

C the methods it designed for checking safety in the mines.

26 The second company has problems because

A air transport has limited capacity.

B the road networks are underdeveloped.

C the seaport is too far away.

27 The third factory visited by the speaker

A is owned by a workers’ co-operative.

B was established by a haulage company.

C has financial support from the government.

28 The components manufactured by the third factory

A do not reach the required standard.

B are not accompanied by a guarantee.

C do not match product specifications.

29 The final company visited by the speaker

A has rapidly gained a world-wide reputation.

B has recently increased its production area.

C has received a loan to improve technology.

30 The speaker recommends the final company because

A it has agreed to reduce its prices for large orders.

B it can produce goods within the required timescale.

C its products passed the inspection test she carried out.

Test 4 LISTENING 40 minutes (including 10 minutes’ transfer time)

PART ONE

Questions 1—12

• You will hear three telephone conversations or messages.

• Write one or two words or a number in the numbered spaces on the notes or forms below.

• After you have listened once, replay each recording.

Conversation One

(Questions 1—4)

• Look at the form below.

• You will hear a woman leaving an answerphone message for a company.

Telephone Message for Max Jacobs

Message from Alison Gates of Merland Healthcare:

Would like us to develop a (1) _________________________ for them.

Recommended by a (2) __________________________________

Alison Gate’s email address: agates@ (3)______________________________.com

Please arrange to meet her and the (4)______________________________________ at Merland’s.

Conversation Two

(Questions 5—8)

• Look at the notes below.

• You will hear a marketing manager reporting on sales of a product.

MusicMate Cassette Player

Success of the product is due to low cost of (5)_____________________________________________________

Sales are currently highest in (6)______________________

We need new (7) ________________________________, but too expensive

Recommended strategy: increase (8)_________________

Conversation Three

(Questions 9—12)

• Look at the notes below.

• You will hear a woman phoning for information about a meeting.

NOTES

Shareholders’ meeting

Location: (9) _____________________________________________

Requirements

• Seating for: (10) _______________________________________

• Equipment: five (11) _____________________________

two OHPS

• Photocopied materials: agenda

(12) ___________________________________

PART TWO

Questions 13-22

Section One

(Questions 13—17)

• You will hear five short recordings.

• For each recording, decide which opinion the participant gives about a seminar.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

13 _______________________ 14 _______________________ 15 _______________________ 16 _______________________ 17 _______________________

A The topic was already familiar. B The venue was disappointing. C It increased my confidence. D It was too short. E The presentation was boring. F It was good value for money. G I made some important contacts. H Some participants were unfriendly.

Section Two

(Questions 18—22)

• You will hear another five recordings.

• For each recording, decide which aspect of business the speaker is talking about.

• Write one letter (A—H) next to the number of the recording.

• Do not use any letter more than once.

• After you have listened once, replay the recordings.

18 _______________________ 19 _______________________ 20 _______________________ 21 _______________________ 22 _______________________

A staff turnover B cost control C market trends D cash flow E exchange rates F labour supply G customer service H product distribution

PART THREE

Questions 23—30

• You will hear a discussion between two consultants, Christina Shaw and David Yates, about a management training programme for a company called Sandfords.

• For each question (23—30), mark one letter (A, B or C) for the correct answer.

• After you have listened once, replay the recording.