- •Предисловие
- •Часть I Урок 1 правила составления деловой корреспонденции
- •1.1. Особенности официально-делового стиля
- •1.2. Деловое письмо
- •1.3. Электронное сообщение
- •1.4. Факс
- •2.2. Письмо-приглашение
- •2.3. Письмо о назначении встречи
- •2.4. Письмо-подтверждение
- •2.5. Письмо-благодарность
- •Урок 3 переписка при устройстве на работу
- •3.1. Резюме
- •3.2. Письмо об устройстве на работу
- •3.3. Рекомендательное письмо
- •Урок 4 коммерческая переписка
- •4.1. Письмо-запрос
- •4.2. Письмо-предложение
- •4.3. Письмо-заказ
- •4.4. Письмо-претензия
- •4.5. Письмо-извинение
- •Тексты для чтения текст 1
- •Текст 2
- •Текст 3
- •Текст 4
- •Текст 5
- •Часть II клишированные фразы, используемые в деловой переписке
- •Ключи к заданиям Библиографический список
- •Содержание
- •454091, Г. Челябинск, ул. Свободы, д. 155/1
3.2. Письмо об устройстве на работу
Цель вводного абзаца письма об устройстве на работу (letter of application) – привлечь внимание работодателя к кандидату на должность. В нем указывается причина написания (вакансия и источник информации о ней), почему автора письма заинтересовала именно эта компания, какими способностями и навыками он обладает для того, чтобы занять выбранную вакансию.
Во втором абзаце описываются навыки, умения и достоинства, которые имеют прямое отношение к данной вакансии. Они по возможности подтверждаются конкретными примерами, показывающими, как кандидат зарекомендовал себя в прошлом, а также ссылками на уважаемых поручителей.
В заключительном абзаце указываются личные качества и то, как они могут пригодиться работодателю. В конце письма выражается надежда быть приглашенным на собеседование или личную встречу, что ненавязчиво побуждает адресата к действию.
Dear Mr. Woodward:
The Woodward Clothing., Inc. employment advert in the May 30 edition of the Sunday Time has attracted my interest. Because I believe that I am qualified for the Sales Manager position in your office, I enclose a copy of my resume.
As manager in Jackson Shoes Inc., I am directly responsible for providing helpful service to customers, monthly bookkeeping, changes in product offerings and providing in-house training for new employees. I am familiar with designing and implementing computer based tools and programming Excel spreadsheet implemented to control sales strengths and weaknesses. I have traveled extensively, both locally and abroad. I am also proficient in French.
My work experience has helped me to develop an ability to deal with public, a valuable asset for a clothing retailer. I believe that my experience would be useful in your firm.
I look forward to a personal interview at your convenience. Do not hesitate to contact me if you need any further information. My phone number is (503) 456-6781.
Sincerely yours,
Peter Townsled Encl. |
3.3. Рекомендательное письмо
Цель данного письма (recommendation/reference) – рекомендовать кандидата на должность работодателю и подтвердить то, что он подходит для выбранной им вакансии. Оно содержит описание и характеристику деловых качеств кандидата. В заключительной фразе автор письма советует работодателю принять на работу человека, о котором идет речь в письме.
Dear Mr Woodward:
I am happy to provide the information you requested regarding Peter Townsled.
Mr Townsled was a student in my business administration course from 1998 to 2000. He was always an outstanding student and demonstrated his thorough grasp of the subject matter in his class performance as well as in written work. His assignments were always executed with punctuality. Moreover, he was an enthusiastic participant in class discussions and helped make the course a rewarding experience for everyone.
Therefore, I can recommend Mr Townsled, without hesitation, for the position of Sales Manager in your firm.
Yours truly,
J.D. Barnes Associate Professor |
TASKS
Task 1. Find thirteen pairs of synonyms.
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Task 2. A) Put the words and phrases into the appropriate categories and add five words of your own into each of them.
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(1) Work Experience |
(2 )Academic Qualifications |
(3) Personal Qualities |
___________________ |
_______________________ |
______________________ |
B) Use the words and phrases from those above to fill in the gaps in the sentences.
During my time in the retail outlet at Slane Clothing, I became used to _______.
While at Durham, I ______________ in management practices.
I __________ my studies in 1999 and was awarded a first class Honours degree.
After two years in my previous job, I was promoted to the position of assistant _____________.
I joined the Liverpool Echo as a(n) _____________ printer in 1993.
At the same time as I was doing my degree, I also worked ____________ for a parcel delivery service.
I performed the full range of ____________ during my employment in the administration department of Halley’s.
Since leaving school, I have been _________ to a career in marketing.
