Unit 10 Tour operation – Familiarization

Reading and Listening

Reading

Reading check

1 Where did Mr Burwin first make contact with the YHTB?

2 What has made it possible for the YHTB to arrange the tour?

3 Who is organizing the tour with the YHTB?

4 Who Will take part in the FAM?

5 What is the purpose of the tour?

6 What would the YHTB like Mr Burwin to do before he is given more details of the tour?

Listening

Listen to the conversation between lames Cooper, a tour open Andrew Parks, General Manager of the Landseer Hotel.

Listening check

1 What is the name of Mr Cooper's company?

2 What kinds of holidays is Mr Cooper interested in at the moment?

3 Name the room types at the Landseer.

4 Are the double rooms less expensive than the twins?

5 How many bars does the Landseer have?

Language study

Probability and possibility

Study the table below.

Notice how we use will, should, and might to show how certain we are about what we are saying.

Examples:

This is possibly our final meeting.

> This might be our final meeting.

It is certain to be an interesting tour of the region.

> It will be an interesting tour of the region.

Now write sentences using will, should, and might in a similar way.

1 There will probably be a good price from the carrier.

2 It was very windy over Europe so it's possible the plane will be late.

3 It is likely that your letter will arrive tomorrow.

4 I'm not sure if Vista Voyages are sending a representative.

5 There are certain to be a number of problems with the schedule.

6 There is a possibility we will visit the Berlin trade fair.

7 UK 790 is due to arrive in twenty minutes.

8 There is definitely no train service on 25 December.

Past time

Study the table below.

Notice how we can ask questions and give answers about the table using the Past and the Present Perfect Continuous.

Examples:

When did Mrs Wilson arrive?

>She arrived on 21 April/six days ago.

How long has Mr Suarez been staying in York?

> He's been staying there since 22 April/for five days.

Now answer these questions in a similar way.

1 On what date did the Chesters leave York?

2 Since when have Mr and Mrs Lopez been occupying n

3 For what reason has Mr Arden been staying in York?

4 Why did Mr and Mrs Chester come to York?

5 Who has been staying the longest in these rooms?

6 What has Mr Suarez been doing in York?

Comparing

Study the following table.

Notice how we can ask questions comparing the information about the

hotels.

Does the Roebuck have fewer singles than twins?

Is the discount in the White Rose as high as in the Carlton?

Is the Carlton's rack rate less expensive than the Roebuck's?

Which is the biggest hotel?

Use the table to make ten more similar questions.

Listening and Speaking

Listening

Dan Adler, a tour operator, is discussing the services that certain companies can provide. While you are listening to his conversations, complete the table below.

Speaking

Expressing probability

Study the following examples.

Guest When does the next London flight arrive? (in about ten minutes)

Receptionist It should arrive in about ten minutes.

Guest When will Mr Samuels be back? (at ten o'clock).

Receptionist He should be back at ten o 'clock.

Now do the exercise on the tape, replying as the Receptionist i similar way.

Activities

Activity A

Study the following itinerary. It shows the activities and timetable during the first two and a half days of a familiarization tour. The activities for each of the days have been written in the wrong order. Decide the time when each activity should take place.

Activity B

Place the appropriate word or expression from the list below in the following holiday information list.

Writing

Notice how the following pairs of sentences are linked using although, because, and unless.

Examples:

York is only two hours by train from London. It's over 300 kilometres

away.

> York is only two hours by train from London although it's over 300

kilometers away

We will have to use Manchester Airport. Wo other airport in the region can take wide-bodied jets.

> We shall have to use Manchester Airport because no other airport in the region can take wide-bodied jets.

You shouldn't start to prepare a package. You have reached agreement with a carrier.

> You shouldn't start to prepare a package unless you have reached agreement with a carrier.

Now link the following pairs of sentences using unless, although, or because where appropriate.

1 Most of the tour operators felt the FAM was valuable. It gave them a good idea of the region's tourist potential.

2 The handling agent will deal with the transfers. You prefer to make the arrangements yourself.

3 Gunnar Andersson of Swedtour didn't join the group. He said he was coming.

4 The idea of using the Crown Hotel was rejected. Its manager couldn't accept the operator's offer.

5 Companies providing local facilities don't usually offer discounts. The operator can guarantee quite a large volume of business.

6 Complimentary rooms are normally offered to couriers. There is usually a minimum group size needed for this.

7 A surcharge will be necessary from 1 July. The value of the pound falls.

8 The tour operator made a detailed inspection of the hotel. He had to select suitable accommodation for a FIT.

Word study