1 D. Contacts
STARTING UP
Discuss the following questions in groups:
1. What types of communication do you know?
2. What is the most convenient for you? Why?
3. How do business people usually keep contact with each other?
4. How do you usually communicate with your friends / family / colleagues / group mates?
Vocabulary: telephoning
Study telephoning words and phrases.
Who's calling please?
It’s …
Is that Tom?
Yes, speaking.
Could I speak to Ann, please?
Sorry I'm afraid she's out.
Can / Could you take a message?
I'll give him the message.
Could you ask her to call me(back)?
I'll call back later.
Could I take your name?
Her line’s busy at the moment.
Hold on, please.
Would you like to hold?
LISTENING
A. Listen to a woman calling to a reception at APC Ltd. Answer the questions.
1. Does the receptionist take a message?
2. Does he take the woman’s name?
3. Does he take her phone number?
4. Does he ask her to call back?
B. Listen to three phone calls, Are these sentences true or false?
Call I.
1. Louise is out of the office.
2. Rob says he’ll call Louise back.
Call II.
1. Rob leaves a message.
2. Rob leaves his phone number.
Call III.
1. Louise phones Rob’s extension.
2. Rob thanks Louise for her call.
Fill in the gaps to complete the phone calls.
Call I.
Receptionist. Hello. Camden Marketing.
Rob. Hello. __________ I speak to Louise Miller, please.
Receptionist. ___________ calling, please.
Rob. Rob Sears.
Receptionist. Her line’s __________ at the moment.
Rob. All right. I’ll call _________ later.
Receptionist. OK
Rob. Bye.
Receptionist. Bye.
Call II.
Receptionist. Hello. Camden Marketing.
Rob. Hello. Louise Miller, please. _________ Rob Sears.
Receptionist. One _________, please. I’m _________ she's still on the
phone. Would you like to _______________?
Rob. Could you ask her to ___________ me _______?
Receptionist. Yes.
Rob. She has my number.
Receptionist. Could I __________ your name again?
Rob. Yeah. Rob Sears.
Receptionist. OK. I’ll ask her to _________ you ______.
Rob. It’s quite ____________.
Receptionist. OK. I’ll give her the message ______________________.
Rob. OK. Thanks very much. Bye.
Receptionist. Bye.
Call III.
Rob. Hello.
Louise. Hello. Is that Rob?
Rob. Yes, ______________.
Louise. Hi, Rob. It’s Louise.
Rob. Oh hi, Louise. Thanks for ____________ back.
Louise. You’re _____________. What can I do for you?
Vocabulary: internet and technology
A. What do people use the Internet for? Complete the activities below with words from the box. Add some other activities to the list.
1. ______________ airline tickets
2. ______________ books and CDs
3. ______________ for food
4. ______________ chat rooms
5. ______________ in touch with family and friends
6. ______________ news and sports results
7. ______________ a project
8. ______________ a course
Discuss the questions:
What do you use the Internet for?
How often do you use it?
What sites do you recommend?
B. Study the vocabulary that can be used to talk about the Internet. Pay attention to the prepositions.
-
user name
switch on
connect to
password
log in
push
insert
save the information
install
FAQ
enter
type
keyword
write an email
click on
download
search engine
do smth online
register at a site
insert
get an access to
C. Look at the chart and match the two columns.
connect to |
a credit card |
switch on |
your code |
click on |
a laptop |
enter |
the Internet |
register at |
an icon |
install |
a keyword |
type |
the website |
insert |
software |
D. Match the pairs to make sentences.
To enter some sites, you have to type a secret word called a |
download |
At some sites you can complete a form with your details to |
install |
These days most software is easy to |
keyword |
Before you enter a password you usually type your |
log in |
When you are registered at a site, you enter your password to |
password |
To look for information on the web you can use a |
register |
Sites that accept payments by credit card use a |
search engine |
When you get large files from the Internet, they take time to |
secure server |
To use a search engine, you type in a |
join /become a member |
lf you pay to have access to a website, we say you |
user name |
E. Read this paragraph about e-commerce. Match the words in italics with their explanations or synonyms below.
A typical e-commerce transaction begins when you browse through a website and select an item you want to buy. You place an order for that item by clicking a button that puts it in your shopping cart.
The software then takes you to a new screen. This screen displays the total amount you have to pay and asks you to key your credit card details. Your computer then sends this information to the seller's server, which verifies all the details.
The transaction can be 'approved' or 'denied'. If it is approved, the shopping-cart program sends an e-mail to the seller telling them to fulfill the order, and an e-mail confirmation of the sale to you.
Finally, the bank credits the seller's account and debits yours.
a) takes money out of
b) carry out
c) accepted
d) trolley
e) a place on the Internet containing information
f) look for information
g) shows
h) rejected
i) pays money to
j) enter
k) business deal
l) checks
Discuss the questions:
1. What do you buy on the Internet?
2. What problems do you have when shopping on the Internet?
3. What are your favourite websites?
LISTENING
A. Listen to two three people talking about what they do on the Internet. Answer the questions.
Person 1: What does he like about the Internet?
What's the problem with using the Internet?
Person 2: How does the Internet help save her time?
What does she think about security on line?
Person 3: What sort of website does he talk about?
What can you do at the website?
B. EFFECTIVE WEBSITES
You are going to hear an interview with David Bowen, a website consultant.
Before you listen, complete the definitions below with the following words:
break down deliver draw up fulfill
1. If you ______________a list, a plan, etc., you think about it carefully and then write it down.
2. When cars, machines, etc. __________________, they stop working properly.
3. If you _________________ a role, a task, an obligation, etc., you complete it.
4. If you ______________ something, you do what you promised to do or what people expect you to do.
Complete these sentences about what people need to do for a business website to be effective using the verbs from Exercise A.
a) They must make sure that the website is easy to use, and it doesn't _________ over time.
b) They need to build a site that can ___________________ the necessary tasks, looking from the different viewpoints of a number of different users.
c) They need to ___________________a list of tasks that they want their site to produce.
d) They need to understand what a website can ____________________ what it's good at, and what it's not so good at.
Now listen to the first part of the interview and list the points (a-d) given above in the order that David mentions them.
1 ___________ 2 ____________3 ___________ 4 ____________
Listen to the second part of the interview and complete this extract.
The Otis elevator or lift company has a very interesting website because it actually helps people decide _____________lifts they want, ________________ they should be, and what capacity they need to be. So it's using the __________ strengths of the Web to actually help people_________________.
Listen carefully to the last part of the interview. Decide whether these statements are true or false.
1. Television commercials and print media don't have an advantage over business websites.
2. If the message you want to communicate is complicated, use a website.
3. Television is much better than websites at getting across short messages.
4. The print media aren't very good at displaying high-quality images.
5. It's more difficult to make an image look beautiful on a computer screen than in a quality magazine.
LANGUAGE FOCUS: PRESENT CONTINUOUS (PART I)
• We often use the present continuous to talk about appointments and meetings.
What are you doing on Friday?
She is visiting the suppliers next week.
• We also use going to for future arrangements and plans (when we have already decided to do something).
We're going to launch a new website.
I'm not going to study computing next year.
A. Complete these sentences using going to.
1. What ___________you ____________ do?
2. Well, I ____________not ___________ sell the company.
B. Complete these sentences using the present continuous form of the verb