Раздел 4 заказы введение b temy

ORDERS

If the seller's offer is right, an order may be expected to follow. The really difficult part of the business is now over and the remaining correspondence is largely routine.

In placing of an order, first of all, accuracy is essential. An error in quoting a catalogue number, or a mistyped figure in the quantity column can cause trouble which it may be impossible to put right later. All this is very elementary, but such errors are known to occur; a double check at all stages is the only prudent course.

Clarity is also essential. The buyer must make clear to the seller exactly what he wants. Most firms will agree that there is room for improvement here. In the export business there are also other things needed besides an accurate description of the goods: for example, method of transport, packing, delivery and insurance, or possibly method of payment, if this has not been settled already. Then the buyer may require some special documents for his own use or to satisfy import regulations. These must be asked for - the exporter cannot always know what the buyer requires in this respect. Large firms will most probably use an export order form for ordering; the special requirements are printed on this form, and possibly also the details of terms and conditions of purchase.

When ordering goods, a customer will generally include the following in his letter: a reference to a visit by the supplier's representative, or to an advertisement or catalogue, or to a sample, or to previous correspondence. This applies particularly to a first order. In subsequent orders the buyer may begin his letter with details of the goods required (quantity, quality, catalogue number, packing, etc), conditions and qualifications, alternatives which are acceptable if the goods ordered are not available. A closing sentence often may encourage the supplier to execute the order promptly and with care.

A reply to an order should be sent as soon as possible. The seller should:

thank the buyer for the order received (We are happy to have your trial order for 3 Harvesters to be delivered in the second half of August; We thank you for your Order of 13th July and confirm delivery of ...);

inform him of what is being done or is already done (Thank you for your order (No. DR4316) which we are now making up ...; Further to your order of 14 September we are pleased to inform you that the goods have now been dispatched in accordance with your instructions);

or state reasons why it is impossible to execute the order at once (We are very sorry that we are unable to accept new orders for delivery within the time specified).

ПИСЬМА ДЛЯ ПЕРЕВОДА

ПИСЬМО 1

Dear Sirs,

We thank you for your revised price-list, sent to us on 3rd November. We have received a visit from your representative in Barcelona, and we are convinced that the filing cabinet (TW37) will meet our requirements.

We are therefore placing an order for 70 type TW37 filing cabinets and 500 looseleaf folders. We enclose an official order form for the above goods. The order will call for a Pro-Forma Invoice, which should include full details of discounts, freight and insurance.

This order is subject to delivery before 15th December, 2004. We therefore reserve the right to cancel the order and/or return the shipment at your risk and expense at any time after that date.

Since this is the first time we have done business, the most acceptable method of payment will be by irrevocable Letter of Credit.

Besides, we must insist on certain packing conditions, both in our own interest and to comply with the demands of our customs authorities.

We prefer light wooden containers for the filing cabinets to prevent dents and scratches. Wooden crates will be necessary for the looseleaf folders. We would like to have some extra padding in these crates also. Customs examination is thorough in Barcelona, so any metal bands securing the containers and crates must be screwed on carefully so that the containers can be opened and secured again properly.

We are acquainted with your special marks and they are adequate as identification. In addition Spanish customs require the country of origin to be marked on the container, and the weights (in kilos, please!) and dimensions (in cms., please!). We would also like the word FRAGILE stencilled in large letters on all sides of the container. Each container must have a number.

These instructions must be strictly observed, as the containers and crates are likely to receive rough handling in transit and at the port of discharge.

ОТВЕТИЛ ПИСЬМО 1

Dear Sirs,

Your Order No. 281511/TW37/CLF

We thank you for your order of 15th November for:

70 TW37 Filing Cabinets 500 Cuefile Looseleaf Folders

We can confirm that we have these items in stock, and that we can guarantee delivery to Barcelona before the 15th December. They will be despatched as soon as we have received instructions from your bank's correspondents in London. We have already despatched a Pro-Forma Invoice for the merchandise to you and it should reach you within a few days. All costs to Barcelona are included in it.

When we have heard from your bank's correspondents we will immediately advise you of the date of shipment.

You may rely on us to follow the instructions in your Letter of Credit in full.

Yours faithfully,

ПИСЬМО 2

We thank you for your letter of 5th June and the latest leaflet of the new model of Harvester.

We have decided to place a trial order with you for 3 Harvesters.

As to the delivery date we agree that they should be shipped 2 months after your confirmation of the order.

Despatch and marking instructions will be given by our forwarding agents in London, who will tell you of their charges. Your invoice should include cif Mombasa, and the amount of our credit is sufficient to cover this and your bank commission.

Please tell us by telex when the machines have been despatched.

ОТВЕТ НА ПИСЬМО 2

Dear Sirs,

We are very happy to have your trial order for 3 Harvesters to be delivered in the second half of August. It is a pleasure to have the opportunity of supplying you and we are quite sure you will be satisfied both with the quality of our machines and our service.

Your choice of method of payment is quite acceptable to us, and we note that this will be by Irrevocable Letter of Credit, valid till 15th September.

We assure you that this trial order and all further orders shall be carefully fulfilled.

ПИСЬМО 3

Dear Sirs,

In reply to your letter dated 8th July we would like to tell you that your terms of delivery and payment are quite acceptable to us, we find your price a bit high, though.

We hope, however, that you will grant us a discount when we become your regular buyers.

So we are pleased to establish business relations and are placing an order for 5,000 tons of Wheat, Sample No 350 with you.

Please telex the date of shipment.

We are looking forward to your prompt confirmation of the order.

ОТВЕТ НА ПИСЬМО 3

Dear Sirs,

We thank you for your Order of 13th July and confirm delivery of 5,000 tons of Wheat, Sample No 350 in August.

We would like to let you know that if you increase your order to 10,000 tons of Wheat, we can grant you an 8 per cent discount.

We hope that we shall be doing business to the mutual benefit of both countries.

ПИСЬМО 4

Уважаемые господа!

Мы подтверждаем получение Вашего письма от 2 февраля и просим Вас принять к выполнению заказ на 3 насосные машины. Мы согласны с назначенными Вами ценами.

Доставка должна быть осуществлена по вышеуказанному адресу к 3 апреля. По скольку Вы ничего не упомянули о гарантийном сроке, который обычно предоставляется при поставке машин, мы хотим указать, что просим дать двухгодичный срок гарантии, в течение которого Вы обязаны выполнять любые ремонтные работы бесплатно.

Мы будем рады, е ели В ы известите нас о получении нашего заказа и Вашем мнении о наших условиях.

44

Уважаемые господа!

Мы благодарим вас за письмо от 7 февраля. Mki изучили ваш каталог и выбрали две модели автомобилей, заказ на которые мы прилагаем. Н ам бы хотелось отметить, что данный заказ пробный и если нас удовлетворит ваша поставка, то вы можете рассчитывать на регулярные повторные заказы.

Во избежание недоразумений с нашими таможенниками обеспечьте точное выполнение наших инструкций по отгрузке.

ПИСЬМО 6

Уважаемые господа!

В подтверждение нашего телефонного разговора от 2 февраля ст., пр а с им Вас принять заказ на публикацию рекламных объявлений наших клиентов в каталоге предстоящей ярмарки.

Просим Вас сообщить о готовности рекламных объявлений и своевременно представить нам образцы, подготовленные к опубликованию.

Заранее благодарны за внимание к нашему заказу.

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