4. Письмо – частичная отмена заказа.

Письмо – частичная отмена заказа отличается от письма – подтверждения отмены тем, что часть заказа остается, и Вам обязательно нужно отметить это в своем письме. Поэтому, сначала Вы отменяете часть заказа с помощью уже известных Вам фраз, затем пишете We are holding for you …from…to…20… . Мы придерживаем для Вас …..с…..по…20… года.

Фразы и выражения, используемые в основном тексте письма при частичной отмене заказа.

1. As you requested, we have cancelled a double room from 3 to 7 May 20… . We are holding for you a single room from 3 to 7 20… .По Вашей просьбе, мы отменили двухместный номер с 3 по 7 мая 20… года. Мы придерживаем для Вас одноместный номер с 3 по 7 мая 20…

2. We confirm the cancellation of a double room from 3 to 7 May 20… . We are holding for you a single room from 3 to 7 20… . Мы подтверждаем отмену двухместного номера с 3 по 7 мая 20… года.

Мы придерживаем для Вас одноместный номер с 3 по 7 мая 20…

3. In accordance with your request we confirm the cancellation of a double room from 3 to 7 May 20… . We are holding for you a single room from 3 to 7 20… . В соответствии с Вашей просьбой, мы подтверждаем отмену двухместного номера с 3 по 7 мая 20… года. Мы придерживаем для Вас одноместный номер с 3 по 7 мая 20…

Образец делового письма – частичной отмены заказа на английском языке (в соответствии с заданием):

Задание

Write a letter of reply as the manager of the World Golden Chain Hotel (29 Garden Avenue Manchester M6 England).

Mrs Berkt (Hugo-Eckener-Strasse 20 D-50839, Koln Germany) who reserved a suite room for herself and a double room for her friends in your hotel for the period 26 – 29 September 2010 would like to cancel the reservation of a double room, as one of her friends has fallen ill. Mrs Berkt will arrive, as she planned.

Образец ответа:

the World Golden Chain Hotel

29 Garden Avenue Manchester M6 England

Tel.8(1044)33484777 Fax. 8(1044)33484779

Mrs Berkt 16 August 20…

Hugo-Eckener-Strasse 20

D-50839, Koln

Germany

Dear Mrs Berkt

Thank you for your letter of 16 August 20… .

As you requested, we have cancelled a double room for the period 26 – 29 September 20… .

We are holding for you a suite room from 26 to 29 September 200… .

We regret, that your friend has fallen ill and wish him/her a soon recovery.

We look forward to seeing you in our hotel.

Yours sincerely

Belova

Irina Belova

Manager

Задания для тренировки:

Задание 1

Write a letter of reply as the manager of the Advance Reservation Office of the Grand Azur Hotel (Versterkerstraat 10 1322 AP Almere, the Netherlands) to Ms. Garcia (149, Liosion Street 104.45 Athens Greece), who originally reserved 2 single rooms from 14 March 2010 for 4 nights. Unfortunately her friend has fallen ill. She wants to cancel 1 single room. Ms Garcia will arrive as she planned.

You can accept her change.

Задание 2

Write a letter of reply as the manager of the Reservations Department of the Gold Beach Hotel (41 Gendanmermarkt Berlin AP 607 Germany)

The company Murano Security Services (Dereboyu Cad.11 ATV Arkasi Halkali – Istanbul Turkey) originally reserved 17 twin and 4 triple rooms for the period of 16 – 18 July 20… (2 nights). They want to reduce the number of the twins. They need them only 9.

Accept their change and require a deposit.

Задание 3

Write a reply as the manager of the Bavaria Hotel (54 White Avenue Boston AS 45 7 USA).

Mr and Mrs Winner (15, Clifton Street York Y 340 PG Great Britain) originally reserved a twin room for themselves and a triple room for their friends for the period of 21 May 20… for 5 nights.

Their change: their friends will not arrive. So they want to cancel a triple room. Mr and Mrs Winner will arrive as it was planned.

Задание 4

Write a letter of reply as the manager of the Wing Hotel (41 Ottemach 1 Chiyoda-Ku Tokyo 100).

Mr Petrov (15 Novoslobodskaya Street, Moscow, 103626, Russia) originally reserved 2 double rooms: 1 - for him and his wife and 1- for their children for the period of 10 – 16 July 20… (6 nights).

They changed their plans: the children will not come. So Mr Petrov wants to cancel 1 double room. Mr and Mrs Petrov will come as it was planned.

Задание 5

Write a letter of reply as the manager of Advance Reservation Office of the Marble Hotel (54Nulifer Han 103 803 Istanbul Turkey).

Ms Anette Herridge (16 Broadgate William Street London EC4P 4JS).

Her original booking: 2 suites from 21 August 20… for 8 nights.

Her change: 1 suite from 21 August 20… for 8 nights.

You can accept her change.

Задание 6

Write a letter of reply as the manager of the Hotel Plaza (87 East Road Chicago R23 Illinois USA).

White and Sons Co Ltd (34 William Street London SE 3 5Y England) plans to hold a conference at your hotel from 12 November 20… for 4 days.

They have reserved a comfortable Conference Centre for 80 persons with OHP, TV-set and VCR and public address system. The company has booked 12 single and 5 twin rooms.

They want to reduce the number of the twins to 3.

You can accept their request.