3. Письмо - подтверждение отмены.

Фразы и выражения, используемые в основном тексте письма при подтверждении отмены:

1. As you requested, we have cancelled a double room from 3 to 7 May 20… . По Вашей просьбе, мы отменили двухместный номер с 3 по 7 мая 20… года.

2. We confirm the cancellation of a double room from 3 to 7 May 20… . Мы подтверждаем отмену двухместного номера с 3 по 7 мая 20… года.

3. In accordance with your request we confirm the cancellation of a double room from 3 to 7 May 20… . В соответствии с Вашей просьбой, мы подтверждаем отмену двухместного номера с 3 по 7 мая 20… года.

Образец делового письма – подтверждения отмены на английском языке (в соответствии с заданием):

Задание

Write a letter of reply as the manager of the World Travel (25 Garden Avenue Manchester M6 England).

Mrs Berkt (Hugo-Eckener-Strasse 20 D-50839, Koln Germany) who reserved a suite room in your agency for the period 26 – 29 September 2010 would like to cancel the reservation as Mr Berkt has fallen ill.

Express your sympathy and inform them of the cancellation. Say that you will be glad to see them next time.

Образец ответа:

the World Travel

25 Garden Avenue Manchester M6 England

Tel.8(1044)33484705 Fax. 8(1044)33484789

Mrs Berkt 16 August 20…

Hugo-Eckener-Strasse 20

D-50839, Koln

Germany

Dear Mrs Berkt

Thank you for your letter of 16 August 20… .

As you requested, we have cancelled a suite room for the period 26 – 29 September 20… .

We regret, that Mr Berkt has fallen ill and wish him a soon recovery.

We look forward to seeing you in our hotel next time.

Yours sincerely

Ivanova

Elena Ivanova

Manager

Задания для тренировки:

Задание 1

Write a letter of reply as the manager of the Global Travel (58 Garden Avenue Castilla Barcelona S5 Spain).

Mr and Mrs Eagle (15 Stanmore Boulevard Ustica Sicily IT4 Italy) who reserved a triple room in your tourist firm for the period 12 – 19 August 20… would like to cancel the reservation as Mrs Eagle has fallen ill.

Express your sympathy and inform them of the cancellation. Say that you will be glad to see them in your company in the future.

Задание 2

Write a letter of reply as the manager of the Advance Reservation Office of the Grand Azur Hotel (Versterkerstraat 10 1322 AP Almere, the Netherlands) to Ms. Garcia (149, Liosion Street 104.45 Athens Greece), who originally reserved 2 single rooms from 14 March 20… for 4 nights. Unfortunately her friend has fallen ill. She wants to cancel both reservations.

Inform her of the cancellation.

Задание 3

Write a letter of reply as the manager of the Grand Hotel (14 Irwin Terrace Bayswater London BI 5432 England).

Mr. and Mrs. Bush (32 Dean Street Wolverthampton O67 4F England) have reserved in your hotel a twin bedded room with a bath for 7 nights from 21 May 20… . Their plans have changed. They have written to you to cancel their booking.

Inform them of the cancellation. Say that you will be glad to see them in your hotel in the future.

Задание 4

As the manager of the Reservations Department of the Bright Star Hotel (8 Hampshire Court Newport Beach California 92600 USA) write a letter to Mr Smith (112 Marlborough Way London SW 34JT).

His original booking: 1 single room with a private bathroom from 10 August 20… for 3 nights.

His change: he is not arriving, because he has fallen ill.

Express your sympathy and inform him of the cancellation. Say that you will be glad to see him in your hotel in the future.

Write a reply as the manager of the Bavaria Hotel (54 White Avenue Boston AS 45 7 USA).

Задание 5

Mr and Mrs Winner (15, Clifton Street York Y 340 PG Great Britain) originally reserved a twin room for themselves and a triple room for their friends for the period of 21 May 20… for 5 nights.

They want to cancel both reservations, as Mrs Winner has broken her leg.

Express your sympathy and inform them of the cancellation. Say that you will be glad to see them in your hotel in the future.

Задание 6

Write a reply as the manager of the Mobil Travel (87 High Hill, Laurel, FL 10936, USA).

Mr. J. Cartwright (17 Dangle Court London WC2 6AS) booked a holiday to Egypt for 1-15 July 20… in your agency.

Unfortunately owing to his illness he wants to cancel his holiday plans this year.

Express your sympathy and inform him of the cancellation. Say that you will be glad to see him in your agency next time.