- •Circle the correct variant
- •Complete the sentences with an appropriate word.
- •Fill in the gaps, the first letter of the word is given
- •Read the text. What does the writer think?
- •Complete the article with the following phrases and sentences
- •Match the words (1-10) with their definitions (a-j)
- •Answer the questions
- •Discussion points
- •Past Indefinite образуется:
- •Write the past forms of these verbs. Which verbs are regular (правильные) and which are irregular (неправильные)?
- •Complete the conversation using Past Indefinite with the correct form or an appropriate short answer.
- •Choose the correct word in italics
- •Translate
- •Unit 5 Employment
- •Match the words (1 – 10) with the definitions (a – j):
- •Match the words from column a with the words from column b to make word combinations. Translate word combinations into Russian.
- •Complete the sentences with the words from the Useful Language (the first letter is given):
- •Read the article. With problems can you have when organizing office picnic? The office picnic.
- •Are these statements true or false?
- •Match the words from the text with their definitions.
- •Find the English equivalents of the Russian words below in the text
- •Fill in the gaps with a suitable phrase or word from the text.
- •Answer the following questions:
- •Discussion points:
- •The present perfect
- •Unit 6 Customer Service
- •Match the words (1-10) with their definitions (a-j)
- •Match the words from column a with the words from column b to make word combinations. Translate the word combinations into Russian.
- •Circle the correct variant
- •Complete the sentences with words from the Useful Language (the first letter is given):
- •Read the text and choose sentence a or b which best describes the main point
- •Getting better service.
- •Are the statements true or false?
- •Match the steps 1-5 from the learning routine with the explanations a-e.
- •Complete the sentences with the words from the text:
- •Find English equivalents of the Russian words below in the text:
- •Answer the questions:
- •Discussion points:
- •Write the comparative and superlative forms:
- •XIV. Choose the comparative or superlative form in italics to complete the information.
- •XV. Complete the text with comparative or superlative form of adjectives in brackets:
- •XVI. Translate:
- •Unit 7 Travel
- •Match the words (1-10) with the definitions (a-j)
- •Translate the following words combinations, think which of them can be used when talking about hotels and which when talking about airports. Put them into the correct column in the table.
- •Fill in the gaps using the words from Useful language ( the first letter is given)
- •Read an article and choose the correct definition of what a career break is.
- •More workers take a career break.
- •Find the words in the text for the following definitions.
- •Find the English equivalents of the Russian words below in the text.
- •Complete the sentences with a suitable word or phrase from the text.
- •Answer the following questions:
- •Discussion points.
- •Are the following nouns countable or uncountable?
- •Translate:
- •Unit 8 Orders
- •Guess the word by its definition:
- •Match words from column a with words from column b to make word combinations. Translate the words combinations into Russian.
- •Complete the sentences with the words from the Useful language in the appropriate form (the first letter is given)
- •Read the article and say why some retailers are worried. Worry for retailers as web shopping clicks into the place.
- •Match these words and phrases from article (1-10) with their meaning (a-j)
- •Find the English equivalents of the Russian words below in the text.
- •Answer these questions:
- •Discussion points:
- •Rewrite the sentences using the Present Continuous form of the verbs in bracket. Decide if they’re about now (n) or future (f)
- •Complete the sentence with the appropriate form of the verb in brackets.
- •Complete the dialogues with the appropriate form of the verbs in brackets. More than one answer is possible in some cases.
- •Translate:
Complete the sentences with the words from the text:
To complain, especially about something which does not seem important is to …
A business that is controlled in a way that produces good results is a …-…. business.
If a person doesn't usually get emotional or excited about things he is ….
A person skilled in something or who gives an advice is ….
A usual or fixed way of doing things is …
A detailed plan for achieving success is …
A detailed study of a subject, especially in order to discover (new) information is …
To say or do something as a reaction to something that has been said or done is to …
Find English equivalents of the Russian words below in the text:
Требовательный, привередливый (para 1)
Создавать шумиху (para 2)
Важная проблема (para 2)
Издалека, вокруг да около (para 2)
Улучшение качества обслуживания (para 3)
Прямой, непосредственный ( para 3)
Отвечать на жалобы (para 4)
«возмещение, восстановление услуг» (para 4)
Сеть отелей (para 4)
Разбираться, справлять с жалобами (para 4)
Answer the questions:
What did team of Chris Voss find about service quality in Britain?
Who is more critical Americans or British?
What can help to improve service quality?
What service recovery strategy is mentioned in the article?
How do employees of Ritz hotel chain apologize to their customers?
Discussion points:
Do you think LEARN is helpful in handling complaints from customers? Why/why not?
Do people in your country complain a lot? Why? Are people’s complaints always handled?
Have you ever companied about bad service? Did it help?
How would you describe the quality of service in your country?
GRAMMAR
В английском языке, как и в русском, прилагательные (качественные) образуют две степени сравнения: сравнительную и превосходную.
Односложные прилагательные |
Подавляющее большинство односложных прилагательных образуют степени сравнения с помощью простых форм:
Сравнительная степень образуется при помощи суффикса –er,
Превосходная степень образуется при помощи суффикса -est
При этом соблюдаются следующие правила:
1 В односложных прилагательных, оканчивающихся на одну согласную с предшествующим кратким гласным звуком, конечная согласная буква удваивается (чтобы сохранить закрытость слога):
big большой – bigger - biggest
thin тонкий – thinner - thinnest
2 Если прилагательное оканчивается на y с предшествующей согласной, то y меняется на i
busy занятый - busier - busiest
happy счастливый - happier - happiest
Примечание: Но если перед y стоит гласная, то y остается без изменения:
grey серый - greyer - greyest
3 Конечная гласная e (немое e) перед суффиксами -er, -est опускается:
white белый - whiter - whitest
Положительная степень |
Сравнительная степень |
Превосходная степень (артикль the везде) |
dark темный |
darker темнее |
(the) darkest самый темный |
nice милый |
nicer милее |
(the) nicest самый милый |
large большой |
larger больше |
(the) largest наибольший |
Двусложные и многосложные прилагательные |
Многосложные и большинство двусложных прилагательных образуют сравнительную степень с помощью слова more - более, а превосходную степень - most - самый (наиболее). А меньшая и самая низкая степень качества выражаются словами less - менее и least – наименее. Эти слова ставятся перед прилагательным в форме положит. степени ( основная форма).
Положительная степень |
Сравнительная степень |
Превосходная степень (артикль the везде) |
difficult трудный beautiful красивый |
more difficult труднее more beautiful красивее |
most difficult самый трудный most beautiful самый красивый |
Выражение меньшей и наименьшей степени: |
||
expensive дорогой (по цене) |
less expensive менее дорогой |
(the) least expensive наименее дорогой |
Например:
We are glad that this work is less difficult. |
Мы рады, что эта работа оказалась менее трудная. |
Некоторые прилагательные с одинаковой частотностью встречаются как в простых, так и в сложных формах сравнения, например:
clever умный, способный |
cleverer; more clever |
cleverest; most clever |
stupid глупый, тупой |
stupider; more stupid |
stupidest; most stupid |
sincere искренний |
sincerer (реже); more sincere; |
sincerest; most sincere |
Исключения из общих правил образования степеней сравнения: |
Образуют степени сравнения от другого корня:
Положительная степень |
Сравнительная степень |
Превосходная степень (артикль the везде) |
good хороший |
better лучше |
(the) best самый лучший |
little маленький |
less меньше |
(the)least наименьший |
bad плохой |
worse хуже |
(the)worst самый плохой, худший |
much много (с неисчисл.) many много (с исчисл.) |
more больше |
(the)most больше всего |