- •Circle the correct variant
- •Complete the sentences with an appropriate word.
- •Fill in the gaps, the first letter of the word is given
- •Read the text. What does the writer think?
- •Complete the article with the following phrases and sentences
- •Match the words (1-10) with their definitions (a-j)
- •Answer the questions
- •Discussion points
- •Past Indefinite образуется:
- •Write the past forms of these verbs. Which verbs are regular (правильные) and which are irregular (неправильные)?
- •Complete the conversation using Past Indefinite with the correct form or an appropriate short answer.
- •Choose the correct word in italics
- •Translate
- •Unit 5 Employment
- •Match the words (1 – 10) with the definitions (a – j):
- •Match the words from column a with the words from column b to make word combinations. Translate word combinations into Russian.
- •Complete the sentences with the words from the Useful Language (the first letter is given):
- •Read the article. With problems can you have when organizing office picnic? The office picnic.
- •Are these statements true or false?
- •Match the words from the text with their definitions.
- •Find the English equivalents of the Russian words below in the text
- •Fill in the gaps with a suitable phrase or word from the text.
- •Answer the following questions:
- •Discussion points:
- •The present perfect
- •Unit 6 Customer Service
- •Match the words (1-10) with their definitions (a-j)
- •Match the words from column a with the words from column b to make word combinations. Translate the word combinations into Russian.
- •Circle the correct variant
- •Complete the sentences with words from the Useful Language (the first letter is given):
- •Read the text and choose sentence a or b which best describes the main point
- •Getting better service.
- •Are the statements true or false?
- •Match the steps 1-5 from the learning routine with the explanations a-e.
- •Complete the sentences with the words from the text:
- •Find English equivalents of the Russian words below in the text:
- •Answer the questions:
- •Discussion points:
- •Write the comparative and superlative forms:
- •XIV. Choose the comparative or superlative form in italics to complete the information.
- •XV. Complete the text with comparative or superlative form of adjectives in brackets:
- •XVI. Translate:
- •Unit 7 Travel
- •Match the words (1-10) with the definitions (a-j)
- •Translate the following words combinations, think which of them can be used when talking about hotels and which when talking about airports. Put them into the correct column in the table.
- •Fill in the gaps using the words from Useful language ( the first letter is given)
- •Read an article and choose the correct definition of what a career break is.
- •More workers take a career break.
- •Find the words in the text for the following definitions.
- •Find the English equivalents of the Russian words below in the text.
- •Complete the sentences with a suitable word or phrase from the text.
- •Answer the following questions:
- •Discussion points.
- •Are the following nouns countable or uncountable?
- •Translate:
- •Unit 8 Orders
- •Guess the word by its definition:
- •Match words from column a with words from column b to make word combinations. Translate the words combinations into Russian.
- •Complete the sentences with the words from the Useful language in the appropriate form (the first letter is given)
- •Read the article and say why some retailers are worried. Worry for retailers as web shopping clicks into the place.
- •Match these words and phrases from article (1-10) with their meaning (a-j)
- •Find the English equivalents of the Russian words below in the text.
- •Answer these questions:
- •Discussion points:
- •Rewrite the sentences using the Present Continuous form of the verbs in bracket. Decide if they’re about now (n) or future (f)
- •Complete the sentence with the appropriate form of the verb in brackets.
- •Complete the dialogues with the appropriate form of the verbs in brackets. More than one answer is possible in some cases.
- •Translate:
Write the comparative and superlative forms:
big
warm
cheap
low
easy
popular
interesting
boring
difficult
high
expensive
quick
bad
happy
important
beautiful
many
long
old
clever
good
little
XIII. Complete the sentences with the given words and phrases:
most comfortable, easiest, best, quickest. nearest
What’s the ………. way to get there?
The ………. of getting here is a taxi from the airport
It’s ………. hotel in India.
Buying laptop sounds like ………. option.
Where’s ………. petrol station?
XIV. Choose the comparative or superlative form in italics to complete the information.
The (1)more/most important thing to do before working in another country is to think about these things:
Do you want a (2)better/best job or a (3)more/most interesting life?
It is (4)easier/easiest to live in another country when you speak the language. Start lessons before you leave
What is (5)the nicer/nicest place to live in?
Could the customer service in a new country be (6)worse/worst than in yours?
Will it be (7) more comfortable/most comfortable to get there by plane or by bus?
Even the(8) more/most beautiful place in the world isn’t nice when you work 60 hours a week.
XV. Complete the text with comparative or superlative form of adjectives in brackets:
Giorgio Armani, founder of the Armani Group, agrees that last year has been (1. bad) for many companies. There was a crisis and people didn’t want to spend money. Now things are getting (2. good) a bit and customers are becoming (3. optimistic) but now it’s (4. hard) to meet their needs than before. Quality is becoming (5. important) and it’s (6. difficult ) for companies to sell something just because of the famous brand. People expect goods of the famous brands to last (7. long) than simple goods. So, companies arrange promotions and conduct surveys to ensure in order to attract (8. many) customers.
XVI. Translate:
Карта постоянного покупателя очень удобна. Она подходит тем, кто предпочитает более индивидуализированное обслуживание. C ней вы можете покупать товары быстрее.
Портативный компьютер (ноутбук) удобнее и дешевле персонального.
Обратная реакция – это самое важное в работе с покупателями и компании проводят опросы, чтобы удовлетворить нуждам клиентов.
Для возрастной группы 60+этот телефон является лучшим выбором.
Не переводите клиентов в режим ожидания надолго – должно быть золотым правилом всех колл центров. Также многие колл центры должны подобрать менее надоедливую музыку.
Привередливые клиенты улучшают качество обслуживания своими жалобами и компании работают более результативно.
Apple – хорошо управляемая компания с хорошей репутацией, ее работники могут справится с жалобами даже от самых ужасных покупателей.
В этой сети отелей работают самые лучшие секретари приемной, они заслуживают доверия и все делают вовремя.
Он влюбился в нее, когда ему было 20 лет и они были самой счастливой парой (couple) на земле.
У этой розничной компании самый плохой сервис. Хорошие поставщики с ними не работают. У них никогда не будет постоянных клиентов(заказов).
Business Result Pre-Int