Task 3. Fill in the gaps in the letters with the words on the right.
1) I should be glad if you would ___1___ how far my ___2___ (set out in the ___3___ resume) meet your ___4___. It has been my ___5___, ever since I was at school, to become a member of a ___6___ firm, and, if successful in ___7___ this post, I would do my best to give loyal and enthusiastic ___8___. I could come for an ___9___ at any time and I enclose a ___10___, |
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addressed to ___11___, in the ___12___ that you will use it to tell me when I may come. |
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2) I am interested in ___1___ as Director of Studies for your ___2___. I am an EFL language ___3___ with nearly 10 years’ ___4___ to offer you. I enclose my ___5___ as a first step in ___6___ the possibilities of ___7___ with Interplay Languages. My most ___8___ experience was implementing English Through Drama workshops for use with corporate clients. I was ___9___ for the overall pedagogical content. In addition, I developed the first draft of the teacher’s handbook. As Director of Studies with your organisation, I would bring a focus on quality and ___10___ to your syllabus design. Furthermore, I work well with others, and I am experienced in course planning. I would ___11___ your keeping this enquiry ___12___. I will call you in a few days to ___13___ an interview at a time ___14___ to you. Thank you for your ___15___. |
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3) This month I ___1___ a two-year ___2___ of study in Travel and Tourism at the LA Business Institute, and my ___3___ counsellor suggested I ___4___ to you for a position as ___5___ travel agent. As you will see from my ___6___ resume, I have taken courses in nearly every ___7___ of the travel industry. I have ___8___ in workshops simulating computer and telephone ___9___, and I have had ___10___ practice in ticketing and ___11___. My ___12___ experience, moreover, has helped me to develop an ___13___ to deal with the ___14___ and to be customer oriented and ___15___. I would like very much to put my ___16___ to work for your agency. I am ___17___ for an interview Monday through Friday during ___18___. You can ___19___ me at 884-7788. |
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4) James Blond ___1___ the KLM Company in July 1998. Since then he has ___2___ to be a most ___3___ and effective member of the sales team. James is professional and ___4___ in his approach to work and very ___5___ by his colleagues and ___6___ clients. He is well-presented and able to work both ___7___ and as part of a ___8___. His ___9___ to all areas of company ___10___ in which he has been ___11___ have been much appreciated. I believe that James will make a ___12___ addition to any ___13___ that he may join. We deeply ___14___ his decision to move on and I ___15___ him without hesitation. |
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Task 4. Fill in the gaps in the sentences with correct prepositions (as, in, for, of, with).
Having lived ___ Hong Kong ___ twelve years, I have a wide knowledge ___ the Chinese language.
I have a degree ___ Middle Eastern politics and am fluent ___ Arabic.
I have been an accountant ___ the past fifteen years and am very familiar ___ the balance sheet.
I am very experienced ___ dealing ___ financial crises since I have worked ___ a financial advisor for twenty years.
___ an auctioneer, I feel that I have experience ___ assessing works ___ art.
Having worked ___ a foreign minister, I am an expert ___ foreign affairs.
I am currently employed ___ a chef and excel ___ catering for large groups.
___ a consultant ___ the Special Olympics Committee, I am well aware ___ the needs ___ the disabled.
Task 5. Choose more formal phrases in the letter of application.
Mrs. Lloyd
Personnel Manager
BLD Services
22 Oak Road
Oxford, OD 26 18L
May 21, 20--
Dear (1) Carol Lloyd / Mrs. Lloyd,
I am writing to (2) apply for the position / get the job of Marketing Manager in your Tokyo office, (3) I read about / as advertised in last week’s Guardian newspaper on 2nd May.
As (4) you can read / outlined in my CV, which (5) I have enclosed / I’m sending with this letter, I (6) went to / attended Riverside Secondary School. In 1987, I graduated from the University of Wales with a BSc in Marketing.
(7) After graduation / When I finished my studies, I moved to Tokyo where I trained as a market researcher for two years. (8) When I came back / On my return to England, I continued working as a market researcher until 1993 when I (9) obtained / got my present (10) job / position.
(11) I am currently employed / Now I work as Assistant Managing Director at Melton Enterprises. (12) My duties include / I have to control the organisation of staff and stock. (13) I am generally noted for my good managerial skills / They say I am good at managing.
I believe that I would be (14) an ideal / great candidate for the position, as I have had extensive marketing training. I also have (15) a number / loads of good business (16) friends / contacts in Tokyo and (17) a basic understanding of the Japanese language / can speak Japanese a little.
