- •Circle the correct variant
- •Complete the sentences with an appropriate word.
- •Fill in the gaps, the first letter of the word is given
- •Read the text. What does the writer think?
- •Complete the article with the following phrases and sentences
- •Match the words (1-10) with their definitions (a-j)
- •Answer the questions
- •Discussion points
- •Past Indefinite образуется:
- •Write the past forms of these verbs. Which verbs are regular (правильные) and which are irregular (неправильные)?
- •Complete the conversation using Past Indefinite with the correct form or an appropriate short answer.
- •Choose the correct word in italics
- •Translate
- •Unit 5 Employment
- •Match the words (1 – 10) with the definitions (a – j):
- •Match the words from column a with the words from column b to make word combinations. Translate word combinations into Russian.
- •Complete the sentences with the words from the Useful Language (the first letter is given):
- •Read the article. With problems can you have when organizing office picnic? The office picnic.
- •Are these statements true or false?
- •Match the words from the text with their definitions.
- •Find the English equivalents of the Russian words below in the text
- •Fill in the gaps with a suitable phrase or word from the text.
- •Answer the following questions:
- •Discussion points:
- •The present perfect
- •Unit 6 Customer Service
- •Match the words (1-10) with their definitions (a-j)
- •Match the words from column a with the words from column b to make word combinations. Translate the word combinations into Russian.
- •Circle the correct variant
- •Complete the sentences with words from the Useful Language (the first letter is given):
- •Read the text and choose sentence a or b which best describes the main point
- •Getting better service.
- •Are the statements true or false?
- •Match the steps 1-5 from the learning routine with the explanations a-e.
- •Complete the sentences with the words from the text:
- •Find English equivalents of the Russian words below in the text:
- •Answer the questions:
- •Discussion points:
- •Write the comparative and superlative forms:
- •XIV. Choose the comparative or superlative form in italics to complete the information.
- •XV. Complete the text with comparative or superlative form of adjectives in brackets:
- •XVI. Translate:
- •Unit 7 Travel
- •Match the words (1-10) with the definitions (a-j)
- •Translate the following words combinations, think which of them can be used when talking about hotels and which when talking about airports. Put them into the correct column in the table.
- •Fill in the gaps using the words from Useful language ( the first letter is given)
- •Read an article and choose the correct definition of what a career break is.
- •More workers take a career break.
- •Find the words in the text for the following definitions.
- •Find the English equivalents of the Russian words below in the text.
- •Complete the sentences with a suitable word or phrase from the text.
- •Answer the following questions:
- •Discussion points.
- •Are the following nouns countable or uncountable?
- •Translate:
- •Unit 8 Orders
- •Guess the word by its definition:
- •Match words from column a with words from column b to make word combinations. Translate the words combinations into Russian.
- •Complete the sentences with the words from the Useful language in the appropriate form (the first letter is given)
- •Read the article and say why some retailers are worried. Worry for retailers as web shopping clicks into the place.
- •Match these words and phrases from article (1-10) with their meaning (a-j)
- •Find the English equivalents of the Russian words below in the text.
- •Answer these questions:
- •Discussion points:
- •Rewrite the sentences using the Present Continuous form of the verbs in bracket. Decide if they’re about now (n) or future (f)
- •Complete the sentence with the appropriate form of the verb in brackets.
- •Complete the dialogues with the appropriate form of the verbs in brackets. More than one answer is possible in some cases.
- •Translate:
Match the words (1-10) with their definitions (a-j)
supplier
inspire
feedback
dissatisfied
refund
encourage
negotiate
questionnaire
invoice
10.promotion
not pleased with something
to make someone more likely to do something
activities to advertise something
a list of things provided or work done together with their cost
a list of questions that people are asked
to make someone feel that they want to do something
to have formal discussions in order to reach an agreement
the people employed in an organization
information about something, that says if it is successful or not
an amount of money that is given back to you
Match the words from column a with the words from column b to make word combinations. Translate the word combinations into Russian.
A
personalized
to keep
call
to conduct
customer
age
meet
half
repeat
loyalty
B
loyalty
the needs
survey
price
card
centre
group
service
promises
business
Circle the correct variant
To make somebody wait for a short time is to …
put on hold
put to hold
A prize or a sum of money that is given to someone following an official decision is …
award
reward
To make someone feel that they want to do something and can do it is to …
encourage
inspire
Pleased because something has happened in the way that you wanted is
dissatisfied
satisfied
If something is not good or of a very low quality, we say it’s …
poor
awful
If something is important or noticeable we say it’s …
significant
specific
To answer the phone is to …
pick on
pick up
To cause something to get better is to …
improve
repair
Complete the sentences with words from the Useful Language (the first letter is given):
She runs her business very e……….. . And she has just been n ……….. for the best business woman of the year!
Did you get any f……….. from customers about our new soap? Maybe we should c ……….. a s ……….. to get to know their opinions.
I need to buy a l ……….. it can very useful when working outdoors. I will order it on the internet, I hope the company will keep to the d ……….. d ……….. .
A new boss didn’t want to n……….. with his employees.
I took a radio back to the shop and asked for a r ……….. because its q ……….. was really poor.
They got hundreds of r ……….. for more information about new product.
I took a t ……….. to get from the airport to the hotel.
There was a p ……….. in the supermarket and they were giving free moisturizers.
If you want to buy a plane t ……….. you need to l ……….. o……….. airlines website.
If you always meet the customer needs, you will develop strong c ……….. l ……….. .
READING.