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Unit IX the system of quality control

Part I

I. Discuss the following questions in class.

1. What is the system of quality control? Try to define the term in your own words.

2. Where can we meet this system, in what spheres?

II. Read the text and decide if the following questions correspond to the information in the text or not.

1. What is the main role of the quality control system?

2. What are the responsibilities of quality control engineer?

3. Control engineer jobs for technicians can be found in a wide range of manufacturing facilities, can’t they?

4. What happens when a problem is identified?

5. Is it true that quality control can cover not just products, services or processes?

6. What is the difference between quality control and quality assurance?

7. QA is defined as a procedure or set of procedures intended to ensure that a product or service under development (before work is complete, as opposed to afterwards) meets specified requirements, isn’t it?

Quality control is a process employed to ensure a certain level of quality in a product or service. It may include whatever actions a business deems necessary to provide for the control and verification of certain characteristics of a product or service. The basic goal of quality control is to ensure that the products, services or processes provided meet specific requirements and are dependable, satisfactory and fiscally sound. Essentially, quality control involves the examination of a product, service or process for certain minimum levels of quality. The goal of quality control team is to identify product or services that do not meet a company specified standards of quality. If a problem is identified the job of quality control team or professional may involve stopping production temporality. Depending on the particular service or product as well as the type of the problem production or implementation may not cease entirely. Usually it is not the job of quality control team or professional to correct quality issues. Typically, other individuals are involved in the process of discovering the cause of quality issues and fixing them. Once such problem is overcome the product, service or process continues production or implementation as usual. Quality control can cover not just products, services or processes but also people. Employees are an important part of a company. If a company has employees that don’t have adequate skills or training, have trouble understanding directions, or are misinformed, quality may be severely diminished. When quality control is considered in terms of human beings, it concerns correctable issues. However, it should not be confused with human resource issues. Often, quality control is confused with quality assurance. Though the two are very similar, there are some basic differences. Quality control is concerned with the product, while quality assurance is process–oriented. Even with such a clear cut difference defined, identifying the differences between the two can be hard. Basically, quality control involves evaluating a product, activity, process, or service. By contrast, quality assurance is designed to make sure processes sufficient to meet objectives. Quality assurance ensures a product or service is manufactured, implemented, created, or produced in the right way; while quality control evaluates whether or not the end result is satisfactory. Quality control activities are focused on the deliverable itself. Quality assurance activities are focused on the process used to create the deliverable. They are both powerful techniques and both must be performed to ensure that the deliverables meet your customers quality requirment.