I (18) enclose / am sending you my CV and (19) photograph / photo as requested, and (20) would be happy to supply you with further details / can give you every piece of information you need. I thank you for (21) reading / considering my application and (22) can come for / am willing to attend an interview at any time.
(23) Yours sincerely / Best regards,
Steven Bradley
Task 6. Put the sentences in the letter of recommendation in the correct order. Divide it into paragraphs and rewrite it in the modified block style.
James is professional and efficient in his approach to work and very well-liked by his colleagues and executive clients.
I would gladly answer any request for further information.
James Blond joined the A.N.Y. Company in July 1998.
Penny Farthing
Managing Director
Sincerely,
He is well-presented and able to work both independently and as part of a team.
I believe that James will make a valuable addition to any organization that he may join.
To Whom It May Concern:
Reference for Mr. James Blond
We deeply regret his decision to move on and I recommend him without hesitation.
Since then he has proved to be the most reliable and effective member of the sales team.
His contribution to all areas of company activity in which he has been involved have been much appreciated.
Task 7. Many employers require all applicants, regardless of the job they apply for, to complete a job application form. This way the employer will have consistent data on file for all prospective applicants. Study the job application form and practice filling it in.
JOB APPLICATION FORM Instructions: Print clearly in black or blue ink. Answer all questions. Sign and date the form. |
Personal Information First Name ______________________ Middle Name _____________________________ Last Name ______________________ Date and Place of Birth _____________________ Passport Details __________________________________________________________ Social Security Number ____________________________________________________ Address _________________________________________________________________ E-mail __________________________ Phone Number (___)_______________________ Are you eligible to work in the United States? Yes _______ No_______ If you are under age 18, do you have an employment/age certificates? Yes ____ No ____ Have you been convicted of a felony within the last five years? Yes_______ No_______ If yes, please explain: __________________________________ |
Position/Availability Position Applied For ________________________________________ Days Available: Monday _____ Tuesday _____ Wednesday _____ Thursday _____ Friday _____ Saturday _____ Sunday _____ Hours Available: from _______ to ______ What date are you available to start work? ______________________________________ |
Education Name and Address of School - Degree/Diploma - Graduation Date __________________ ________________________________________________________________________ Skills and Qualifications: Licenses, Skills, Training, Awards ________________________ ________________________________________________________________________ |
Employment History Present or Last Positions: Employer ________________________________________________________________ Address _____________________________ Supervisor __________________________ Phone ______________________________ E-mail _____________________________ Position Title _________________________ From ____________ To _______________ Responsibilities ___________________________________________________________ Salary _______________ Reason for Leaving ___________________________________ May We Contact Your Present Employer? Yes _____ No _____ References: Name/Title Address Phone __________________________________________________ ________________________________________________________________________ |
I certify that information contained in this application is true and complete. I understand that false information may be grounds for not hiring me or for immediate termination of employment at any point in the future if I am hired. I authorize the verification of any or all information listed above. Signature _____________________________ Date ______________________________ |
Task 8. A) Choose phrases which can be used in a letter of application for the job advertised below.
EXECUTIVE OFFICER (Payment) to supervise payment operations. You must be fluent in English and Mandarin, familiar with computer operations, and have a qualification in accounting and three years’ relevant experience. We offer a competitive salary, generous holiday allowance, bonus scheme and free medical insurance. For further details and an application form, write to Personnel Officer, Jurong Ltd., 410 Huan Shi Rd W, Guangzhou, China 5110070 |
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a) |
Dear Sir or Madam |
f) |
Yours sincerely, |
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b) |
Personnel Officer Jurong Ltd. 410 Huan Shi Rd W Guangzhou China 5110070 |
g) |
Yours faithfully, |
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h) |
Gentlemen: |
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i) |
I look forward to hearing from you. |
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j) |
I am writing with reference to … |
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c) |
I wish to thank you for …. |
k) |
Congratulations on your promotions to … |
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d) |
I have been an accountant… |
l) |
With apologies, |
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e) |
Further to our telephone conversation yesterday, … |
m) |
Please do not hesitate to contact me if you need any further information. |
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B) Write the application letter using the phrases you have chosen and the information from the CV below.
Curriculum Vitae |
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Candidate |
Amanda Lynn Tailor |
Address |
624 W. 24th Street, Topeca, Kansas 666 11 tel. (814) 338 934 |
Work Experience |
5 years as Chief Accountant in Eterna-Tools, Inc. Responsibilities include preparing accounts payable/receivable, financial statements, checking receipts, keeping all books of account, general ledgers and balance sheets. |
Education |
BSc in Finance & Accounting, May 2000, Topeca Public College, Topeca, Kansas |
Languages |
English (mother), Chinese (fluent), German (fair) |
Computer skills |
Hardware: Macintosh, IBM PC Software: Excel, MS Word, Mac Write, Internet Explorer |
Task 9. A) Study the information on how to write an autobiography.
