2. Письмо рекомендательного характера.

В случаях, когда Вы не можете предоставить клиенту то, что он просит, а предлагаете этому альтернативу, не стоит делать заказ, так как Ваш вариант может ему не подойти по той или другой причине.

Фразы и выражения, используемые в тексте письма рекомендательного характера:

1. Thank you for your letter of 24 May 20… , in which you would like to book a Conference room from 4 to 7 July 20… . Unfortunately, it is not available at that time. We can recommend… Спасибо Вам за письмо от 24 мая 20… года, в котором Вы просите заказать зал для конференций с 4 по 7 июля 200… года. К сожалению, зал занят в это время. Мы можем предложить….

2. In response to your letter of 24 May 20… , in which you would like to book a Conference room from 4 to 7 July 20… , we must inform you that unfortunately, it is not available at that time. We can recommend…

В ответ на Ваше письмо от 24 мая 20… года, в котором Вы просите заказать зал для конференций с 4 по 7 июля 20… года, мы информируем Вас, что, к сожалению, зал занят в это время. Мы можем предложить….

3. If it suits you, please, contact us to make a reservation. Если это Вас устраивает, пожалуйста, свяжитесь с нами, чтобы сделать заказ.

Образец делового письма рекомендательного характера на английском языке (в соответствии с заданием):

Задание

Write a reply as the manager of the Gracia Hotel (5083 La Casa Road Riverside, CA 90512 Rome Italy).

The company International Energy Group (26 Pine Street London WC1H UK) would like to book the Meadow Room and dinner for 15 persons for the night of 1 February 20… .

Unfortunately the Meadow Room is not available that night. You can recommend the Conference Hall. The rates are even lower. You will be happy to see them at your hotel.

Образец ответа:

the Gracia Hotel

5083 La Casa Road Riverside, CA 90512 Rome Italy

Tel. ……………… Fax.

International Energy Group 5 January 20…

26 Pine Street

London WC1H

UK

Dear Sir or Madam

Thank you for your letter of 24 December 20… , in which you would like to book the Meadow Room and dinner for 15 persons for the night of 1 February 20… .

Unfortunately the Meadow Room is not available that night. We can recommend the Conference Hall. The rates are even lower. If it suits you, please, contact us to make a reservation.

We look forward to hearing from you.

Yours faithfully

Ivanova

Elena Ivanova

Manager

Задания для тренировки

Задание 1

Write a letter of reply as the manager of the Grand Hotel (14 Irwin Terrace Bayswater London BI 5432 England).

Mr. and Mrs. Bush (32 Dean Street Wolverthampton O67 4F England) have written to the hotel requesting a twin bedded room with a bath for 7 nights from 21 May 20… . However, a twin bedded room with a bath is available only from 23 May 20… .

Alternatively you can recommend a nearby hotel Premiere. The rates are the same. Write their contacting information.

Задание 2

You are the manager of the Angel Hotel (17 Hans Gardens, London, S.W.I).

Miss Miriam Stratton (Galle Dia 2361 Jardines Del Bosque Sec. Juares Guadalejara Mexico) wants to reserve a single room with a bath for a fortnight from 15^th April 20… . However a single room with a bath is available only from 20^th April.

You can recommend a single room without a bath or the room of the same kind in the hotel Waterfall of similar standard and rate. It is situated nearby.

Задание 3

Write a letter (reply) as the manager of the Chart Hotel (Fouders Court Lothbury London EE2 R 7YT).

Mr. Germaine (2-16 George Street York Y1 5ES England) wants to reserve a single room with a bath for 4 nights from 17 August 20… . However, a single room with a bath is available only from 18 August 20… .

You can recommend a single room with a shower or the Grand Sea Hotel which is nearby and it is of similar standard and price.

Задание 4

Write a letter of reply as the manager of the Elite Palace Hotel (34 Crown Boulevard Christchurch BZ 543New Zealand).

Mr. and Mrs. Richmond (52 Medway Street Lincolnshire PE67 4FAustralia) have written to the hotel requesting a double-bedded room with a shower for 5 nights from 20 May 20… . However, a double bedded room with a shower is available only from 22 May 20… .

Alternatively you can recommend a nearby Hotel Bastion which is of the same chain.

Задание 5

Write a letter (reply) as the manager of the Favourite Hotel (29 Appold Street London WC1I UK).

Mr and Mrs Brown (17 South Road Brighton TN 7 JF US) would like to book the Banqueting Room and dinner for about 20 persons for the night of 12 May 20… .

Unfortunately the Banqueting Room is not available that night. You can recommend the Marble Hall. The rates are a little bit higher. You will be happy to see them at your hotel.

Задание 6

Being the manager of the Sea View Hotel (39 Breech Grove Brighton BN2, USA. Tel. 0044 1265 8695 925, Fax. 0044 1265 8695 930) you must write a reply to Mr Grey, President of Com Systems (112 Marlborough Way London SW 34JT. Tel. 4999 1825 6857, Fax. 4999 1825 6858).

Com Systems would like to reserve a banqueting room for 30 people with audiovisual equipment and computer rental for 29 May 20… .

Unfortunately the banqueting room is not available that day. You can recommend the board room. The rates are lower, but it is smaller than the banqueting room.