- •Прочитайте і підготуйте переказ тексту. Напишіть 8 запитань до тексту. The current state of tourism
- •2. Write complete sentences from the notes. Change the form of the verb if necessary.
- •Fill in the correct form of the words in brackets.
- •Complete the text. Put the verbs in brackets into the infinitive or the –ing form.
- •Choose the most suitable form of the verbs.
- •Прочитайте і перекладіть текст. Managing tour operations
- •Complete these descriptions of tv documentaries using a word from the box.
- •Complete the text with the words in the box.
- •Complete this formal letter of complaint by choosing the correct option. Sometimes both options are possible.
- •Прочитайте текст, дайте письмові відповіді на запитання до тексту, перекажіть текст. The restaurant business
- •Answer the following questions:
- •Fill in the gaps with the words from the box. Each word should be used no more than once. You won’t need to use them all.
- •Running your own restaurant
- •For questions 1 – 15, read the text below and decide which word a, b, c or d best fits each space.
- •Read and summarize the text. Explain the words in bold type. Quality in tourism
- •Complete this press release using the correct form of the verbs in the box.
- •Fill in each gap with one word only.
- •Read the text and decide which answer a, b, c or d best fits each gap. Suriname
- •Read and translate the text. Write 6 questions to the text. Social tourism
- •Choose the right word.
- •Fill in each gap with only one word. The Tomb of Tutankhamon
- •Fill in the correct preposition.
- •Past simple or present perfect?
- •Read and retell the text. Events management
- •Read the text and answer the questions. Andrea Geuggis about her job
- •Read the text below and put the jumbled paragraphs in the correct order (1 – 4). Discover enticing Agra
- •Fill in the correct word derived from the words in brackets.
- •Think of the word which best fits in each space. Write only one word in each space.
- •Replace words in the text with words from the box so that the meaning says the same. You may have to change the form of the verbs in the box.
- •Read the article and find the following.
- •Great railway journeys
- •Find the words in the box in the text. Then complete the sentences.
- •Choose the most appropriate alternative in the text. Sometimes both alternatives are correct.
- •Choose the correct option.
- •Choose the correct option.
- •Fill in the blanks with a suitable word.
- •Voyage trip tour journey flight ride
- •Fill in the correct word derived from the words in brackets.
- •Fill in the gaps in the letter with a preposition. Five Star Hotels
- •Match phrases a – g to the correct spaces in the text.
- •1. Read the text. Are the sentences below true or false? The British on holiday
- •Choose the correct option.
- •Complete the text with the words from the box.
- •Fill in the gaps with the adjectives in the box in a comparative or superlative form.
- •Choose the correct form with or without the.
- •1. Read the text. Choose the best option: a, b,c or d. Friendlier footprints
- •2. Fill in the correct word derived from the words in brackets.
- •3. Put the verbs in brackets into the correct active or passive tense.
- •4. Complete the text with the prepositions in the box.
- •Yellowstone National Park
- •5. Put the verbs in brackets into the Past Simple, Past Perfect Simple or Past Perfect Continuous.
- •1. Read the article about Holy. For questions (1 – 6), choose the correct answer: a, b, c or d. Holi Festival
- •2. Put the verbs in brackets into the –ing form or the infinitive.
- •3. Read the extract from the brochure and fill in the gaps with the following words:
- •Tradewinds
- •4. Use the words and phrases below to complete the ‘Standards of performance’ advice sheet to tour guides from a training manual.
- •Standards of performance
- •5. Fill in “the” where necessary.
- •6. Read the text and fill in the word which best fits each space. Use only one word in each space.
- •7. Complete the gaps using the correct forms of the verbs in brackets, making any necessary changes.
Read and summarize the text. Explain the words in bold type. Quality in tourism
The success of package holidays of the 1960s – 90s was based on volume. Tour operators bought in bulk so as to tempt customers with low prices. During the 90s, however, it became clear that to be competitive, companies had to offer quality as well as quantity.
Broadly speaking, a product offers quality when it meets the customer’s expectations. This places the customer at the centre of any attempt to provide quality in tourism. In sharp contrast to mass tourism in the 60s – 90s, where the product was the focus of attention. To satisfy the customer’s expectations, companies need quality standards, which can be set externally by bodies such as ISO (International Standards Organisation) or internally by the company’s own quality assurance techniques. Common techniques today include:
performance standards – lists of processes and tasks that employees have to perform and the levels of service expected of the employees when they perform them;
benchmarking – comparing the company’s performance to that of companies in the same field that already have a high reputation;
appraisal – an interview in which a manager and an employee evaluate the employee’s previous performance before setting performance objectives for the future;
focus groups – groups of customers that are brought together to discuss different aspects of the holiday or travel experience.
Complaints were once seen as a sign of failure. Today they are viewed as a key way of improving performance and quality. No product is perfect, and to improve it, a company needs feedback, the information obtained from customers by recording comments, suggestions, and complaints. Complaints can be spoken or written, and in general the former are easier to handle. With a written complaint:
there is no chance to remedy the problem;
it is not always easy to verify the details of the incident that led to
the complaint;
the text can be used as evidence in legal proceedings;
the linguistic demands are usually higher.
It is no longer enough just to find an immediate solution to a problem (reactive thinking). Today companies expect proactive thinking. That is to say that after solving a problem the member of staff should go on to find out why it happened and what changes can be made to make sure the problem does nor recur.
Complete this press release using the correct form of the verbs in the box.
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acquire book fly introduce own sign reach start use
In October, JetWays ans Pan European 1) ……… (start) negotiations over the sale of Globetours Airways. Pan European 2) ……… … the franchise airline for 12 years.
Yoday, Pan European is happy to inform customers that we 3) ………… (now) an agreement, and JetWays 4) ……… Globetours. We 5) ……… the contracts early this morning. Pan European is therefore no longer selling tickets for Globetours Airways flights.
The takeover will not affect customers who 6) ……… to travel before 1st April next year.anyone traveling on or after that date should visit our website for further information.
Under Pan European, Globetour Airways 7) ……… to 38 destinations in southern Europe and North Africa. Although JetWays wil continue to run all routes until the end of March, they will not guarantee the future of routes that are not profitable.
Pan Eoropean will continue to operate flights out of Gatwick airport. We 8) ……… Gatwick for our long-haul leisure routs for more than ten years. In addition, we 9) ……… (recently) a number of national routes to and from Gatwick. These will be unaffected by the sale of JetWays.