Employers can ask you to write your autobiography, which is a written account of the series of events that make up your life. A short autobiography gives the basic facts, i.e. date and place of birth, family information, lifetime accomplishments, major events of life. A longer autobiography includes that basic information, of course, with a lot more detail, but it also tells a good story. It this case, consider such questions as:
Was there anything in your childhood that shaped your personality?
Was there a personality trait that drove you to succeed or impeded your progress?
What adjectives would you use to describe yourself?
What were some turning points in your life? etc.
B) Use the following tips and write your short autobiography.
Include introduction and basic personal information in the first paragraph.
Use 1st person pronouns (I, me, my, myself).
Write in the past tense.
Put paragraphs in chronological order, one subject per paragraph.
Link your paragraphs with temporal connectives, e.g. “next”, “after that”, “later”, etc.
Give a summary in the last paragraph and bring the reader up to date.
Proofread and check for errors.
Task 10. Look through some newspapers/magazines and find a job ad or think of a real-life job you would be interested in. (It doesn’t matter if the position is not vacant at the moment.)
A) Make up your CV including some information relevant for the position.
B) Write a letter or e-mail applying for the job you have chosen.
When you finish, work with a partner. Check each other’s grammar, spelling, punctuation and style. Is everything clear, well-structured and easy to understand?
Task 11. Role play “Job Hunt”
Form groups of six. Three students are Applicants for the position, and the rest work as HR Managers in Staffing Division of the European Investment Bank. Everyone should first study the job advertisement and then follow the instructions in the files.
Under the Cotonou Agreement the EIB has a mandate to manage the 2.2 billion euro Investment Facility, which will support the development of private enterprise and commercially run infrastructure in the Africa Caribbean Pacific (ACP) countries. The EIB’s General Directorate for Lending Operations – Development Economic Advisory Service (DEAS) is seeking for its headquarters in Luxembourg an (m/f) |
European Investment Bank A career in the heart of Europe |
Economist The successful candidate will report directly to the Head of DEAS and will work autonomously and proactively. Responsibilities: •Prepare reports on macroeconomic conditions with special focus on ACP countries. •Provide economic inputs for the appraisal of selected operations within the financial sector. •Produce policy papers on matters affecting bank operations. •Elaborate statistical tests and conduct economic analyses of results. •Review and analyse existing work and literature on relevant subjects. Qualifications: •University level education in macroeconomics and development economics. •3-5 years’ experience in applied economics, acquired working in government, banking or an international financial institution. •Strong computer skills with regard to statistical software. •Excellent knowledge of English. Knowledge of other EU country language would be an asset. Competencies: •Good analytical skills and accuracy. •Ability to work independently. •Ability to communicate with clarity and concision. •Developed sense of initiative and problem solving attitude. •Ability to work under pressure on various tasks at a time. •Team player with good interpersonal skills. The EIB offers attractive terms of employment and a wide range of benefits. Applications should include a cover letter and a CV in English and be sent to: EUROPEAN INVESTMENT BANK, Staffing Division, L-2950 Luxembourg. Fax: +352 4379 2545. E-mail: jobs@eib.org For further particulars about the EIB, visit the website: http://www.eib.org |
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Applicant’s File
Step 1. |
You would like to apply for the position advertised above. Use your own name and address and write a letter of application. Enclose your CV. |
Step 2. |
While your papers are being studied, get ready for a job interview and make up a list of questions concerning your future work. |
Step 3. |
You have to go through the interview. Don’t forget to ask the interviewer the questions you’ve prepared. |
Step 4. |
Talk with other applicants for the same position and exchange your opinions and impressions of the interview. |
Step 5. |
Read the letter from the EIB. If they offer you a job, write an e-mail confirming your readiness to start work. Or, if they refuse, write a thank-you letter. |
HR Manager’s File
Step 1. |
Join other HR managers and make up a list of questions you would like to ask the applicants for the position advertised above. |
Step 2. |
Choose one applicant and study his/her papers. If necessary, change the questions you’ve prepared. |
Step 3. |
Interview the applicant and make notes of his/her answers. If he/she asks any questions, be ready to answer them. |
Step 4. |
Join other HR managers again and discuss the results of the interviews. Agree upon the applicant to fill in the position. |
Step 5. |
Write a letter to the applicant you interviewed informing him/her about the decision. |
